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Added 1 min ago
CN
IT Intern Client Services
Crane NXT
NH, Nashua, NH
- $24 USD / hour
…wallet right now! Over the past 3 years our internship and co-op program has welcomed in over 100 students. Our sophisticated equipment and software leverage proprietary core capabilities…
Added 4 mins ago
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Merchandising Part Time Days
Lowes
Wallingford, CT
- Part-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 4 mins ago
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Merchandising Part Time Days
Lowes
Whitehall, PA
- Part-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 8 mins ago
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Launch Engineer (Automotive)
Actalent
Sparta, TN
- $52 to $62.5 USD / hour
Plant Launch Program Manager Automotive Manufacturing
Added 8 mins ago
BP
Practice Manager - Collierville
Banfield Pet Hospital
Collierville, TN
- $62,450 to $90,205 USD / year
In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the…
Added 8 mins ago
Sr HR Analyst
Delek US Holdings
Brentwood, TN
…headcount, employee expenses, talent acquisition, development program completion, employee certifications, and other workforce…
Added 8 mins ago
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Nuclear Quality Engineer-Kiewit Nuclear Solutions-Multiple Locations
Kiewit
Oak Ridge, TN
- $112,000 to $117,000 USD / year
…a Quality Engineer, you will report directly to the Quality Manager, and will administer the Project Quality Plan. In this role, you will be responsible for assuring that the quality…
Added 8 mins ago
Registered Nurse - Chief Nurse
Veterans Affairs, Veterans Health Administration
Franklin, TN
Added 8 mins ago
Account Manager III, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager III is accountable for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager III has a direct impact…
Added 8 mins ago
Account Manager I, Commercial Lines - Aviation
Hub International
Franklin, TN
The Account Manager I is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client…
Added 8 mins ago
Summer 2027 Internship/Co-Op (Nuclear Uniform Curricula Program (NUCP)) - 518914
Tennessee Valley Authority
CHATTANOOGA, TN
Enrolled with a college program that has a signed Agreement of Understanding with TVA covering a NUCP discipline (Operations, Radiation Protection, Maintenance or Chemistry) and meeting the…
Added 8 mins ago
License Practical Nurse - Primary Care
Veterans Affairs, Veterans Health Administration
Chattanooga, TN
Added 8 mins ago
Technology Sales Manager - Chattanooga, TN
Walden Security
Chattanooga, TN
Walden Security's Technology Sales Manager is a dynamic, fast-paced team of sales professionals at the front of our company's ongoing growth. By joining this team, our Sales team is…
Added 9 mins ago
Licensed Practical Nurse - Primary Care (Knoxville, TN)
Veterans Affairs, Veterans Health Administration
Knoxville, TN
Added 9 mins ago
Fleet Maintenance Manager
Republic Services
Memphis, TN
POSITION SUMMARY: The Business Unit Fleet Maintenance Manager is responsible for overseeing up to 5+ maintenance shops and managing multiple teams of technicians, maintenance supervisors…
Added 9 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Memphis, TN
Added 9 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Nashville, TN
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 9 mins ago
DevOps Engineer III
Deloitte
Nashville, TN
4+ years of experience using infrastructure as code tools, such as Terraform, AWS CloudFormation, or Azure Resource Manager
Added 9 mins ago
Life Sciences CRM Global Delivery Lead
Deloitte
Nashville, TN · Memphis, TN
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 9 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Nashville, TN (Overlay)
Amgen
Nashville, TN
…strategy and promoting Amgen products as led by the District…
Added 9 mins ago
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Nashville, TN
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 9 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Nashville, TN
Added 9 mins ago
Account Manager Associate II - Personal Lines
Hub International
Nashville, TN
The Account Manager Associate is accountable for delivering excellent and efficient service by assisting the Account Manager(s) with the daily management of a group of accounts. The Account…
Added 9 mins ago
Rehab Services Manager
HCA Healthcare
Nashville, TN
Are you ready to manage in a new era as a Rehab Services Manager where building a healthier tomorrow is more than a job? Our TriStar Skyline Medical Center team is committed to partnership,…
Added 9 mins ago
Manager, Client Success Digital - Markets
iHeartMedia
Nashville, TN
We’re looking for a skilled Digital Campaign Success Manager

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Harrisburg, PA, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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