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Added 42 mins ago
W
Summer 2027 Corporate Intern: Global Audit
Walmart
Bentonville, AR
- $21 to $40 USD / hour
Receive support and guidance from a host of individuals including mentors and a dedicated Program Manager
Added 42 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Little Rock, AR
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 42 mins ago
EG
Program Manager
Eliassen Group
Little Rock, AR
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Cybersecurity – Senior Information System Security Manager (ISSM) **Sign on Bonus Potential**
The Boeing Company
Berkeley, MO
…team as a Cybersecurity – Senior Information System Security Manager (ISSM) in Berkeley, MO…
Added 1 hour ago
Clinical Specialist I, CPT - Kansas City, MO
Abbott
Kansas City, MO
Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
Added 1 hour ago
Clinical Specialist I, CPT - Kansas City, MO
Abbott
Kansas City, MO
Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
Added 1 hour ago
EG
Program Manager
Eliassen Group
Jefferson City, MO
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Jefferson City, MO
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
Deputy Chief Financial Officer and Chief Budget Officer
Federal Highway Administration
Washington, DC
Added 1 hour ago
Regional Integration Manager L3
Cherokee Federal
Washington, DC
Job Title: Regional Integration Manager Level 3
Added 1 hour ago
EG
Program Manager
Eliassen Group
Washington, DC
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Washington, DC
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
Contracts Manager, Digital Infrastructure
Ares Operations LLC
Bellevue, WA
…Corporation (NYSE:ARES), a leading global alternative investment manager, Ada Infrastructure is positioned to be a leader in the industry in reliable, safe, secure, and sustainable digital…
Added 1 hour ago
Platform Product Manager
Navitus Health Services
Frankfort, KY
The Platform Product Manager owns the vision, strategy, and lifecycle of Navitus' claims adjudication platform and the connected enterprise platform capabilities that support PBM products…
Added 1 hour ago
Digital Marketing Manager
Signature Healthcare
Louisville, KY
The Digital Marketing Manager owns Signature HealthCARE’s corporate and facility social media presence and serves as technical owner of the Sprinklr platform. Equal parts strategist,…
Added 1 hour ago
Manager, Third Party Risk Management
KPMG
Louisville, KY
KPMG is currently seeking a Manager, Third Party Risk to join our Enterprise Security Services organization.
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Frankfort, KY
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Frankfort, KY
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
Staff Technology Program Manager
CDK Global, LLC
Austin, TX
We are seeking an experienced Staff Technical Program Manager to lead strategic, cross-functional technology initiatives supporting CDK's Vehicle Inventory Suite and SimplePay platform.…
Added 2 hours ago
NL
Medical Assistant - Manhattan, FINK, **Outpatient Pediatrics**
NYU Langone Health
New York, NY
- $63,340.15 USD / year
…schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of…
Added 2 hours ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
…communicate credibly with engineers, government stakeholders, and program leadership. The successful candidate will understand enterprise networking and cybersecurity well enough to ask the…
Added 2 hours ago
Project - Senior HR Generalist - Active TS/SCI w/ Polygraph Required- McLean, VA
Deloitte
Rosslyn, VA
…reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world,…
Added 2 hours ago
Special Access Program (SAP) Area Security Manager
Leidos
Hampton, VA
Are you ready to take your career to new heights? The Leidos Defense Sector is seeking a dynamic Special Access Program (SAP) Security Manager with active TS/SCI access at Joint Base…
Added 2 hours ago
Senior Contracts Manager
CACI International
Sterling, VA
…advanced electronic warfare, space, digital solutions, and enterprise IT capabilities that give our customers decision advantage. CACI has more than 27,000 employees worldwide and reported…
Added 2 hours ago
Contracts Manager
CACI International
Sterling, VA
…advanced electronic warfare, space, digital solutions, and enterprise IT capabilities that give our customers decision advantage. CACI has more than 27,000 employees worldwide and reported…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Annapolis, MD, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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Jobs in the United States

Summer 2027 Corporate Intern: Global Audit

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