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Senior Manager, Donor Direct Marketing
UNITED STATES SOCCER FEDERATION 1
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…calendar, attribution standard, and measurement discipline the program runs on. The Senior Manager also serves as Advancement's liaison to centralized Marketing &…
Added 1 min ago
Sr. Manager, Acceptance Solutions Sales Executive
Visa U.S.A. Inc.
Atlanta, GA · Austin, TX · Denver, CO · San Francisco, CA
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and…
Added 1 min ago
Director, Acceptance Solutions Sales Executive
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San Francisco, CA · Foster City, CA
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and…
Added 1 min ago
A
Quality Inspector
Aerotek
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- $24 to $30 USD / hour
Ensure conformance of products, processes, and services to customer and regulatory requirements, and work with the Quality Manager to stop processes that produce nonconforming product.
Added 2 mins ago
General Manager
Valmont Industries Inc.
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Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more…
Added 2 mins ago
Technical Project Manager - DDP
Applied Materials
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…electronics industry. The work we do together advances the world’s…
Added 3 mins ago
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Operations Manager - Nashville, TN
Pure Employment LLC
Nashville, TN
- $101,000 to $107,000 USD / year
PURE HomeRiver is looking for an Operations Manager
Added 3 mins ago
Commodity Manager
Ralliant
Chandler, AZ · Hollister, CA
The Commodity Manager develops and executes strategic sourcing and supplier management strategies for critical aerospace and defense materials, with primary emphasis on energetics, followed…
Added 4 mins ago
Senior Administrative Coordinator
Loyola Marymount University
United States
…professional development programs, meetings, special events, and program orientations, including logistics, parking arrangements, catering, securing locations, securing technology set-up,…
Added 4 mins ago
COMPLIANCE SPECIALIST
VERSANT POWER
Bangor, ME
Under the general direction of the Manager of Compliance, the NERC Compliance Specialist provides support and guidance to employees subject to the Company Compliance Program. This position…
Added 5 mins ago
Director - Marketing (Digital and Web Strategy)
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…marketing, and commercial digital experience, and sets the technology strategy for the marketing technology stack that Digital and Content Marketing owns. This leader defines how our tools,…
Added 6 mins ago
Unit Secretary
Mount Sinai Medical Center of Florida, Inc.
Miami Beach, FL
…across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties,…
Added 6 mins ago
OM
Phlebotomist/Administrative Assistant (Westport)
One Medical
Westport, CT
- $25.75 to $27.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 6 mins ago
OM
Certified Medical Assistant (Entry Level)
One Medical
Westport, CT
- $25.75 to $27.75 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 6 mins ago
IT Application Solution Architect - Captive Finance
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Torrance, CA
Working under the direction of the Team Manager and in partnership with business, Enterprise Architecture, Cybersecurity, Infrastructure, Data, Cloud, and vendor teams, the Solution…
Added 7 mins ago
Senior Admin Assistant
Children's Hospital Medical Center
United States
…with executive level personnel. Participates as department/program representative at meetings, relays relevant information, and provides necessary follow up. Acts as a liaison with external…
Added 8 mins ago
MT
Regional Care Coordinator
MTM Transit
Remote, United States
- $16 to $19 USD / hour
…members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip…
Added 8 mins ago
Assistant Director of Marketing and Communications
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NY
…insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time…
Added 10 mins ago
Fire Protection Engineer
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Provide additional CRA support as requested by AJW-23 Program Manager.
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Wireless Retail Sales Associate - W3077
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- $20 USD / hour
…exceptional customer experiences and selling cutting-edge mobile…
Added 10 mins ago
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Wireless Retail Sales Associate - W5105
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- $18 USD / hour
…exceptional customer experiences and selling cutting-edge mobile…
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MGR-ADMIN/CONTROLLER
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…payables, receivables, management, financial reporting, and information technology needs of the mill. The Administration and Controller Manager is involved in developing short and long-term…
Added 10 mins ago
Airway Transportation Systems Specialist (SSC Coordinator)
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…maintaining technical expertise on complex systems and/or emerging technology, systems interrelationships and management of the NAS. Responsibilities include the integration, restoration,…
Added 10 mins ago
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ORDER BUILDER (FULL TIME)
Compass Group, North America
Rockville, VA
- $22.2 USD / hour
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Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their…
Added 10 mins ago
Global Marketing Programs - Creative Propositions Lead
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Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Providence, RI, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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