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Added 2 mins ago
Reservations Manager
The Huntley Hotel
Santa Monica, CA
Reporting to the Director of Commercial Strategy, the Reservations Manager position is responsible for providing oversight of the Reservations Department of the hotel, of which includes…
Added 7 mins ago
Test Manager (SAP S/4HANA Transformation)
Jobgether
Remote, United States
We are seeking an experienced Test Manager to lead the end-to-end testing workstream for a large-scale SAP S/4HANA transformation program. This role will be responsible for defining the…
Added 7 mins ago
Senior Manager, Accounting
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Accounting based in the United States.
Added 7 mins ago
Director of Commercial Services
Jobgether
Remote, United States
Work closely with the General Manager and regional teams across sales, revenue management, events, and marketing to ensure strategic alignment.
Added 7 mins ago
J
Customer Success Manager | Manufacturing, ERP
Jobgether
Remote, United States
- $125,000 to $140,000 USD / year
The Customer Success Manager will play a strategic role in driving customer satisfaction, product adoption, and long-term business value across enterprise accounts. This position focuses on…
Added 15 mins ago
SO
INFORMATION SYSTEMS TECHNICAL CONSULTANT - 82575
State of Tennessee
TN
- From $79,320 USD / year
The State of Tennessee Division of TennCare is seeking an Identity & Access Management (IAM) Manager to assist the Chief Information Security Officer in overseeing and maturing TennCare's…
Added 15 mins ago
SO
INFORMATION SYSTEMS TECH CONSULTANT - 82433
State of Tennessee
TN
- From $79,320 USD / year
TennCare is Tennessee's Medicaid managed care program, serving over 1.4 million Tennesseans, including children, pregnant women, older adults, and individuals with disabilities. With an…
Added 17 mins ago
Cafeteria Second Cook 6.0 Hours
Rockford Public School District #205
Rockford, IL
Ensures that all actions are in concert with the Board policies as well as the mission statement, beliefs, objectives, and parameters found in the Board's strategic plan.
Added 18 mins ago
Product Mgr II
RELX INC
Martinsville, IN
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 19 mins ago
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
Added 19 mins ago
Senior Manufacturing Engineering Manager
Honeywell Aerospace
South Bend, IN
As a Senior Manufacturing Engineering Manager at Honeywell Aerospace, you will lead a team of Manufacturing Engineers responsible for supporting daily manufacturing operations, improving…
Added 19 mins ago
ME
Manager Product Management
MISO Energy
Carmel, IN
- $157,000 to $182,000 USD / year
…technologies and documenting multi-year roadmaps that meet strategic needs, project/program…
Added 19 mins ago
Supply Chain Program Manager - Hybrid
BAE Systems
Fort Wayne, IN
…within BAE Systems Electronic Systems Sector. As a Supply Chain Program Manager, you will play a key role developing strategic direction and mitigate risk, ensuring supply chain continuity…
Added 19 mins ago
Supervisory IT Specialist (Area Manager)
Deputy Assistant Secretary for Information and Technology
Fort Wayne, IN
Added 19 mins ago
Senior Manager - Cybersecurity Compliance
CVS Health
Indianapolis, IN
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 19 mins ago
Project Manager - Medicaid
Highmark Health
Indianapolis, IN
The Project Manager is responsible for driving organization-wide project execution, audit readiness, and strategic compliance initiatives for complex health plan accreditation and…
Added 20 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Indianapolis, IN
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 20 mins ago
Engineering Product Manager
Cisco
Milpitas, CA
As a Product Manager you will serve as the primary subject matter expert, translating advanced technologies like AI, security, and fabric networking into compelling business solutions. You…
Added 22 mins ago
Clinical Staff Leader Inpatient - Pediatric Surgery, Trauma, Adolescent Medicine Unit
Vanderbilt University Medical Center
Nashville, TN
…Nursing leadership team in the PSTAM unit. The CSL/Assistant Manager leads a cohort of staff members and actively participates in overall management of the unit, development of clinical…
Added 32 mins ago
Supply Chain Product Manager, New Product Introductions
Amazon Data Services, Inc.
Austin, TX
Executes strategic plans that improve service, productivity and quality, and that align to the overall organization vision.
Added 32 mins ago
BG
MAC Manager
Brookfield Global In
Denver, CO
- $75,000 to $95,000 USD / year
Job Description: BGIS is looking for a US MAC Manager to join the team in Remote, US.
Added 36 mins ago
Director of Human Resources
Concord Hospitality
Raleigh, NC
As the Human Resources Director at Concord Hospitality, you will serve as a strategic business partner to the General Manager and participate as a key member of the hotel’s Executive…
Added 37 mins ago
Regional Channel Manager - West
Daylight Security
Remote, United States
The result: security teams move from firefighting to strategic work.
Added 37 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Cheyenne, WY
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 38 mins ago
Vice President, Cloud Platform Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
Strategic Planning: Develop tactical plans for IaC strategy and implementation across products with varying maturity levels.

Rocket Software

Senior Customer Success Manager - Mobius

Carson City, NV, United States

$83,000 to $112,050 USD / year

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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