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Added 6 mins ago
Events Project Manager - Clinician Recruitment (Remote)
Advocate Health, Inc.
Remote, United States
…are seeking a highly organized and innovative Events Project Manager - Clinician Recruitment to lead the planning, execution, and continuous improvement of talent-focused events that…
Added 6 mins ago
O
Unit Operations Supervisor - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $35.81 to $54.8 USD / hour
…technical reports for submission to Department Director, City Manager and/or federal/state agencies; etc. The employee has frequent contact with division personnel, other City employees,…
Added 8 mins ago
Food Safety and Quality Manager
PepsiCo
Sacramento, CA
The Food Safety & Quality (FSQ) Manager is accountable for ensuring that the facility follows and adheres to strict Quality & Food Safety protocols in order to produce the high-quality…
Added 9 mins ago
Program Manager - Special Projects
Plug Power Inc.
Albany, NY
The Program Manager will own and lead a portfolio of complex, high-impact programs that span multiple functions and product lines. They may include development and new product initiatives…
Added 11 mins ago
RE
Project Engineer - Infrastructure Group
Royal Electric
Dallas, TX
- $64,800 to $90,000 USD / year
…including taxiway and runway lighting, edge lights, associated systems, and…
Added 11 mins ago
TC
IT Operations Manager
THE COMMUNITY GROUP
Lawrence, MA
- $105,000 to $125,000 USD / year
The IT Operations Manager leads The Community Group's internal technology support team, so that staff across the agency's programs and sites have technology they can rely on. This role…
Added 12 mins ago
AI
Order-to-Delivery Business Lead
ABB Inc
Colstrip, MT
- $119,000 to $190,400 USD / year
…will have the authority to change the processes, rules and systems behind your number, and you will stay until the number moves. You will report to the Vice President of IT and work…
Added 12 mins ago
Program Specialist 1 - Unit Assistant Fire Management Officer
State of Montana
Kalispell, MT
Added 12 mins ago
Compensation Program Manager
Tufts University
Medford, MA
The Compensation Program Manager is a key member of the Compensation team, providing strategic staff compensation expertise, consultation, and program leadership across the University. The…
Added 12 mins ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
…such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care…
Added 12 mins ago
FLOATING RETAIL MANAGER - ORLANDO, FL
Compass Group, North America
Billings, MT
…services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create…
Added 12 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Helena, MT
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 12 mins ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Helena, MT
GovCIO is currently hiring for a Project Manager to join the Patient Generated Health Data (PGHD) team. This position will be located remotely and will be fully remote within the United…
Added 12 mins ago
Integrations Program Manager
Meta
Helena, MT
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 12 mins ago
Archer IRM Developer / Administrator
Cognizant
Helena, MT
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 12 mins ago
C
Facets Product Consultant - Manager
Cognizant
Helena, MT
- $113,000 to $130,000 USD / year
Partner with business, product, IT, and integration teams to integrate Facets capabilities with existing systems and resolve cross-functional dependencies.
Added 12 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Helena, MT
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 12 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Helena, MT
Prepares and documents refill authorization requests using pharmacy technology systems in accordance with state law, policies, and protocols.
Added 12 mins ago
Buyer I or II
Intermountain Health
Helena, MT
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 12 mins ago
Network Development Manager
Meta
Helena, MT
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 12 mins ago
Product Manager - Technical
Intermountain Health
Helena, MT
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 12 mins ago
C
Regional Maintenance Manager
CBRE
Helena, MT
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 12 mins ago
Mental Health Worker (per diem)
Billings Clinic
Billings, MT
…variety of therapeutic activities as specified by the treatment program and the individual client treatment…
Added 12 mins ago
Precision Agriculture Testbeds Manager
Montana State University
Bozeman, MT
Working Title Precision Agriculture Testbeds Manager
Added 14 mins ago
General Manager of Suites - Prudential Center
Compass Group
Newark, NJ
As a General Manager of Suites, you will be responsible for leading your team members in executing The Levy Difference regarding our suites/premium services. From hiring, training, and…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Providence, RI, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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