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Added 2 mins ago
TC
Inbound Unloader/ Receiver
TJX Companies
North Las Vegas, NV
- From $18.9 USD / hour
At the TJX Companies, Inc., you’ll not only enjoy the security of working for a stable and profitable industry leader, but you’ll also enjoy our amazing company culture committed to our…
Added 3 mins ago
TC
AVP Cybersecurity Identity Governance & Administration (IGA)
TJX Companies
Marlborough, MA
- $175,700 to $228,400 USD / year
TJX is seeking an experienced strategic leader to run the Identity Governance & Administration function. As an AVP, this role will be part of the Global IT and IT Security Leadership Teams,…
Added 6 mins ago
EP
Customer Service Representative - Human Services (Part-Time)
El Paso County (CO)
Colorado Springs, CO
- $17.46 to $25.31 USD / hour
- Part-time
El Paso County will be a trusted regional leader known for excellence in county service delivery.
Added 6 mins ago
EP
Budget & Finance Manager – DHS
El Paso County (CO)
Colorado Springs, CO
- $77,420 to $116,160 USD / year
El Paso County will be a trusted regional leader known for excellence in county service delivery.
Added 6 mins ago
Site Safety Manager
Gray Construction
Reno, NV · Los Angeles, CA · Phoenix, AZ · Fullerton, CA · Settle, WA · Albuqerque, NM · Bosie, ID · Denver, CO · Boardman, OR
…from a regional contractor to a nationally ranked industry leader, serving top domestic and international companies in the following markets: Manufacturing, Food & Beverage, Data Centers,…
Added 8 mins ago
Lead Director - Network and Data Center Engineering
CVS Health
Pierre, SD
This leader is accountable for building and guiding a high-performing team of network and data center engineers, while aligning infrastructure capabilities to evolving business and security…
Added 8 mins ago
UX Researcher, Quantitative
Meta
Pierre, SD
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Added 8 mins ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Pierre, SD
Maintain contact, as designated, with the team leader, customers, contractors, and equipment vendors to monitor progress and coordinate varied project stages.
Added 8 mins ago
Liability Claims Examiner | General Liability and Auto Liability Bodily Injury | License Preferred
Sedgwick
Pierre, SD
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
Added 8 mins ago
Liability Claims Representative | Auto Liability | Dedicated Client | Licensing Preferred
Sedgwick
Pierre, SD
Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?
Added 8 mins ago
Branch Operations Coordinator Robbinsdale
Wells Fargo
RAPID CITY, SD
…the business unit’s risk appetite and all risk and compliance program…
Added 8 mins ago
Engineering & Platforms Director - HR Technology
CVS Health
Pierre, SD
CVS Health in HR Technology space is looking for a dynamic and driven Engineering Leader to work with cross-functional engineering teams tasked with creating best in class experiences…
Added 8 mins ago
APP - Physician Assistant or Nurse Practitioner | Hospitalist
Sanford Health
Rapid City, SD
Master’s or Doctorate degree from an accredited Nurse Practitioner program.
Added 8 mins ago
Senior Analyst, Provider Compliance
CVS Health
Pierre, SD
We are seeking a dynamic leader to drive Medicaid provider compliance, audit excellence, and regulatory integrity across our organization. In this role, you will lead strategic initiatives…
Added 8 mins ago
Manager, Global Growth Performance
American Express Global Business Travel
Pierre, SD
This person is a program leader and coordinator. They do not need to be the expert on everything, and they have support for logistics, but they own the plan and the results.
Added 8 mins ago
General Manager
Chipotle Mexican Grill
Rapid City, SD
…providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing…
Added 8 mins ago
Assistant Manager
Chipotle Mexican Grill
Rapid City, SD
Act as the leader on duty, ensuring speed of service, accuracy, and positive guest experience
Added 8 mins ago
Medical Director - Utilization Management/Care Management, Select Health
Intermountain Health
Pierre, SD
Added 8 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Pierre, SD
Added 8 mins ago
Product Manager - Technical
Intermountain Health
Pierre, SD
Added 8 mins ago
Director Supply Chain Business Operations
Intermountain Health
Pierre, SD
Is an active leader in industry forums and user groups and surfaces industry trends and best practices for Intermountain system and operational roadmap considerations. Encourages business…
Added 8 mins ago
Buyer I or II
Intermountain Health
Pierre, SD
Added 8 mins ago
Strategic Client Programs Specialist
Lyric
Pierre, SD
The Strategic Client Programs Specialist serves as the central post-sales program leader for strategic clients, aligning client goals with cross-functional execution across Client Success,…
Added 8 mins ago
Clinical Pharmacist Investigational Drug Services
Intermountain Health
Pierre, SD
Added 8 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Pierre, SD
Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Lincoln, NE, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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