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Added 8 mins ago
Special Projects Manager/Classification 04142 NWD
North Wind Group
PIKETON, OH
Title: Special Projects Manager/Classification
Added 8 mins ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Fairlawn, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 9 mins ago
Senior Manager, Software Engineering
STERIS CORPORATION
Mentor, OH
…developing Operating Room Integration (ORI) software as a Senior Manager, Software Engineering. In this role you will be responsible for leading and driving the software development team…
Added 9 mins ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Cincinnati, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 9 mins ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Cleveland, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 10 mins ago
Staff Software Engineer - IAM
General Motors
Columbus, OH
Bachelor’s degree or higher in Computer Science, Software Engineering, Cybersecurity, or a related technical field (or equivalent practical experience).
Added 10 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Columbus, OH
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 10 mins ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Columbus, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 10 mins ago
Regulatory Readiness Program Manager
Meta
Columbus, OH
Regulatory Readiness Program Manager Responsibilities:
Added 22 mins ago
AT
Program Manager
Amida Technology Solutions
Chandler, AZ
- $175,000 to $190,000 USD / year
Amida Technology Solutions is seeking a Program Manager. The successful candidate will be responsible for the overall performance of a government contract. This role will report to the…
Added 32 mins ago
Senior Manager, Social Media
Lucid Motors
Newark, CA
Lucid Motors is seeking a strategic and creative Senior Manager of Social Media to lead the company's global organic social media presence. This role is responsible for shaping how Lucid’s…
Added 38 mins ago
KG
Project Manager Consultant - Cybersecurity Controls
Kalles Group
Seattle, WA
- $175,000 to $195,000 USD / year
As the Project Manager Consultant for a cybersecurity controls prioritization program for our client (a large global philanthropic organization), you’ll be the program’s prioritization…
Added 38 mins ago
KG
Change Manager Consultant - Cybersecurity Controls and Enterprise Program
Kalles Group
Seattle, WA
- $140,000 to $170,000 USD / year
As the Change Management Consultant for cybersecurity controls and an enterprise program for our client (a large global philanthropic organization), you’ll own change management for both…
Added 38 mins ago
KG
Business Systems Analyst Consultant - Cybersecurity Controls
Kalles Group
Seattle, WA
- $130,000 to $150,000 USD / year
As the Business Systems Analyst Consultant for cybersecurity controls for our client (a large global philanthropic organization), you’ll turn security risks and control objectives into…
Added 48 mins ago
Product Manager *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Product Manager to own and evolve the compliance framework for a developer platform operating in a cloud native, security conscious environment.
Added 54 mins ago
HR Manager
Obsidian Security
Palo Alto, CA
The HR Manager (HRM) is a hands-on people partner who can flex across the full employee lifecycle while operating as a trusted business partner to a select client group. Reporting to the…
Added 1 hour ago
K
Cybersecurity Engineer
Kentro
Springfield, VA
- $145,000 to $180,000 USD / year
Coordinate and conduct IS security inspections, tests, and reviews as tasked by the IX Government Information Security Manager (GPOC) in coordination with the applicable Program/Project…
Added 1 hour ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Pittsburgh, PA
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 1 hour ago
Mechanical Fitter Apprentice - Pittsburgh, PA
Honeywell Technologies
Pittsburgh, PA
You will report directly to our Field Service Manager and you’ll work out of our Pittsburgh, PA location on an On-site work schedule.
Added 1 hour ago
H
Event Digital Platforms Manager
HP
Spring · Vancouver
- $88,050 to $127,650 USD / year
We are seeking an Event Digital Platforms Manager to own and optimize the digital ecosystem that powers HP events. This role is responsible for the administration, governance, and…
Added 2 hours ago
Associate Business Development Alliances Manager
ExtraHop
Remote, United States
We are looking for an Associate Business Development Alliances Manager to run the day-to-day operations behind ExtraHop’s co-sell, marketplace, referral, and partner activation programs…
Added 2 hours ago
Cyberspace Warfare Operations and Sustainment Manager
The Aerospace Corporation
Colorado Springs, CO
…interests in, from, and to the space domain. Our team of leading cybersecurity professionals specializes in defensive cyber operations, space-focused cyber assessments, reverse engineering,…
Added 2 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Hagerstown, MD
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 2 hours ago
SUPERVISORY INFORMATION TECHNOLOGY SPECIALIST (SECURITY)
United States Fleet Forces Command
Fort Meade, MD
Added 2 hours ago
Sr. Principal CIDO IT Program Manager
Northrop Grumman
Baltimore, MD
Northrop Grumman's Chief Information and Digital Office (CIDO) is seeking an innovative and dynamic IT Program Manager. This leader will support the Advanced Systems organizational unit in…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Harrisburg, PA, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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