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Added 1 min ago
VH
Registered Nurse (Quality Manager - Greenville)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
…Integrates and maintains a comprehensive Performance Improvement Program to improve the safety of patients, visitors, and…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Austin, TX
- $50,021 to $65,027 USD / year
(a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models…
Added 1 min ago
VH
Lead Program Analyst
Veterans Health Administration
Louisville, KY
- $74,678 to $97,087 USD / year
Responsible for collecting, collating and interpreting clinical data for the Associate Chief of Staff (ACOS)/GEC Service, GEC Administrative Officer (AO) and GEC Clinical Program Manager.
Added 1 min ago
BP
Attorney
Bonneville Power Administration
Portland, OR
- $80,465 to $149,091 USD / year
…operate the region's high-voltage transmission backbone, and lead some of the nation's most comprehensive fish and wildlife restoration…
Added 1 min ago
BO
Civil Engineer
Bureau of Reclamation
Lakewood, CO
- $140,239 to $182,316 USD / year
Collaborates with the Dam Safety Program in the development, interpretation and revision of guidance and technical standards in risk analysis methodology for Reclamation and DOI.
Added 1 min ago
VH
Housekeeping Aid (Leader)
Veterans Health Administration
Charleston, SC
- $21 to $24 USD / hour
As a working leader, the incumbent of this position will lead 10 or more Housekeeping Aids, WG-3566- 02 in general housekeeping, specialized housekeeping, linen distribution and linen…
Added 1 min ago
VH
Nurse (VA Liaison for Healthcare)
Veterans Health Administration
Fort Drum, NY
- $70,887 to $131,926 USD / year
Identifying and communicating with the M2VA Program Manager and Lead Coordinator, if applicable, at the receiving VA health care facility to initiate and process referrals and linkages for…
Added 3 mins ago
DM
Payroll Systems and Financial Operations Specialist
Defense Microelectronics Activity
McClellan, CA
- $99,218 to $153,382 USD / year
Lead payroll audit-readiness and internal-control activities, including development and validation of reconciliations, audit trails, supporting documentation, and corrective action plans.
Added 3 mins ago
CP
Senior Trial Attorney (Criminal Enforcement Lead)
Consumer Product Safety Commission
Washington, DC
- $169,279 to $197,200 USD / year
The incumbent serves as the Division's lead for criminal enforcement and is responsible for establishing, developing, and sustaining a dedicated criminal enforcement function within the…
Added 3 mins ago
VH
Lead Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Fresno, CA
- $55,551 to $72,217 USD / year
The Lead Medical Supply Technician (Lead MST) works at the Fresno VA Medical Center in support of the Sterile Processing Service (SPS) management team within the Veterans Health…
Added 3 mins ago
FE
Maintenance Worker (MVO)
Federal Emergency Management Agency
Round Hill, VA
- $27 to $31 USD / hour
Added 3 mins ago
Geospatial Area Business Class Leader
HDR
Pittsburgh, PA · Philadelphia, PA · Mechanicsburg, PA · Plymouth Meeting, PA
Titles: GIS Director, Geospatial Director, GIS Practice Leader, Geospatial Practice Leader, GIS Practice Manager, Geospatial Practice Manager, Enterprise GIS Manager, GIS Program Manager,…
Added 5 mins ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 5 mins ago
FE
Maintenance Worker (MVO)
Federal Emergency Management Agency
Round Hill, VA
- $27 to $31 USD / hour
Added 5 mins ago
VH
Assistant Nurse Manager
Veterans Health Administration
Seattle, WA
- $89,904 to $166,036 USD / year
The Non-Supervisory Assistant Nurse Manager supports (ANM) the Nurse Manager (NM) with the operation of their designated unit(s). Provides coverage for other ANMs as needed. Responsible and…
Added 5 mins ago
VH
Social Services Assistant
Veterans Health Administration
San Diego, CA
- $57,641 to $74,935 USD / year
…when needed, assist them in linking up with a Social Worker or program that can be of most…
Added 5 mins ago
VH
Diagnostic Radiologic Technologist (Magnetic Resonance Imaging)
Veterans Health Administration
Jacksonville, FL
- $72,943 to $94,831 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 5 mins ago
AF
Regional Child Care Program Specialist
Administration for Children and Families
Denver, CO
- $99,800 to $129,742 USD / year
Providing guidance or technical assistance to governmental entities, grantees, program administrators, partners, or other stakeholders regarding statutes, regulations, policies, procedures,…
Added 6 mins ago
Senior Research Associate (Farm Manager) (0097687T, CTAHR/CARES Kona)
University of Hawaii
Kealakekua, HI
Design and lead greenhouse and field research projects, field studies, and experimental trials focusing on crop development, nutrient and soil management, water quality, and sustainable…
Added 8 mins ago
VH
Licensed Practical Nurse (PACT) Millington, Nonconnah, Women's, Central Clinics
Veterans Health Administration
Millington, TN
- $56,555 to $73,523 USD / year
…to a considerable extent, expected to exercise independent technical…
Added 8 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Tulsa, OK · Muskogee, OK
- $66,833 to $86,880 USD / year
Provide technical and administrative supervision to Medical Support Assistants (MSAs), Advanced MSAs, and Lead MSAs, ensuring efficient daily operations and compliance with VA policies,…
Added 8 mins ago
VH
Advanced Diagnostic Radiologic Technology- (CT)
Veterans Health Administration
Nashville, TN
- $79,983 to $103,972 USD / year
Added 8 mins ago
DT
LEAD TRAFFIC MANAGEMENT SPECIALIST
Defense Threat Reduction Agency
Kirtland AFB, NM
- $107,592 to $139,871 USD / year
As a LEAD TRAFFIC MANAGEMENT SPECIALIST at the GS-2130-13 some of your typical work assignments may include:
Added 10 mins ago
WA
Civil Engineer
Western Area Power Administration
Lakewood, CO
- $106,335 to $142,737 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by Accreditation Board for…
Added 10 mins ago
VH
Diagnostic Radiologic Technologist - Computerized Tomography
Veterans Health Administration
Montgomery, AL
- $64,063 to $83,287 USD / year

Rocket Software

Senior Customer Success Manager - Mobius

Columbus, OH, United States

$83,000 to $112,050 USD / year

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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