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Added 24 mins ago
AU
Project Manager
ABM US
Los Angeles, CA
- $100,000 USD / year
Join ABM as an Onsite Project Manager specializing in janitorial operations within our dynamic Sports & Entertainment vertical. This leadership position combines operational excellence with…
Added 29 mins ago
Manager, Project Management - Community Engagement
Quality Technology Services, LLC
United States
· Partner with executive sponsors and senior leaders to define program goals, scope, timelines, and funding.
Added 1 hour ago
Senior Project Controls Manager - Aviation
STV Incorporated
San Francisco, CA
STV is seeking a Senior Project Controls Manager to join our growing Project Controls team in multiple client office locations across the United States. This leadership role will support…
Added 1 hour ago
Graduate Development Program, Associate Product Manager, US Electric IT
natgridProd
Syracuse, NY · Waltham, MA
Are you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you’ll support the STREAMS program, a strategic transformation…
Added 1 hour ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
…technology projects. We’re looking for someone with strong technical fundamentals, curiosity, attention to detail, and a practical approach to…
Added 1 hour ago
Graduate Development Program, Associate Project Manager, Workplan Capital Project Delivery
natgridProd
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…decisions, track project progress, and help ensure critical infrastructure projects are ready to move from planning to…
Added 1 hour ago
BS
Infrastructure and Operations Principal Architect, ITD
Brookhaven Science Associates, LLC
Upton, NY
- $126,000 to $222,500 USD / year
Brookhaven National Laboratory is seeking a multidisciplinary technical leader to serve as the Infrastructure and Operations (I&O) Principal Architect within the Information Technology…
Added 2 hours ago
Senior Product Manager, Data Platform
Curinos Inc
New York, NY
We are seeking a Senior Product Manager to lead the Data Platform pod and own the vision, roadmap and outcomes for the full Curinos Lakehouse on Databricks. The scope runs from ingestion…
Added 2 hours ago
Senior Project Manager - MEP Large Commercial Construction Projects
ENFRA LLC
Orlando, FL
The Senior Project Manager will oversee all aspects of the project and is responsible for managing the project costs, field labor, and subcontractors, while also ensuring a safe on-time…
Added 4 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 4 hours ago
Data Analytics and AI Integrator
Credence
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Credence has an upcoming need for a Data Analytics and AI Integrator serves as the senior contractor authority for data analytics, automation, artificial intelligence, and machine learning…
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Program Manager CROWS - 7.32
Credence
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Credence has an immediate need for a Program Manager at the senior level who will be primarily responsible for supporting the Cyber Resiliency Office for Weapon Systems (CROWS) at Wright…
Added 4 hours ago
Program Manager CROWS - 7.36
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Program Manager at the senior level who will be primarily responsible for supporting the Cyber Resiliency Office for Weapon Systems (CROWS) at Wright…
Added 4 hours ago
Senior Project Manager
Crawford Architects, LLC
San Antonio, TX
The Senior Project Manager serves as the municipality’s lead advisor for complex, developer-led capital projects that advance public objectives. The role oversees planning, procurement,…
Added 4 hours ago
Program Manager, Transformation Office
AVEVA Solutions
Philadelphia, PA
The Program Manager will lead strategic transformation programs within AVEVA's Transformation Office, driving initiatives that improve business performance across people, process, and…
Added 6 hours ago
C|
Sr. Technical Product Manager
Connexity | Skimlinks, a Taboola company
Remote, United States
- $175,000 to $200,000 USD / year
The Role: We're looking for a Senior Technical Product Manager to own two of the highest-leverage areas in our publisher business: the products our enterprise publishers rely on every day,…
Added 6 hours ago
LN
Senior Project Manager
Luster National
Sacramento, CA
- $140,000 to $200,000 USD / year
We’re seeking Senior Project Managers to support large, complex heavy civil infrastructure programs, including highways, roads, bridges and transit (bus and rail), delivered through both…
Added 7 hours ago
SI
Senior Project Manager - Federal
STV, Inc.
Louisville, KY
- $7.25 USD / hour
STV is seeking an experienced Federal Design-Build Project Manager (PE/RA Required) to support our growing Federal Buildings practice. The ideal candidate is a licensed Professional…
Added 8 hours ago
Senior Dashboard Developer
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Ashburn, VA
CACI is seeking a Senior Dashboard Developer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 8 hours ago
Supply Chain Manager, InfraOps Planning & Sourcing
Amazon
Herndon, VA
AWS Infrastructure Services (AIS) Supply Chain manages the end-to-end supply chain for server racks, frontier outposts, networking, and power and cooling equipment across AWS data centers…
Added 11 hours ago
Credit Manager - Energy, Infrastructure and Project Finance
Celtic Bank
Remote, United States
The Credit Manager is responsible for leading the underwriting and portfolio management team with a primary focus on people leadership, asset quality, and credit risk mitigation across the…
Added 11 hours ago
Senior Product Manager - Tech, Fulfilment by Amazon, Selling Partner Services
Amazon
Bellevue, WA
You will work directly with Principal Engineers, Senior Principal Engineers, and VP-level leaders across Amazon's supply chain to define the architecture, run experiments in live…
Added 12 hours ago
Product Manager
HCA Healthcare
Nashville, TN
HCA Healthcare’s Registration Services organization is seeking an Product Manager for a high-paced delivery team composed of technical leads, product engineers, and domain experts. The…
Added 12 hours ago
Attorney
Bonneville Power Administration
Portland, OR
…Advisory: Serve as a trusted legal advisor to agency managers and technical experts. You will analyze complex operational and policy questions, conduct legal investigations, assess risk,…
Added 13 hours ago
Sr. Technical Program Manager
Amazon.com Services LLC
Wilmington, MA · Austin, TX
- Define the KPIs and SLAs for the platforms the team runs, and report program and service health to senior leadership.

Rocket Software

Senior Customer Success Manager - Mobius

Nashville, TN, United States

$83,000 to $112,050 USD / year

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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