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Added 2 mins ago
Senior Product Line Manager (Application & Security Testing)
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Lead the product’s transition from engineering incubation to a scalable, revenue-generating offering.
Added 2 mins ago
Equipment Department Manager
Keysight Technologies, Inc.
Santa Rosa, CA
…California, is seeking an exceptional Equipment Department Manager to lead a 52-person organization of equipment engineers, an equipment engineering manager, equipment technicians, and…
Added 3 mins ago
Integrations Program Manager
Meta
Dover, DE
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 3 mins ago
Network Development Manager
Meta
Dover, DE
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 3 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Dover, DE
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 3 mins ago
Regulatory Readiness Program Manager
Meta
Dover, DE
Regulatory Readiness Program Manager Responsibilities:
Added 3 mins ago
Product Marketing Manager
Meta
Dover, DE
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 3 mins ago
Q
Strategic Growth Program Manager - Advanced Packaging
Qnity
Wilmington, DE
- $151,340 to $237,820 USD / year
Qnity is seeking a highly driven Strategic Growth Program Manager to organize and lead a portfolio of enterprise-priority growth and incubation programs supporting the Advanced Packaging…
Added 3 mins ago
Lead Technical Program Manager
JPMorgan Chase
Wilmington, DE
As a Lead Technical Program Manager in Consumer & Community Banking’s Auto Originations Technology team, you will drive the successful delivery of complex technology projects and programs…
Added 5 mins ago
Manager Field Service
NJ
Develops methods for maximizing resource utilization (re-engineering, outsourcing, automation, etc.).
Added 10 mins ago
Business Manager
Constellation Energy Generation, LLC.
Middletown, CA
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 10 mins ago
Sr Manager Technical Services
Constellation Energy Generation, LLC.
Houston, TX
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 10 mins ago
Sr Project Manager
Constellation Energy Generation, LLC.
Pittsburg, CA
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 12 mins ago
CO
Operations Deputy Water Services Director
City of Phoenix
AZ
- $139,214.4 to $196,081.6 USD / year
…operates with a $540M annual budget and $7B, five-year capital program and is committed to maintaining financial viability in balance with affordability, excellent customer service, and…
Added 21 mins ago
E
Lead Infrastructure Business Analyst
EchoStar
Englewood, CO
- $110,100 to $157,300 USD / year
Strong diplomatic and stakeholder-management skills to align processes across manager-led pods and direct-report engineering disciplines
Added 22 mins ago
Regional Energy Manager
Kodiak Area Native Association
Kodiak, AK
KANA is looking for a Regional Energy Manager to help Tribal and municipal communities across the Kodiak and Chugach regions identify and advance practical, sustainable energy solutions.…
Added 24 mins ago
Staff Technical Program Manager, CPU
Google
Mountain View, CA
15 years of experience with CPU/CPU-Subsystem/SoC engineering or CPU program management.
Added 24 mins ago
Manager, Technical Program Manager, AI Foundations
Google
San Jose, CA · Kirkland, WA · New York, NY
…big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary…
Added 42 mins ago
Senior Program Manager – Data & Analytics
Jobgether
Remote, United States
The Senior Program Manager will drive operational excellence and coordinated execution across a growing Data & Analytics organization. This role establishes the frameworks, processes, and…
Added 43 mins ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Maintenance Management Branch, the incumbent will provide specialized technical expertise to facilitate the activities of the Maintenance…
Added 52 mins ago
Director, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
…microbiology, while overseeing non-GMP release, stability, engineering-run and PPQ-related development support and a limited portfolio of phase-appropriate GMP testing in partnership with…
Added 1 hour ago
AC
Account Manager (Up To 28.85/hr)
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
Work closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
Added 1 hour ago
Senior Technical Program Manager, Geo Makers PMO Analytics, Geo
Google
New York, NY
As the Senior Technical Program Manager II leading the Analytics Program Management Office (PMO), you will shape and accelerate the delivery of Geo Makers' highest priorities. You will…
Added 1 hour ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
Manage and improve integrations with advertising technologies and platforms, including Prebid, Google Mobile Ads, Google Ad Manager (GAM), and other third-party SDKs.
Added 1 hour ago
T
Project Engineer
Therma
Salt Lake City, UT
- $85,000 to $110,000 USD / year
Track project issues and keep the Project Manager informed

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Lincoln, NE, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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