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Added 1 min ago
Store Manager
Marshalls of MA
Centennial, CO
We’re seeking a Store Manager who is passionate about fostering an inclusive, supportive environment and driving success through innovative leadership. In this role, you’ll inspire your…
Added 3 mins ago
Senior Program Manager – Data & Analytics
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Senior Program Manager – Data & Analytics based in the United…
Added 4 mins ago
DO
Senior Hydroelectric Power Utility Engineer (Specialist)
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Duties: Under general direction of the Manager, Maintenance Management Branch, the incumbent will provide specialized technical expertise to facilitate the activities of the Maintenance…
Added 4 mins ago
DO
ENGINEER, WATER RESOURCES
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
Duties: As part of the Supply Forecasting Unit, the incumbent works under the direction of the Unit Manager and is responsible for planning State Water Project operations while meeting the…
Added 7 mins ago
ND
Patient Coordinator
NOFAR DMD HOLDINGS, PLLC
Lapeer, MI
- $18 to $20 USD / hour
As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When…
Added 7 mins ago
WD
Patient Coordinator
WI DENTAL, S.C.
Manitowoc, WI
- $19 to $20 USD / hour
As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When…
Added 7 mins ago
AP
Patient Coordinator
ASPEN POP DUMMY
Wharton, NJ
- $18 to $22 USD / hour
As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When…
Added 7 mins ago
KL
Patient Coordinator
KATHERINE LEYES, D.D.S., LTD.
Ashwaubenon, WI
- $19 to $21 USD / hour
As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When…
Added 7 mins ago
ND
Patient Coordinator
NWI DENTAL, LLC
Highland, IN
- $18 to $20 USD / hour
As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When…
Added 7 mins ago
DM
Assistant Dental Office Manager
Dr. Mei Yang Dental Group LLC
Steubenville, OH
- $19 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 7 mins ago
SC
Assistant Dental Office Manager
SCOTT C. DICKINSON, D.M.D., P.A.
North LIttle Rock, AR
- $19 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 7 mins ago
EH
Assistant Dental Office Manager
Elizabeth Himel LLC
Camden, SC
- $20 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 8 mins ago
MC
Education Supervisor
MONTGOMERY COUNTY HOSPITAL DISTRICT
Conroe, TX
- $79,306 to $104,950 USD / year
This position requires the interpersonal skills to be an effective manager and the ability to inspire individuals by communicating needed changes, motivating individuals to become active…
Added 10 mins ago
Technical Representative - Accessory - Lincoln, IL
Military Spouse Jobs & VetJobs
United States
Advises rotable manager of technology changes, dash-number upgrades and units phasing out of the industry to ensure financial objectives are attained for specific rotable inventories.
Added 11 mins ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
Our Sr. Program Manager, Talent Management helps create the environment where our team is brilliant at the basics and our talent programs help deliver profitable growth across our Operating…
Added 12 mins ago
FM
Case Manager RN - Travel Nurse
Fusion Medical Staffing
Rochelle Park, NJ
- $2,001.26 to $2,129 USD / week
Fusion Medical Staffing is seeking a Case Manager RN for a 13-week travel assignment in Rochelle Park, NJ. As a member of our team, you'll have the opportunity to make a positive impact on…
Added 13 mins ago
Director, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
…continuous-improvement priorities while safeguarding existing program…
Added 15 mins ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
Our Sr. Program Manager, Talent Management helps create the environment where our team is brilliant at the basics and our talent programs help deliver profitable growth across our Operating…
Added 17 mins ago
AM
Case Manager Travel Nurse
Advantis Medical Staffing
Atlanta, GA
- $2,241 USD / week
This Case Manager travel nurse position in Atlanta, Georgia, with Advantis Medical is a 12-week Travel Case Manager Registered Nurse (RN) contract at Piedmont - Atlanta Hospital . This role…
Added 17 mins ago
Study Design Lead – Clinical Research , Central Labs Services
CLS Labcorp Central Laboratory Services Limited Partnership
United States
Serve as a consultant on study design decisions, collaborating with the Global Study Manager (GSM) to identify risks and budget implications, and expanding advisory support at the program…
Added 19 mins ago
System Analyst III
Westchester Medical Center
Valhalla, NY
Assist manager of team with advanced technical problems, projects and oversight of operation
Added 19 mins ago
Senior Application Analyst -SAP Development
Exact Sciences Corp
WI
…contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s…
Added 19 mins ago
Data Center Site Program Manager
Google
Haskell, TX
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 19 mins ago
Program Manager II, Supply Chain, Cloud
Google
Atlanta, GA · Kirkland, WA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 19 mins ago
Data Center Site Program Manager
Google
West Memphis, AR
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Providence, RI, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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