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Added 5 mins ago
Rural RN Case Manager
Southeast Alaska Regional Health Consortium
Juneau, AK · JPL
…policies, and evidence-based practice. The RN utilizes the nursing process to assess, plan, implement, and evaluate patient care while delivering high-quality, culturally sensitive, and…
Added 9 mins ago
Design & Service Center Manager - Signet Jewelers - Woodfield Road
Sterling Jewelers Inc.
Schaumburg, IL
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager…
Added 9 mins ago
Design & Service Center Manager - Signet Jewelers - Crossings at Fox Run
Sterling Inc
Newington, NH
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager…
Added 14 mins ago
MTS III, Hardware
Panasonic
Irvine, CA
Reviews DVP (Design Verification Process) and design release package.
Added 14 mins ago
Distribution Center - Quality Assurance Supervisor
HOME DEPOT U.S.A., INC.
United States
40% Identify, analyze and resolve all inventory control, warehouse management system and process issues. Conduct root cause analysis on all related issues, document issues and make…
Added 17 mins ago
Global Engineering Manager - Germ Protection
Reckitt
Belle Mead, NJ
Demonstrated success leading technology deployment, process improvement, and capital projects.
Added 19 mins ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
…culture of operational excellence, accountability, and continuous improvement while balancing the unique requirements of defense product integration and test with the throughput, process…
Added 21 mins ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Asheboro, NC
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Added 21 mins ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Bradenton, FL
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Added 22 mins ago
Senior Program Manager, Corporate Accounting Enterprise Program Office (CAEPO)
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Nashville, TN · Seattle, WA · Arlington, VA · Portland, OR
Amazon is seeking a Senior Program Manager to join the Corporate Accounting Enterprise Program Office (CAEPO) responsible for contributing to the launch of automation initiatives across the…
Added 25 mins ago
Regulatory Coordination/Quality Assurance Manager
The General Hospital Corporation
United States
Support efforts on process improvement initiatives for inspection readiness following internal reviews, external audits/inspections, and have effective communication with NCRI ARO…
Added 25 mins ago
Quality Assurance Manager
The General Hospital Corporation
United States
Collaborate with Functional Teams on process improvement initiatives for inspection readiness following internal reviews, external audits/inspections, and have effective communication with…
Added 26 mins ago
TG
Member Service Lead
The General Hospital Corporation
United States
- $18.58 to $26.58 USD / hour
Send communications about Membership and Program updates to staff and Manager.
Added 26 mins ago
TG
Medical Assistant II- Revere
The General Hospital Corporation
United States
- $22.75 to $24.94 USD / hour
…collaborate to care for patients. Reporting to the clinical program manager and / or practice manager, the medical assistant will be an integral member of his / her care team, working…
Added 28 mins ago
J
Long-Term Care Underwriting Manager
Jobgether
Remote, United States
- $95,000 to $130,000 USD / year
The Long-Term Care Underwriting Manager will play a key role in assessing and managing risk for life insurance and long-term care (LTC) hybrid products. This position is responsible for…
Added 31 mins ago
Engineering Project Manager
Cherokee Federal
Joint Base Pearl Hbr Hickam, HI
The Engineering Project Manager supports Facility Sustainment Restoration and Modernization (FSRM) projects and the MILCON program as part of our company’s on-site engineering team to…
Added 31 mins ago
FM
Area Technical Operations Manager - Dialysis
Fresenius Medical Care
Wailuku, HI
- $78,000 to $131,000 USD / year
Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
Added 34 mins ago
M
Business Program Manager, Global Intern Experience & Innovation
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Added 35 mins ago
M
Metro Contract Lead
Microsoft
NC · Charlotte, NC · Charlotte
- $116,900 to $222,600 USD / year
…Metro/Contract Lead for our Global Contracts Management team to lead a program of build projects in North…
Added 36 mins ago
M
Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 36 mins ago
M
Program Strategy and Execution Manager- Sales Enablement
Microsoft
United States
- $106,400 to $222,600 USD / year
The ATU Program Go-To-Market Manager (GTMM) leads the end-to-end execution of strategic field programs for assigned lines of business across sales, marketing, consulting, customer success,…
Added 36 mins ago
M
Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business…
Added 36 mins ago
Mgr- Physician Practice
Northern Light Health
Presque Isle, ME
The Medical Group Practice Manager is responsible for all day-to-day activities of a busy, fast-paced ambulatory practice. Working with the team, the highly competent leader manages…
Added 37 mins ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…a culture of accountability, collaboration, and continuous…
Added 37 mins ago
Medical Assistant
Northern Light Health
Portland, ME
Identifies areas of process improvement and has a team approach to problem solving/issue resolution.

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Jackson, MS, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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