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Added 5 mins ago
Off-Page AEO/SEO Manager
Telnyx
Remote, United States
…guest content, AI citations, and our Reddit and X engagement program. This is an operator role. You do the work yourself, use AI agents and automation for the busywork, and get measured on…
Added 8 mins ago
Staff Software Engineer - IAM
General Motors
Baton Rouge, LA
Austin Technical Center - Austin Technical Center
Added 8 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Baton Rouge, LA
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 8 mins ago
Manager - Total Performance | WC, GL, AUTO and PD (Must reside in Louisiana)
Sedgwick
Baton Rouge, LA · New Orleans, LA · Shreveport, LA
PRIMARY PURPOSE : To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to…
Added 8 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Baton Rouge, LA
Review technical findings, troubleshoot control failures, and recommend practical configuration changes that reduce risk without unnecessarily disrupting services.
Added 8 mins ago
Integrations Program Manager
Meta
Baton Rouge, LA
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 8 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Baton Rouge, LA
…of sensitive or CUI data. Establish reusable governance and technical patterns for the secure adoption, monitoring, testing, and lifecycle management of AI capabilities across commercial,…
Added 8 mins ago
Site Security Manager
General Dynamics Information Technology
Bossier City, LA
Ensures timely notification of pertinent security matters to program technical and management staff.
Added 14 mins ago
HR Manager
Obsidian Security
Palo Alto, CA
2+ years demonstrated experience as a HR business partner to select client groups, preferably with technical teams (manager coaching, performance management, organizational guidance, etc)
Added 32 mins ago
T
IT Manager
TEKsystems
Dallas, TX
- $55 to $85 USD / hour
Position SummaryWe are seeking a hands-on Regional IT Manager to lead day-to-day IT operations across multiple locations throughout the Dallas-Fort Worth area. This individual will oversee…
Added 42 mins ago
Manager - Marketing (Web Content and SEO)
WESCO
Pittsburgh, PA
The Manager, Web Content and SEO owns the editorial quality and search performance of content published to the company’s marketing and commercial web properties. This is a hands-on…
Added 42 mins ago
Administrative Assistant - School of Computer Science - S3D
Carnegie Mellon University
Pittsburgh, PA
Program Support: Schedule program related meetings, functioning as a resource and providing information, and services to prospective and current graduate students, assist with data…
Added 42 mins ago
KS
Environmental Health and Safety Coordinator
Kelly Services
Pittsburgh, PA
- $83,000 USD / year
…fostering a safe, sustainable workplace. Reporting to the Quality Manager, you’ll collaborate across departments to ensure regulatory compliance, reduce environmental impacts, and embed a…
Added 43 mins ago
Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services)
Cigna-Evernorth Services Inc.
Remote, United States
The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client…
Added 59 mins ago
Senior Project Manager
Mead & Hunt
Champaign, IL · UNAVAILABLE
We're looking for a Senior Project Manager to lead projects, work directly with manufacturing clients, and contribute to the continued success of our Food & Beverage group. You'll take…
Added 1 hour ago
H
Event Digital Platforms Manager
HP
Spring · Vancouver
- $88,050 to $127,650 USD / year
We are seeking an Event Digital Platforms Manager to own and optimize the digital ecosystem that powers HP events. This role is responsible for the administration, governance, and…
Added 1 hour ago
H
Software Engineering Intern, Product & Developer Productivity - HP IQ
HP
San Francisco
- $40 to $50 USD / hour
…this internship role, you will work directly with our hiring manager and team to design, build, and deploy agents that utilize pre-trained machine learning models to solve real problems for…
Added 1 hour ago
Regional Marketing Manager (Contract Talent)
Robert Half Inc.
Remote, United States
The Regional Marketing Manager translates local business needs and specialized audience opportunities into proactive market plans and end-to-end marketing programs. The role develops…
Added 1 hour ago
Global Partner Manager – Autonomous Workforce/GBS, Deloitte
ServiceNow, Inc.
Silver Spring, MD
Global Partner Manager – Autonomous Workforce/GBS
Added 1 hour ago
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Engagement Manager II-ServiceNow
TEKsystems
Baltimore, MD
- $105,000 to $150,000 USD / year
…Talent Acquisition Team requires: The ServiceNow Engagement Manager II (EM II) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for…
Added 1 hour ago
U
Senior Manager, Lifecycle Program Enablement
Upside
New York, NY · Washington, DC
- $165,000 to $178,000 USD / year
As the Senior Manager, Lifecycle Program Enablement, you'll own two things that make Upside's lifecycle function great: the quality of what we say to our users, and the discipline of how we…
Added 1 hour ago
Technical Program Manager
Federato
Remote, United States
6+ years of technical product/program management experience
Added 1 hour ago
Solar Construction Manager/General Foreman
Aerotek
Dayton, OH
Solar Construction Manager/General Foreman (Utility-Scale Projects)
Added 1 hour ago
Product Manager, Collaboration Endpoints
Cisco Systems, Inc.
RTP, NC
As a Product Manager for our Collaboration Endpoints team, you will design, develop, and manage activities for our Endpoints product line throughout the entire product lifecycle - from…
Added 1 hour ago
Senior Manager, Commercial Insights AI & Innovation Solutions
Amgen USA Inc.
CA · Deerfield, IL
Let’s do this. Let’s change the world. As Senior Manager, Commercial Insights AI & Innovation Solutions within Business Analytics & Insights (BAI), you will help shape the future of…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Bismarck, ND, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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