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Added 3 mins ago
Strategic Performance Manager - Plant Engineering
Amentum
Richland, WA
The Plant Engineering organization provides engineering oversight, program support, and qualified staff to support the Hanford Tank Waste Treatment and Immobilization Plant (WTP) mission.…
Added 3 mins ago
AA
Intern - BI Analyst (Summer 2027)
Alaska Airlines
Renton, WA
- $30 USD / hour
Under the direction of the manager and team leads, focuses on analytical experiments and models that blend data sources for creative insights into business problems and to align performance…
Added 3 mins ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
…number. That assumption now constrains some of the largest strategic bets Amazon is making: a global inventory pool that lets sellers stock once and sell everywhere, multi-box fulfillment…
Added 3 mins ago
Program Manager II, Pickup and Return Points (PARP)
Amazon
Bellevue, WA
…service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners.…
Added 3 mins ago
Strategic Operations Program Manager, Amazon Leo, Satellite Vehicle Engineering
Amazon
Redmond, WA
We are seeking a Strategic Operations Program Manager (PM) to join the Satellite Vehicle Engineering (SVE) team. In this role, you will support the lead SVE Strategic Ops PM and broader…
Added 4 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Olympia, WA
- $97,800 to $209,500 USD / year
…development and in-depth product knowledge to advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of…
Added 4 mins ago
O
Sourcing Manager 4-Optical Transceivers-Supply Chain Operations
Oracle
Seattle, WA
- $102,300 to $209,500 USD / year
Growth opportunities include Sourcing Manager owner for Sourcing Categories/Suppliers and Project Management leadership opportunities.
Added 4 mins ago
Senior Risk Manager - Inventory Trust, Inventory Evaluation
Amazon
Seattle, WA
Communicate program status, risks, and strategic recommendations to senior leadership through crisp written narratives and business reviews
Added 4 mins ago
Manager, Conversation Design, Amazon Customer Service
Amazon
Seattle, WA
Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer…
Added 14 mins ago
Manager, Customer Success, Public Sector
Corelight
United States
…government environments. The role combines people leadership, strategic customer engagement, and operational execution. You'll partner with federal Sales, Technical Account Management,…
Added 20 mins ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
…role will work closely with the Information System Security Manager (ISSM) to ensure systems meet all DoD and Air Force cybersecurity requirements, align with the Risk Management Framework…
Added 23 mins ago
T
Procurement Training & Contract Management Advisor
TEKsystems
Rosemead, CA
- $60 to $80 USD / hour
10+ years of experience in procurement, strategic sourcing, contract management, supply chain, or related functions.
Added 23 mins ago
T
Senior IT & Business Project Manager
TEKsystems
Fairfield, CA
- $80 USD / hour
We are hiring for a Senior IT & Business Project Manager to lead a high-impact healthcare interoperability initiative driven by new regulatory requirements from the California Department of…
Added 24 mins ago
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People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
HR support: answering employee and manager questions about HR policies and processes
Added 24 mins ago
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Technical Product Manager
TEKsystems
Torrance, CA
- $68.02 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added 24 mins ago
AC
Supply Chain Planner
Aston Carter
Torrance, CA
- $35 to $45 USD / hour
Two (2) or more years of related experience in roles such as Material Planner, Production Planner, Buyer, Program Manager, Operations Lead, or similar supply chain functions.
Added 24 mins ago
T
Data Program Manager
TEKsystems
Cupertino, CA
- $65 to $75 USD / hour
We are looking for an experienced Data Program Manager to lead a strategic initiatives across eCommerce, Issuer Products and Engineering Analytics. As a Data Program Manager, you will…
Added 24 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Sacramento, CA
- $97,800 to $209,500 USD / year
…development and in-depth product knowledge to advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of…
Added 27 mins ago
Project Manager - 2000915
Catholic Charities, Archdiocese of New York
NY · New York, NY
Under the direction of the Division Director, the Project Manager: Alianza Program Initiatives will directly support the operations and administration of Alianza's portfolio of programs in…
Added 35 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Added 35 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA · Arlington, VA
- Produce data-driven narratives for leadership reviews (MBRs, QBRs), translating product performance into business impact and strategic recommendations.
Added 36 mins ago
OS
Sr. Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Senior Program Manager to join the team. The technical expert filling this position will be a trusted advisor and consultant to the government that supports…
Added 36 mins ago
UO
Divisional Affairs Manager
University of Colorado Denver
Boulder, CO
- $65,000 to $80,000 USD / year
The College of Arts and Sciences at CU Boulder invites applications for the Divisional Affairs Manager position! This role for the Division of Social Sciences reports to the Senior…
Added 36 mins ago
UO
Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
…regularly with stakeholders at the college, department, and program levels to execute campaigns and report on results. Regular collaboration with the university's Office of Strategic…
Added 36 mins ago
UO
Strategic Communications Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $92,000 USD / year
The Strategic Communications Manager will lead earned media strategy and public relations campaigns for the College of Engineering & Applied Science (CEAS) at the University of Colorado…

Rocket Software

Senior Customer Success Manager - Mobius

Nashville, TN, United States

$83,000 to $112,050 USD / year

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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