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Added 2 mins ago
CO
Mgr, AE Customer Account - Austin Energy
City of Austin
United States
- $110,100 to $140,900 USD / year
The RMC Customer Account Manager for Field Services will be accountable for operational performance, safety culture, resource forecasting and workforce management, process improvement, and…
Added 3 mins ago
MS
Clinical Nurse (FLEX)- Emergency Room - Mount Sinai Hospital - Full-Time Nights; EOW
Mount Sinai Health Systems
New York, NY
- Full-time
Implements process improvement strategies based on institutional, evidence-based ensure and procedures.
Added 4 mins ago
L
Full Time - Scheduling Staffing Admin - Day
Lowes
Westminster, MD
- $17 to $19.05 USD / hour
- Full-time
…Lowe’s policies and procedures. This role also assists the Store Manager and Assistant Store Manager in reviewing, scheduling and processing prospective candidates through the talent…
Added 5 mins ago
Rooms Operations Manager
Marriott
NEW YORK, NY
…achievement and to determine areas needing cost reduction and program…
Added 8 mins ago
Service Management - Analyst, Global Public Sector, Early Talent
Salesforce, Inc.
IN
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business…
Added 8 mins ago
Global GTM Delivery Leader
USA-Medtronic MiniMed, Inc 1017
Virtual, GA
Promote a culture of accountability, transparency, execution excellence, and continuous improvement.
Added 8 mins ago
Vice President, Total Rewards
Travere
Remote, United States
…market data, analytics, technology and AI to improve decisions, program effectiveness and the employee…
Added 11 mins ago
Manager, Compliance Business Partner
Olympus Corporation of the Americas
Center Valley, PA
Serves as Compliance Program Manager, managing key projects and initiatives prioritized by the Sr. Director at the direction of the CCO, Americas including Compliance awareness campaigns,…
Added 11 mins ago
G
Warehouse Associate I
GAF
New Columbia, PA
- $27.03 USD / hour
Uses process improvement tools to drive continuous improvement of the plant and business processes
Added 11 mins ago
Production Planning Manager - Ship Shafting
Ellwood National Forge
Irvine, PA
Added 11 mins ago
GL
Regulatory Affairs Manager, CMC mRNA Vx Development Products
GlaxoSmithKline LLC
Upper Providence, PA
- $113,850 to $189,750 USD / year
…more about GSK and R&D: Our approach to R&D Regulatory Affairs Manager, CMC mRNA Vx Development Products As a Regulatory Affairs Manager in Chemistry, Manufacturing, and Controls (CMC) for…
Added 12 mins ago
Quality Assurance Senior Project Manager
Quality Technology Services, LLC
Berwick, PA
The Quality Assurance Senior Project Manager is primarily responsible for leading the development and implementation of project specific quality programs in alignment with the QTS Quality…
Added 12 mins ago
Supervisor Patient Transporter
Geisinger
Bloomsburg, PA
Recommends process improvements to leadership, actively works with staff to implement improvements and monitors’ progress. Empowers employees to bring forward their process improvement…
Added 12 mins ago
Human Resources Generalist
CDR Maguire
Warrendale, PA
…area leadership. This role will also facilitate the hiring process and ensure a seamless onboarding experience for new hires. Additionally, the HR Generalist will offer broad support to the…
Added 12 mins ago
Assistant Nurse Manager - Emergency Department
WellSpan Health
Gettysburg, PA
In the absence of the Nurse Manager (NM), the Assistant Nurse Manager (ANM) assumes roles and responsibilities of the NM or applicable “one up” position.
Added 13 mins ago
Manager, Engagement.ai for Medical
J&J Family of Companies
Horsham, PA
We are searching for the best talent for Manager, Engagement.ai for Medical to be in Horsham, PA .
Added 13 mins ago
Associate Director, Field Reimbursement Strategy and Execution - Oncology (Horsham, PA/Titusville, NJ) - Johnson & Johnson HCS, Inc
J&J Family of Companies
Horsham, PA
…strategy, operating model, and execution of the Field Reimbursement Manager organization across the full Oncology…
Added 13 mins ago
Associate Director Business Engagement
J&J Family of Companies
Horsham, PA
…for purpose’ mindset. This position also drives continuous improvement of the ERC (JJIA) audit program, including setting the ERC (JJIA) auditor…
Added 13 mins ago
Clinician, OR
UPMC
Monroeville, PA
Serves as a leader in clinical nursing practice, identifying patient and staff focused opportunities for improvement and leading the change process. Identifies, educates, and supports the…
Added 13 mins ago
Quality Manager I/II, Global Manufacturing & Quality Management System - 10132
MSA Safety Inc.
Cranberry Township, PA
…effective quality processes and tools (PFMEA, Control Plans, Process Capability, 8D Root Cause investigations, etc.) 3. Promote and continuously improve the MSA Quality Management System…
Added 13 mins ago
Global Continuous Improvement Manager - 10001
MSA Safety Inc.
Cranberry Township, PA
…purpose of this role is to lead the implementation of continuous improvement and design assurance strategies/initiatives that will be developed by the R&D Global Leadership team with the…
Added 14 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Harrisburg, PA
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 14 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Harrisburg, PA
Assist clients and team members with ad hoc requests including research, process improvement, and a variety of fast-moving special projects.
Added 14 mins ago
Integrations Program Manager
Meta
Harrisburg, PA
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 14 mins ago
KS
Environmental Health and Safety Coordinator
Kelly Services
Pittsburgh, PA
- $83,000 USD / year
…fostering a safe, sustainable workplace. Reporting to the Quality Manager, you’ll collaborate across departments to ensure regulatory compliance, reduce environmental impacts, and embed a…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Nashville, TN, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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