Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
CP
Account Manager-SMB Business Sales
Cellco Partnership
Spokane, WA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager SMB-Business Sales
Cellco Partnership
Lakewood, CA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager SMB-Business Sales
Cellco Partnership
Burbank, CA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager SMB- Business Sales
Cellco Partnership
Redlands, CA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
Corona, CA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
San Diego, CA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
Seattle, WA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 4 mins ago
CP
Account Manager- SMB Business Sales
Cellco Partnership
Santa Monica, CA
- $37,000 to $64,000 USD / year
With your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business…
Added 5 mins ago
Senior Plasma Center Tech
USA - 3387 BioLife Plasma Services, LP
Greensboro, NC
…will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener…
Added 5 mins ago
M
Retail Fragrances Sales Support Associate - Estee Lauder, Roosevelt Field - Full Time
Macy's
Garden City, NY
- Full-time
Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when…
Added 5 mins ago
M
Beauty Counter Manager - MAC, Gardens - Full Time
Macy's
Palm Beach Gardens, FL
- Full-time
Every day starts with a positive example. As a Counter Manager, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine…
Added 6 mins ago
M
Selling and Support Captain, South Beach - Full Time
Macy's
Miami Beach, FL
- Full-time
As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. As an elevated hourly colleague, you are an expert in customer satisfaction ,…
Added 6 mins ago
M
Retail Fragrances Sales Leader, Garden State Plaza - Full Time
Macy's
Paramus, NJ
- Full-time
As a Fragrance Team Leader your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and…
Added 6 mins ago
Insomniac - Global Freight & Logistics Shipping Manager, Consumer Products
Insomniac Holdings, LLC
Henderson, NV
Our global shipping and logistics manager is responsible for the global supply chain management of our Racing and Festival event apparel operations divisions, ensuring that goods and…
Added 8 mins ago
A
Case Manager - Bilingual (Full-Time) [LBC]
AbilityFirst
Long Beach, CA
- $22 to $23 USD / hour
- Full-time
…participants. This role requires strong collaboration with program staff, regional center service coordinators, and families to ensure participants receive individualized, meaningful…
Added 9 mins ago
Senior Customer Success Manager, Hybrid, Technology and Digital, FT, 08A-4:30P
Baptist Health South Florida
Coral Gables, FL
The Senior Customer Success Manager (CSM) is a strategic business partner who aligns technology initiatives with organizational priorities to deliver measurable business, clinical, and…
Added 18 mins ago
Hotel Sales Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
Park City, UT
As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales. Actively…
Added 22 mins ago
General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
A&R Hospitality LLC
BATON ROUGE, LA
Job Title: General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
Added 23 mins ago
C
Maintenance Apprentice | Camden Flatirons/Interlocken
Camden
Broomfield, CO
- $20.5 to $22 USD / hour
Camden’s Maintenance Apprentice Program provides an exceptional gateway into one of the nation’s top multi-family management organizations. Camden will immerse each apprentice in the daily…
Added 26 mins ago
Lead Administrative Assistant, Department of Pediatrics - ON SITE
Vanderbilt University Medical Center
Nashville, TN
Professional and collegial – customer service mindset toward internal customers
Added 26 mins ago
AT
Relief Supervisor
ARC THRIFT STORES
Louisville, CO
- $18 to $18.5 USD / hour
Implements all aspects of the customer service program.
Added 29 mins ago
Principal Network Developer
Oracle
Nashville, TN
…coordinating effort of two or three engineers. Advises project/program manager and coordinates with immediate and skip-level leadership. Collaborates across teams within same org (same VP).…
Added 30 mins ago
J
Regional Sales Manager
Jobgether
Remote, United States
- $100,000 to $125,000 USD / year
Conduct agency performance reviews and support the Partners in Excellence program to strengthen partner performance and service quality.
Added 31 mins ago
Regional Sales Manager - Climate Control
Sunbelt Rentals, Inc.
Remote, United States
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 35 mins ago
Manager, Regulatory Advisory & Practices
American Express
New York, NY · NY
The Corporate Functions Governance & Control team is looking for a Manager, Regulatory Advisory & Practices, that will provide strategic compliance and regulatory advice and counsel to…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Jackson, MS, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

Report this job