Jobs in the United States

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Sr. Manager, Customer Support and Tech Service
Lennox International
Richardson, TX · Jackson, MI
- $96,800 to $127,050 USD / year
The Customer Support Manager leads the Customer Service and Technical Service functions to deliver responsive, accurate, and high-quality support throughout the customer experience. This…
Added just now
NC
Product Assembly I
Nikkiso Cryogenic Industries
Santa Ana, CA
- $20 to $23 USD / hour
Nikkiso ACD is an engineering and manufacturing company specializing in machinery designed to operate at cryogenic temperatures as low as – 420 degrees Fahrenheit, the boiling point of…
Added 1 min ago
Territory Sales Representative
Cogent Talent Solutions
Greensboro, NC · Winston Salem, NC
The Air Filtration Sales Representative works closely with the President, Operations Manager, subcontractors, suppliers, and technical specialists to identify customer needs, develop…
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Assistant Housekeeping Manager
Sonesta Columbus, OH
Columbus, OH
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Added 1 min ago
Talent Acquisition Consultant
Stantec
Remote, United States
…and communities thrive. Reporting to the Talent Acquisition Manager, this temporary role will partner closely with one of our business operating units, providing full-cycle recruitment…
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Senior Civil Engineer, Water Wastewater Conveyance
Stantec
Denver, CO · Albuquerque, NM · Chandler, AZ · Fort Collins, CO · Las Cruces, NM · Las Vegas, NV · Portland, OR · Boise, ID · Bellevue, WA
…schedules for completing the work in conjunction with Project…
Added 2 mins ago
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Operations Manager
Jobot
Leominster, MA
- $90,000 to $130,000 USD / year
🔹 Bachelor's degree in business, operations, engineering, or a related field and 4+ years of increasingly responsible production experience (plant supervisor, department manager, or…
Added 2 mins ago
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Plant Manager
Jobot
Seattle, WA
- $120,000 to $210,000 USD / year
…we’re taking that on through renewables and energy services, engineering and design, and construction and facility services. Our Offsite Manufacturing division in Seattle, WA builds modular…
Added 2 mins ago
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Plant Manager
Jobot
Spokane, WA
- $120,000 to $190,000 USD / year
…we’re taking that on through renewables and energy services, engineering and design, and construction and facility services. Our Offsite Manufacturing division in Spokane, WA builds modular…
Added 2 mins ago
KG
Mine Engineer - Intern
Kinross Gold Corporation
Kettle River, WA
- $25 USD / hour
The Mining Engineering Intern will support underground and surface operations at the mine by learning and performing entry-level engineering, operational, and project management tasks in an…
Added 2 mins ago
Senior Mechanical Engineer
Newport Corporation
Irvine, CA
As a Senior Mechanical Engineer at MKS Instruments, Irvine Systems, and a member of the Irvine Central Mechanical Engineering Team, you will partner with; Irvine Systems Engineering…
Added 2 mins ago
Project Manager
Clark Construction Group, LLC
Quincy, WA
As Project Manager, you will be a part of a leadership team dedicated to directing the day-to-day management of the project. You will create a project plan that outlines the tasks,…
Added 2 mins ago
Construction Project Manager (Heavy Civil/Bridge)
CEI Services
LAKELAND, FL · JACKSONVILLE, FL · MIAMI, FL · ORLANDO, FL · TAMPA, FL
Must have bridge, highway/roadwork, and DOT experience
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HSE Manager
Waters Corporation
Goleta, CA
Waters Corporation is currently seeking a Environment, Health and Safety Site Manager to support research, laboratory and manufacturing efforts at our Santa Barbara, CA facility. The Site…
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Facility Manager, Texas
Apex Clean Energy
Harlingen, TX
Apex is seeking experienced Facility Manager to oversee daily operations of our utility‐scale wind farms near Harlingen, Texas. As the single point of contact for Apex at the site level,…
Added 2 mins ago
IS
Program Manager V
INSPYR Solutions
New York, NY
- $78 to $98 USD / hour
We are looking for a Program Manager V to lead quality, measurement, and operational improvement initiatives within a large-scale outsourced operation. This role requires a highly…
Added 2 mins ago
IS
Program Manager V
INSPYR Solutions
New York, NY
- $78 to $98 USD / hour
We are looking for a Program Manager V to lead quality, measurement, and operational improvement initiatives within a large-scale outsourced operation. This role requires a highly…
Added 2 mins ago
Spare Parts Coordinator
Sinto America Inc
Grand Ledge, MI
…markets. Founded over 50 years ago, Roberts Sinto began as an engineering and manufacturing firm with an emphasis on equipment for the foundry industry. As the industries have evolved,…
Added 3 mins ago
SM
Production Manager
States Manufacturing LLC
Dayton, MN
- $120,000 to $140,000 USD / year
We are seeking a Production Manager who is responsible for overseeing and improving a specific product family or value stream within the organization. This role focuses on driving…
Added 3 mins ago
Software Engineering Manager, Avionics (Hybrid - Aguadilla, PR)
RTX
United States
Qualifications you must have:
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Qualifications You Must Have:
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Senior Procurement Account Manager
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Qualifications You Must Have:
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QC Engineering Manager
Greystar Management Services, LLC
Atlanta, GA · Orlando, FL · Ft. Lauderdale, FL · Tampa, FL · Jacksonville, FL
Bachelor’s degree in Architectural, Mechanical, or a closely related engineering field.
Added 3 mins ago
Lead Cleaner
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…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…

Rocket Software

Senior Customer Success Manager - Mobius

Lincoln, NE, United States

$83,000 to $112,050 USD / year

Apply on usnlx.com About employer

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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Work requirements

Jobs in the United States