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Added 3 mins ago
Technical Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 3 mins ago
Partnerships & Alliances Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partnerships & Alliances Manager based in the United States.
Added 3 mins ago
J
Deputy Program Manager
Jobgether
Remote, United States
- $103,500 to $181,100 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Deputy Program Manager based in the United States.
Added 4 mins ago
Q
Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 4 mins ago
Q
Manufacturing Manager - 1107
Quantinuum
Broomfield, CO
- $162,000 to $218,000 USD / year
The Manufacturing Manager will own the industrialization and manufacturing of ultra-high vacuum (UHV) subsystems for our quantum computing platforms. The Manager will lead a…
Added 6 mins ago
E T Consultant Senior Health Specialist
World Bank Group
Washington, DC
…lower-middle income countries with catalytic financing and technical assistance to develop and implement prioritized national health plans to scale up access to affordable, quality care for…
Added 7 mins ago
Program Management Stf - E4
Lockheed Martin
Lexington, KY · Lexington
The Program Manager for Special Operations Forces Global Logistics Services (GLSS) will lead execution of maintenance and modification efforts in the Aviation Mission Area for H-60 series…
Added 7 mins ago
Asset Manager Systems Integration/Test Engineer
Lockheed Martin
Grand Prairie, TX · Grand Prairie
…motivated Systems Integration and Test Engineer to support a program's engineering systems integration, and system qualification team initiatives. This individual will support subsystem…
Added 11 mins ago
Project Engineer Sr. Staff - Facility & Infrastructure Activation Lead
Lockheed Martin
Silverdale, WA · Silverdale
Experience mentoring technical personnel, project engineers, or program execution professionals.
Added 11 mins ago
Tool Engineering Mgr - L5
Lockheed Martin
Marietta, GA · Marietta
AMMM Production Engineering is hiring a Tool Engineering Manager (L5) to own the execution of the Digitization effort. This is a critical position in the organization as the candidate…
Added 11 mins ago
Tool Engineer Sr Stf - E5
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 11 mins ago
Tool Engineer Stf - E4
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 11 mins ago
Tool Engineer Sr - E3
Lockheed Martin
Marietta, GA · Marietta
…validation of scans in accordance to released command media, resolve technical conflicts arising from digitizing a tool controlled aircraft, and provide overall technical support to ensure…
Added 11 mins ago
Manufacturing Planner - E2
Lockheed Martin
Oldsmar, FL · Oldsmar
…issues affecting schedule and production to supervisor, product manager, engineering, and other members of the Integrated Product…
Added 11 mins ago
Contract Negotiation Mgr - L5
Lockheed Martin
Fort Worth, TX · Fort Worth
…and guidance to and coordinate with other functions including program management, finance, legal, subcontracts, business development, engineering, human resources, accounting, and…
Added 12 mins ago
Project Engineer Stf - E4
Lockheed Martin
Patuxent River, MD · MD
…activities at the test site. The candidate will be a Control Account Manager (CAM) and responsibilities include the oversight of cost, schedule, and technical performance throughout the…
Added 12 mins ago
Maintenance Tech C
Republic Services
Marshall, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 13 mins ago
Wastewater Lead Mechanic - Brownstown, MI
Jacobs
Troy, MI · Rockwood, MI
…blueprints, drawings, sketches, plans, specifications, and technical illustrations. You'll also perform skilled repair work, on wastewater treatment plant equipment and instruments. We'll…
Added 13 mins ago
Mechanic - Brownstown, MI
Jacobs
Rockwood, MI · Troy, MI
…blueprints, drawings, sketches, plans, specifications, and technical illustrations. You'll also perform skilled repair work, on wastewater treatment plant equipment and instruments. We'll…
Added 13 mins ago
Senior STA Manager - Launch
Ford Motor Company
Dearborn, MI
Monitor Schedule B, Industrialization Readiness and PPAP on each Program and communicate status and help needed from cross functional leaders including Site Supplier Technical Assistance
Added 13 mins ago
Guidance, Navigation & Control Engineering Manager
Lockheed Martin
Littleton, CO · Sunnyvale, CA · Littleton · Sunnyvale
…Subsystems on time and on budget. This position will own cost, technical and schedule for GNC on each program by leading the GNC teams through detailed planning and execution as the GNC…
Added 13 mins ago
Project Engineer Sr Stf - E5
Lockheed Martin
Littleton, CO · Littleton
…of assigned responsibility. Plans and formulates engineering program; reviews product design for compliance with engineering principles, company standards, customer contract requirements,…
Added 13 mins ago
Electrical Engineering Associate Manager
Lockheed Martin
Grand Prairie, TX · Grand Prairie
As the Electrical Engineering Associate Manager, you will be the first line leader and responsible for functionally leading for a team of engineers, driving technical excellence,…
Added 13 mins ago
Systems Engineer Sr Stf - E5
Lockheed Martin
Palmdale, CA · Palmdale
As the Systems Engineer Senior Staff - Level 5 you will be responsible for driving technical solutions in mission systems applications across multiple programs within a portfolio spanning…
Added 13 mins ago
Field Engineer - E2
Lockheed Martin
San Diego, CA · San Diego
…on-site support as requested by the Supplier, Field Service Manager, Field Service Lead or Program…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Lincoln, NE, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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