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Added 1 min ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 5 mins ago
BH
IT Intern
Banner Health
Remote, United States
- $17.5 USD / hour
This position typically will be up to one year in length and will work under the direct supervision of a department manager or designee. The position is responsible for expanding…
Added 5 mins ago
Q.A. Technician - 12 hour night shift starting at $24.20
Graham Packaging Company
Casa Grande, AZ
Maintain inventory of all caps and notify QA Manager when inventory is low.
Added 5 mins ago
Program Manager Data Center Operations
Amazon
Avondale, AZ
Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs in Data Center…
Added 6 mins ago
Senior RN Clinical Stroke Program Manager
Banner Health
Mesa, AZ
As a Senior RN Clinical Stroke Program Manager, you will be a vital member of a Comprehensive Stroke Center (CSC) - recognized as the highest level of stroke certification attainable by…
Added 6 mins ago
Sr. TPM, Verification Services
Amazon
Tempe, AZ
We're looking for a Technical Program Manager to lead large and complex initiatives that span the gamut of building next generation verification solutions that make verifications seamless…
Added 6 mins ago
Fraud Associate II - 2nd Shift
CGI Technologies and Solutions, Inc.
Tucson, AZ
With oversight from the Government Fraud Program Manager (FPM), the Fraud Associate Level II performs data analysis in support of the Fraud Program Office and other duties as assigned.
Added 6 mins ago
Staff Software Engineer - IAM
General Motors
Phoenix, AZ
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 6 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Phoenix, AZ
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 6 mins ago
Manager, AV Evaluation
General Motors
Phoenix, AZ
We are looking for an Engineering Manager to lead a team building the software, metrics, and analysis systems used to evaluate autonomous driving performance at scale. This leader will…
Added 6 mins ago
NS
CBC District Sales Manager
Nucor Steel Auburn, Inc.
Phoenix, AZ
- $84,000 USD / year
…metal building systems, is seeking a motivated District Sales Manager for the Southern California, Arizona, Southern Nevada & Hawaii territory. See a territory map here. As a District Sales…
Added 6 mins ago
Communications Manager, Field & Partner Communications
Autodesk
Phoenix, AZ
Autodesk is looking for a Communications Manager to join our Customer & Partner Communications team. In this role, you will help connect employees and partners with the information they…
Added 6 mins ago
Remote Specialty Pharmacy Technician (CPhT/ExCPT)
Lumicera
Phoenix, AZ
Added 6 mins ago
Product Manager - Technical
Intermountain Health
Phoenix, AZ
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 6 mins ago
Assistant Property Manager, Multifamily
Harbor Group Management
Phoenix, AZ
JOB SUMMARY: The Assistant Property Manager supports the Property Manager in overseeing the day-to-day financial, operational, and administrative functions of a multi-family residential…
Added 6 mins ago
HA
RF/ Radar R&D Project Manager
Honeywell Aerospace
Phoenix, AZ
- $137,000 to $196,500 USD / year
As an RF/Radar R&D Project Manager, you will lead and manage projects in our RF/Radar team in Advanced Tech, work on engineering design, and manage project proposal efforts. As a proactive…
Added 6 mins ago
Sr. Finance Analyst
Honeywell Aerospace
Phoenix, AZ
You will report directly to our Sr. Finance Manager, and you’ll work out of our Phoenix, AZ location on a Hybrid work schedule . External hires will begin with 90 days on site before…
Added 6 mins ago
Advanced Systems Engineer
Honeywell Aerospace
Phoenix, AZ
You will report directly to our Sr. Engineering Manager and you’ll work out of our Phoenix, AZ location on a hybrid work schedule.
Added 6 mins ago
Automation Account Manager
EMCOR Group
Phoenix, AZ
The Automation Account Manager is responsible for developing and sustaining relationships with clients or potential clients in each vertical market that will result in sales and profits.…
Added 6 mins ago
Senior Account Manager, Broker Success
Realtor.com
Phoenix, AZ
The Senior Account Manager, Broker Success manages a book of business comprising Realtor.com’s strategic, high-value account relationships. The Senior Account Manager builds long-lasting,…
Added 9 mins ago
R
Service Production Supervisor
Rivian
Northbrook, IL
- $83,500 to $110,670 USD / year
5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
Added 10 mins ago
(PAR) Patient Access Representative - PRN
Ochsner Clinic Foundation
Northshore Region, LA
Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based…
Added 13 mins ago
Manager - Patient Experience - Baton Rouge
Ochsner Clinic Foundation
Baton Rouge Region, LA
…Responsibilities include managing, planning, and organizing all training program functions including program development, training development and individual guidance. Partners with and…
Added 13 mins ago
Manager - Clinic Operations - Metairie Primary Care
Ochsner Clinic Foundation
New Orleans Region, LA
Master's degree with completion of an Administrative Fellowship Program.
Added 17 mins ago
US
Manager Field Ops
United Site Services
ANTIOCH, CA
- $98,450 to $147,620 USD / year
The Manager Field Ops is responsible for managing all operational functions at a branch.

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Harrisburg, PA, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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