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Added 4 mins ago
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Senior Technical Program Manager, AI Content Capabilities
Microsoft
WA · NY · GA · Redmond, WA · Atlanta, GA · Redmond · New York · Atlanta
- $119,800 to $261,000 USD / year
We are looking for a Senior Technical Program Manager, AI Content Capabilities to lead that shift as part of our Marketing Technology organization, building AI-powered products and reusable…
Added 4 mins ago
M
Digital Community Support Manager
Microsoft
United States
- $142,800 to $304,200 USD / year
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
Added 4 mins ago
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Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Microsoft Security is seeking a Senior Product Marketing Manager to develop and lead its Chief Information Security Officer audience strategy. This role focuses on understanding the…
Added 5 mins ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
Portland, ME
…increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery…
Added 5 mins ago
M
Customer and Partner Engagement Manager
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience
Added 7 mins ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
We are seeking a Senior Engineering Manager to lead part of Order Channels, where we build the experiences customers use to place orders on Grainger.com. In this role you will directly lead…
Added 28 mins ago
UNIT DEPLOYMENT MANAGER
Air Combat Command
Offutt AFB, NE
…purpose of this position is to function as the Unit Deployment Manager ensuring assigned personnel are qualified and ready to meet Air Expeditionary Force requirements. Responsibilities…
Added 28 mins ago
Senior Manager, Cybersecurity Operations
QXO
Charlotte, NC
As a Senior Manager, Cybersecurity Operations at QXO, you'll be a key member of the Cybersecurity Team, providing operational leadership and direction for the company's detect and respond…
Added 34 mins ago
DISTINGUISHED SCIENTIST/ENGINEER FOR USW THEATER OPERATIONS
Naval Sea Systems Command
Naval Base Newport, RI
Added 46 mins ago
Senior Engineer/Construction Manager 3122
Volkert - Mississippi
Gulfport, MS
…communities. We are currently searching for an experienced Senior Engineer/Construction Manager to support our Maritime and Port service line in the Gulf Coast Region. This position will…
Added 53 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement…
Added 54 mins ago
VTC/AV ENGINEER
QBE LLC (Federal)
Fort Jackson, SC
…enclaves, including secure VTC. You will manage VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system…
Added 56 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement…
Added 56 mins ago
EI
Principal, Account Manager
Entegris, Inc.
Remote, United States
- $140,000 to $180,000 USD / year
Entegris is seeking a Principle OEM Account Manager / Program Leader to own end‑to‑end execution and relationship management one of Entegris’ most strategic global OEM customers.
Added 1 hour ago
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Regional Maintenance Manager
CBRE
Columbus, OH
- $200,000 to $210,000 USD / year
The purpose of this position is to lead a large portfolio or client account and provide senior technical and operational support to the account staff for the development of policies and…
Added 1 hour ago
Project Manager - Strategic Initiatives
Nuclear Fuel Services
Barberton, OH
…longer-term production effectiveness. The group works closely with senior site leadership to develop new and creative ways to improve KPIs that support the business…
Added 1 hour ago
Control Account Manager (CAM) – Logistics & Sustainment
GE Aerospace
Evendale, OH
The Control Account Manager (CAM) is a key member of the Edison Works Logistics & Sustainment (L&S) CAM Integrated Product Team (IPT) reporting to the Senior L&S CAM and is responsible for…
Added 1 hour ago
Senior Manager, Software Engineering
STERIS CORPORATION
Mentor, OH
Position Summary Join the Procedural Solutions team at STERIS developing Operating Room Integration (ORI) software as a Senior Manager, Software Engineering. In this role you will be…
Added 1 hour ago
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Quality Manager - Regulated Manufacturing
Saint-Gobain
AKRON, OH
- $102,000 to $158,000 USD / year
Ability to adjust communication style based on the audience and effectively communicate with employees, senior leaders, customers, auditors, suppliers, and technical professionals.
Added 1 hour ago
Finance Program Manager - Work at Home
Bon Secours Mercy Health
Cincinnati, OH
The Finance Program Manager serves as a key financial, analytical, and technical resource supporting enterprise-wide financial planning, forecasting, analytics, and value-based performance…
Added 1 hour ago
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Manager, Consulting Services | Data Migration - Oracle Health
Oracle
Columbus, OH
- $92,300 to $209,500 USD / year
As a Manager, Consulting Services - Data Migration, you will lead and develop a team of Project Managers responsible for delivering complex technical data migration engagements. You will…
Added 1 hour ago
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Program Manager
Amida Technology Solutions
Chandler, AZ
- $175,000 to $190,000 USD / year
Serve as a senior authorized representative for contract performance, program management, staffing oversight, quality control, risk management, transition management, performance reporting,…
Added 1 hour ago
Regional IoT Sales Manager
Thales DIS USA, Inc.
Remote, United States
The Regional IoT Sales Manager will be responsible for developing, managing, and growing strategic customer relationships within an assigned U.S. territory. This role is responsible for…
Added 1 hour ago
QA/QC Project Manager-Semiconductor
MSR-FSR
Phoenix, AZ
Chairs QA meetings and updates senior project management on project QA progress
Added 1 hour ago
Technical Program Manager *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior Technical Program Manager to lead a critical work stream within a large scale technology initiative in the financial services sector. Given the AWS heavy technical…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Annapolis, MD, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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