Jobs in the United States

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Added 2 mins ago
HI
Purchasing and Materials Planning Manager
Hydrotech Isaacs
West Chester, OH
- $115,000 to $135,000 USD / year
The Purchasing & Materials Planning Manager is responsible for leading the company's purchasing and materials planning functions to ensure material availability supports customer…
Added 3 mins ago
TO
Environmental Compliance Superintendent
Town of Gilbert
Gilbert, AZ
- $46.94 to $70.41 USD / hour
In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:
Added 8 mins ago
Technical Engagement Network (TEN) Lab Manager
Node.Digital
Arlington, VA
Must have an active Secret Clearance · - Must have an active DoD Secret clearance, TS/SCI clearance is preferred
Added 8 mins ago
DevOps Engineer/Systems Engineer (Mission Systems)
Node.Digital
McLean, VA
Must have an active TS/SCI FS Poly
Added 8 mins ago
Incident Manager (Midlevel)
Node.Digital
Arlington, VA
Must have an active Top Secret Security Clearance · - Must have an active TS/SCI clearance
Added 15 mins ago
CR
Laboratory Analyst
Clark Regional Wastewater District
Vancouver, WA
- $39.32 to $51.41 USD / hour
…wastewater, industrial waste and biosolids. Provides technical data, reports, and other information accurately and on time to guide operational control of treatment processes and ensure…
Added 20 mins ago
SO
Nooksack Senior Restoration Specialist - Environmental Planner 4 - Permanent - 2026-09447
State of Washington
Stanwood, WA
- $6,384 to $8,583 USD / month
Long-term planning such as identifying potential future projects for levee setbacks, flood/fish multi-benefit projects, and collective co-manager needs.
Added 21 mins ago
Production Reporting and Accounting Manager
Butterball
Carthage, MO
…materials (BOM) in relevant system(s). Collaborates with Industrial Engineering (IE) to create and maintain Master Recipes in all relevant systems (i.e.,…
Added 25 mins ago
Data & Applications Engineer (Internal Candidates Only)
Washington Education Association
Federal Way, WA
Reporting to the IT Manager, the Data & Applications Engineer collaborates with IT leadership on data and application platform strategy, planning, and design. This position also partners…
Added 29 mins ago
AC
Senior Azure Cloud Engineer
Aon Corporation
Virtual, IL · Virtual, VA · Virtual, NC · Virtual, TX · Virtual, IN · Virtual, NJ
- $135,000 to $150,000 USD / year
…infrastructure architecture experience, and a track record of leading engineering teams in a global enterprise environment? This could be a fantastic chance to create secure, scalable…
Added 32 mins ago
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Lab Technician - Food And Bev
Actalent
Stockton, CA
- $22 to $28 USD / hour
Must have similar experience and looking for long term growth within a company and team.Swing shift - 3 pm to 11:30 pm, flexible to weekends if needed
Added 39 mins ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX
…Services for the Office of the CFO. As the first dedicated engineering hire for this capability, you’ll have the opportunity to influence how we design and deliver solutions for our…
Added 43 mins ago
Senior Product Manager
Raydar
San Francisco, CA
- Hybrid, 3 days in office per week
Added 50 mins ago
Software Engineering Manager (Factory Data)
Anduril Industries
Santa Ana, CA
As Software Engineering Manager for Factory Data, you will lead a team of data and software engineers building the real-time data infrastructure that connects factory PLCs, sensors, and…
Added 1 hour ago
CO
Director of Public Works/City Engineer
City of Montclair
Montclair, CA
- $90.98 to $110.59 USD / hour
Under administrative direction, plans, directs, and coordinates municipal engineering and maintenance services; is responsible for the development and administration of programs designed to…
Added 1 hour ago
Marketing Manager, Fauna Robotics
Amazon.com Services LLC
New York, NY
We are looking for a Marketing Manager who can build and run the marketing engine at Fauna from the ground up. This is not a single-channel role and it is not a "manage the agency" role.…
Added 1 hour ago
AH
Chief Engineer
Atira Hotels
West Des Moines, IA
- $75,000 to $85,000 USD / year
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends · Valid Driver’s License required
Added 1 hour ago
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Value Engineering Manager
Tanium
Remote, United States
- $126,000 to $193,000 USD / year
Work collaboratively with product and engineering teams to tailor solutions that meet the specific needs of customers and prospects.
Added 1 hour ago
PSM Engineer
PPG Industries, Inc.
United States
…safety management program. You will report to the site Project Manager and help ensure compliance with regulatory and corporate process safety requirements and…
Added 1 hour ago
FL
Principal Product Manager, Data
Figure Lending
San Francisco, CA · Pittsburgh, PA
- $154,000 to $231,000 USD / year
We’re looking for a Principal Product Manager, Data to join our growing team! As Principal Product Manager, Data, you’ll partner with Data leadership to drive ML, GenAI, and data products…
Added 1 hour ago
Associate Scientist - Lab Automation
Celgene - Summit (Corp)
Cambridge Crossing, MA
Maintain high standards of scientific rigor, operational excellence, and data quality while supporting the continuous advancement of human disease modeling capabilities across the…
Added 1 hour ago
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Program Manager, Oracle Health Support Operations
Oracle
Nashville, TN · Orlando, FL
- $28.41 to $56.83 USD / hour
We are seeking an experienced Program Manager to drive strategic and operational initiatives across Oracle Health Federal Support. This is not a traditional project management role focused…
Added 1 hour ago
Senior Staff Technical Program Manager, International Programs
Intuit
Mountain View, CA
Come join Intuit's Tech Programs and Operations organization as a Senior Staff Technical Program Manager, delivering product programs for QuickBooks customers within the Global Business…
Added 1 hour ago
Senior Staff Technical Program Management
Intuit
Mountain View, CA · San Diego, CA
We are looking for a Senior Staff Technical Program Manager to lead In-Year Planning (IYP) across a complex, cross-functional technology ecosystem. In this role, you will translate strategy…
Added 1 hour ago
PC
Principal UX Strategist
Patelco Credit Union
Dublin, CA
- $137,485 to $171,866 USD / year
Champion human-centric design rooted in user feedback, insights and data

Rocket Software

Senior Customer Success Manager - Mobius

Harrisburg, PA, United States

$83,000 to $112,050 USD / year

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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Work requirements

Jobs in the United States