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Added 20 mins ago
PROGRAM SPECIALIST IV-DOE - 48000375
State of Florida
TALLAHASSEE, FL
This position is for the Apprenticeship Program Coordinator and acts as the manager of data and communications for the Office of Apprenticeship. The person in this position is expected to…
Added 26 mins ago
Senior Application Analyst -SAP Development
Exact Sciences Corp
WI
…contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s…
Added 29 mins ago
Senior Technical Program Manager, Geo Makers PMO Analytics, Geo
Google
New York, NY
As the Senior Technical Program Manager II leading the Analytics Program Management Office (PMO), you will shape and accelerate the delivery of Geo Makers' highest priorities. You will…
Added 41 mins ago
EP
Budget & Finance Manager – DHS
El Paso County (CO)
Colorado Springs, CO
- $77,420 to $116,160 USD / year
Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check and Child Welfare Abuse & Neglect database (TRAILS) check.
Added 41 mins ago
J
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
…all applications and next steps. Our partner is looking for a Senior Software Engineer II, Mobile – On App Ads (AI Native) based in United…
Added 54 mins ago
Field Engineering Manager
TerraPower, LLC
Kemmerer, WY
Added 54 mins ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 55 mins ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
Remote, United States
…candidate will have extensive knowledge and background in financial management, with specific experience building systems and processes that accumulate data and can support information…
Added 1 hour ago
Program Manager - Special Projects
Plug Power Inc.
Albany, NY
The Program Manager will own and lead a portfolio of complex, high-impact programs that span multiple functions and product lines. They may include development and new product initiatives…
Added 1 hour ago
TC
IT Operations Manager
The Community Group
Lawrence, MA
- $105,000 to $125,000 USD / year
Three or more years managing an IT helpdesk or service desk team, with direct responsibility for coaching, performance management, and input on hiring; experience as a senior technician…
Added 1 hour ago
Regional Global Practice Manager - Environmental Services (Northeast Region)
Burns & McDonnell
Wallingford, CT · Morristown, NJ · Manhattan, NY · Newton, MA · Conshohocken, PA
The manager will directly oversee the consulting engineering, environmental and design-build business including sales, recruiting, business plan development, and growth plan for the region…
Added 1 hour ago
Protection Applications Department Manager (Midwest Region)
Burns & McDonnell
Saint Louis, MO · Akron, OH · Columbus, OH
The Protection Applications Department Manager is responsible for the managerial direction, leadership, development, and growth of the Protection Applications (PA) Department within Burns &…
Added 1 hour ago
AA
Dorm Supervisor (64066)
ADAMS AND ASSOCIATES INC
Devens, MA
- $50,000 USD / year
…retention, satisfaction, achievement and success. Oversees the daily management of the respective dorm area and uses proper judgment and discretion to resolve student and staff issues and…
Added 1 hour ago
Principal Network Developer
Oracle
Nashville, TN
Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project…
Added 1 hour ago
Regional Sales Manager - Climate Control
Sunbelt Rentals, Inc.
Remote, United States
The Regional Sales Manager coaches and develops branch level leadership and sales representatives to drive revenue within the region, including the design and delivery of sales training,…
Added 2 hours ago
Healthcare Operations Facility Administrator
Fresenius Medical Care
Gilbert, AZ
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 2 hours ago
Sr. TPM, Verification Services
Amazon
Tempe, AZ
We're looking for a Technical Program Manager to lead large and complex initiatives that span the gamut of building next generation verification solutions that make verifications seamless…
Added 2 hours ago
Senior Manager, Payment Integrity COE
CVS Health
Phoenix, AZ
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 2 hours ago
J
Sr Mgr HS Success and Teacher Development
Jobgether
Remote, United States
- $85,000 to $92,000 USD / year
The Senior Manager, High School Success and Teacher Development plays a key role in strengthening aviation and aerospace education programs across the United States. This position focuses…
Added 2 hours ago
J
Lead Compliance Analyst
Jobgether
Remote, United States
- $95,000 to $115,000 USD / year
Monitor compliance with LIHTC, HUD, and applicable federal, state, and local housing program requirements.
Added 2 hours ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
The Enterprise Solution Architect will provide strategic technical leadership in designing and modernizing a large-scale healthcare supply chain and logistics ecosystem. This role focuses…
Added 2 hours ago
O
Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Oracle is seeking an experienced program manager with expertise in carbon management and emerging climate technologies to support Oracle's net-zero carbon strategy and long-term…
Added 2 hours ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
As Senior Product Manager, Product Systems, your product is how our product organization works. You'll design and build the systems, data and AI workflows behind our core loops: from idea…
Added 2 hours ago
MTS IV, Hardware
Panasonic
Irvine, CA
Formulate a design plan or work from technical objectives and overall schedules as specified by senior project staff.
Added 2 hours ago
MTS III, Hardware
Panasonic
Irvine, CA
…for assigned Team(s). Directly participates with members of management in the design and development of products and analysis of customer requirements. Assists in the determination of a…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Harrisburg, PA, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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