Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 8 mins ago
Maintenance Manager
PRETIUM
Saint Louis, MO
Are you a hands-on Maintenance Manager ready to lead a high performing team in a fast-paced plastics manufacturing environment? Join Pretium Packaging at our facility in St. Louis, Missouri…
Added 12 mins ago
DELI/CLERK
The Kroger Co.
Alamosa, CO
Deli Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 29 mins ago
G
Corporate Food Safety & Quality Manager
GPAC
Cortland, NY
- $95,000 to $105,000 USD / year
gpac is partnered with a well-established and growing pet food manufacturer seeking a Corporate Food Safety & Quality Manager to support Food Safety & Quality initiatives across multiple…
Added 30 mins ago
Title & Insurance Operations Manager
Concord Servicing
Scottsdale, AZ
The Manager, Titles & Insurance Operations leads the teams responsible for vehicle title processing (perfection, releases, duplicate titles, repossession and lien management) and Total Loss…
Added 30 mins ago
C
Solutions Consultant (Customer Facing, Product Advocate)
Concept3D
Remote, United States
- $105,000 to $125,000 USD / year
Sales engineering on live opportunities: Partner with AEs to conduct tailored discovery, articulate value, and deliver crisp demos for Rooms (primary) and Localist (secondary).
Added 31 mins ago
UO
Design and Construction Estimator
University of Colorado Denver
Boulder, CO
- $114,000 to $129,000 USD / year
Rather than functioning as a gatekeeper in the project delivery process, the Estimator is a coach and enabler in building institutional cost knowledge, delivering targeted training, and…
Added 31 mins ago
LU
Virtual Sales Engineer - West
Leybold USA Inc
Denver, CO
- $40,123 USD / year
…service success.Reporting to the Customer Success/Virtual Sales Manager, you will be instrumental in facilitating seamless interactions between our sales and technical teams to ensure we…
Added 37 mins ago
K
DUF Fabricator
Komatsu
Duffield, VA
- $29.79 USD / hour
…and repairing metal components and structures according to engineering drawings, specifications, and quality standards. This position utilizes a variety of fabrication equipment, hand…
Added 47 mins ago
Digital Merchandising Manager
The Freeman Company
IL · NV · TX
We're looking for a data-driven, detail-oriented Digital Merchandising Manager to own the end-to-end merchandising experience across our e-commerce site. In this role, you'll shape how…
Added 55 mins ago
PC
Quality Engineer
Precision Castparts Corp. (PCC)
Wilder, KY
- $7.25 USD / hour
Under the direction of the Quality Manager, is responsible for customer-plant liaison, implementation and improvement of statistical methods, quality cost analysis, specification and…
Added 55 mins ago
Logistics Manager, Ford Energy
Ford Motor Company
Glendale, KY
Serve as the primary MP&L lead for warehouse systems planning (ERP/MRP), process mapping, user acceptance testing (UAT), and facility systems launch, supporting the site operationally.…
Added 55 mins ago
Quality Engineer III (QA Systems)
Parker Hannifin Corporation
Lexington, KY
…high-performance teams (HPTs), advises site leadership on quality process improvements, and may include supplier quality oversight. Routine interaction spans operations leaders, project…
Added 55 mins ago
SI
Senior Project Manager - Federal
STV, Inc.
Louisville, KY
- $7.25 USD / hour
STV is seeking an experienced Federal Design-Build Project Manager (PE/RA Required) to support our growing Federal Buildings practice. The ideal candidate is a licensed Professional…
Added 55 mins ago
Program Analyst
Veterans Affairs, Veterans Health Administration
Louisville, KY
Added 1 hour ago
BB
Specialist III-IC Marketing Research
BMO Bank N.A.
Chicago, IL
- $99,341 to $138,000 USD / year
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
BB
Specialist III-IC Marketing Research
BMO Bank N.A.
Chicago, IL
- $99,341 to $138,000 USD / year
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
BB
Specialist III-IC Quality Assurance
BMO Bank N.A.
Naperville, IL
- $115,768.98 to $151,800 USD / year
Requirements: Bachelor's degree (3- or 4-year) or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, Business, or a related field plus four (4) years of…
Added 1 hour ago
BB
Specialist III-IC Quality Assurance
BMO Bank N.A.
Naperville, IL
- $115,768.98 to $151,800 USD / year
Requirements: Bachelor's degree (3- or 4-year) or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, Business, or a related field plus four (4) years of…
Added 1 hour ago
Production Sous Chef
Community FoodBank of New Jersey
Hillside, NJ
…safety standards. Working closely with the Culinary Operations Manager, the Production Sous Chef supports programs including Kids Cafe, Summer Food Service, Medically Tailored Meals,…
Added 1 hour ago
Manager Field Service
Twenty-Six Defense
Tucson, AZ
Job Summary: The Field Service Manager will manage a team of professional Field Service Technicians, ensuring service delivery excellence, customer satisfaction, and alignment with…
Added 1 hour ago
G
Maintenance Manager
GPAC
Roseville, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 1 hour ago
Purchasing Manager - Ironwood Area
The Pivot Group Network
Ironwood · Ironwood, MI
This posting covers Purchasing Manager opportunities with manufacturers based in and around Ironwood in Gogebic County, within about 45 minutes of the city.
Added 1 hour ago
Value Stream Manager - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Are you ready to take on a challenging and rewarding opportunity in value stream manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…
Added 1 hour ago
Facilities Manager - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Facilities Coordinator, Maintenance Manager, Plant Facilities Manager, Building Maintenance Manager, Facilities Supervisor, Maintenance and Facilities Manager, Operations Facilities…
Added 1 hour ago
Value Stream Manager - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
Are you a forward-thinking professional with a passion for excelling as a value stream manager? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to…

Rocket Software

Senior Customer Success Manager - Mobius

Carson City, NV, United States

$83,000 to $112,050 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Apply About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

Report this job