Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
AU
Director Project Controls, Data Centers
AtkinsRealis USA Inc.
United States
- $200,000 to $250,000 USD / year
…environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the…
Added 22 mins ago
Patient Scheduler - ORTHO SWIFT
Providence St. Joseph Health
Richland, WA
Under the general direction of the Practice Manager/Administrator and/or the Provider, schedules follow-up visits, diagnostic testing and procedures, hospital procedures and hospital…
Added 22 mins ago
Coder - KC CODING
Providence St. Joseph Health
Richland, WA
Under the general supervision of the Kadlec Clinic Billing Manager, analyzes, codes, and compiles medical records to document patient condition and treatment in Family Practice, Specialty…
Added 22 mins ago
RN Care Manager - Clinical Resource Management
Providence St. Joseph Health
Richland, WA
RN Care Manager - Kadlec Regional Medical Center - Richland, WA
Added 28 mins ago
QT
Program Manager
Quantum Technology Group
NC
- $121,000 to $125,000 USD / year
Quantum Technology Group, LLC (QTG) is seeking a highly motivated and skilled Program Manager to support the U.S. Department of Veterans Affairs (VA) Enterprise Load Balancing Solution.
Added 30 mins ago
CL
Property Manager-Scattered Site
CYM Living LLC
Chicago, IL
- $44,000 to $55,000 USD / year
CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, Indianapolis, IN and just outside of New York City. Our mission is…
Added 30 mins ago
In-House Mason/Tuckpointer
CYM Living LLC
Chicago, IL
CYM Living LLC - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide…
Added 30 mins ago
Assistant Property Manager
CYM Living LLC
Indianapolis, IN
CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, Indianapolis, IN and just outside of New York City. Our mission is…
Added 30 mins ago
Maintenance Supervisor
CYM Living LLC
Bridgeton, MO
CYM Living – Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL,, and just outside of New York City. Our mission is to provide our…
Added 30 mins ago
Floating Office Manager
CYM Living LLC
Chicago, IL
CYM Living - Where caring meets innovation. We are a national real estate firm with corporate headquarters in Chicago, IL, and just outside of New York City. Our mission is to provide our…
Added 30 mins ago
Senior Project Manager - MEP Large Commercial Construction Projects
ENFRA LLC
Orlando, FL
…that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of…
Added 53 mins ago
MG
LPN Collaborative Care Model (CoCM) Behavioral Health Care Manager
MedElite Group, LLC.
Hollywood, FL
- $64,000 to $70,000 USD / year
Infinite Medical P.C. is seeking a dedicated Licensed Practical Nurse (LPN) to serve as a Behavioral Health Care Manager within our Collaborative Care Model (CoCM) program.
Added 1 hour ago
Enterprise Operations Manager
SAIC
Washington, DC
SAIC is actively looking for an Enterprise Operations Manager to join our team supporting DOT. The End User Operations Manager is responsible for leading and optimizing the end user support…
Added 1 hour ago
Resort Maintenance Manager
Sun Communities Operating Limited Partnership
Sussex, NJ
…ensuring to adhere to budget guidelines. Meets with RV Resort Manager daily to report on the status of all scheduled maintenance work. Notifies their manager of unsightly or hazardous…
Added 1 hour ago
AT
B2B Paid Media & Performance Associate
Auto Truck Group LLC
Mount Laurel, NJ
- $72,950 to $103,955 USD / year
Build, launch, manage, and optimize campaigns across Google Ads, LinkedIn Campaign Manager, Display, Video, Programmatic, CTV/OTT, and emerging digital advertising platforms.
Added 1 hour ago
Instructor I (Physical Therapist)
University of South Florida
Tampa, FL
Schedule may include evening or Saturday clinical hours based on program needs.
Added 2 hours ago
C
Program Manager B-52 (WBD) - (Part-Time) - 01.3.11
Credence
Tinker Air Force Base, OK
- Part-time
Credence has an immediate need for a part-time Program Manager B-52 (WBD) at the senior level who will be primarily responsible for supporting the B-52 Stratofortress Division (AFLCMC WBD)…
Added 2 hours ago
Data Analytics and AI Integrator
Credence
Washington, DC
Lead and integrate contractor Data and AI execution across SAF/CNZ, SAF/CNB, SAF/CNS, and program-management activities, coordinating priorities with the applicable division leads and the…
Added 2 hours ago
Program Manager - Program Integration WAX 01.4.04
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate opening for a Program Manager- Program Integration at the senior level supporting AFLCMC/WAX at Wright Patterson AFB, OH.
Added 2 hours ago
C
Salesforce MuleSoft Architect
Credence
Tysons, VA
- $175,000 to $220,000 USD / year
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and…
Added 2 hours ago
Administrative Support - Logistics Data Management HQ AFMC/A4FD 1200.0
Credence
Wright-Patterson Air Force Base, OH
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and…
Added 2 hours ago
Senior Program Manager - DCGS
Credence
Robins Air Force Base, GA
Credence has an immediate need for a Senior Program Manager at Robins AFB, GA supporting the Multi-INT program on upgrading and deployment of carious communications, datalink, and…
Added 2 hours ago
FMS Program Manager, Senior F-16 WAM (Secret) - 205
Credence
WPAFB, OH
Credence has an immediate need for a FMS Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…
Added 2 hours ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Credence has an upcoming need for a Senior Program Manager who will be primarily responsible for supporting the Air Force Life Cycle Management Center WAM (AFLCMC/WAM) directorate, F-16…
Added 2 hours ago
Systems Engineer B-2 (WBZ) 01.6.07
Credence
Tinker Air Force Base, OK
…entrance/exit criteria, and technical recommendations to the program manager, lead engineer and chief…

Rocket Software

Senior Customer Success Manager - Mobius

Nashville, TN, United States

$83,000 to $112,050 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Apply About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

Report this job