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Added 1 min ago
Archer IRM Developer / Administrator
Cognizant
Springfield, IL
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 1 min ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Springfield, IL
Work closely with Development, Business, and Platform teams and being the point for products and underlying infrastructure of the products running in AWS Cloud
Added 1 min ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Chicago, IL
The Enterprise Change and Training Design Lead is responsible for the learning and change infrastructure that ensures the organization is ready, willing, and able to adopt the new ways of…
Added 1 min ago
IT Application Development Mgr
United Airlines
Chicago, IL
As the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of United's growth strategy. This technology…
Added 1 min ago
Manager, Strategic Finance
Triumvirate Environmental
Somerville, MA
…environmental services company executing a structured FP&A buildout program centered on proactive analytics, PE-grade reporting, and data infrastructure. The Manager, Strategic Finance is a…
Added 2 mins ago
Network Development Manager
Meta
Springfield, IL
…networks. We partner with telecommunications providers and infrastructure vendors to design, source, and deploy critical network capacity that powers Meta's family of applications and AI…
Added 2 mins ago
Construction Manager - Transportation
Whitman, Requardt & Associates, LLP
Raleigh, NC
…1,000 professionals - help us design and build the multi-modal infrastructure that improves the…
Added 6 mins ago
Digital Engineering Integration Engineer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Remote, United States
…governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during…
Added 8 mins ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO
Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of…
Added 8 mins ago
Partner & Revenue Operations Manager
Eon
NY
Build partner pipeline and performance reporting: partner-sourced pipeline, win rates, deal velocity, and ROI by partner and by program
Added 21 mins ago
Systems & Infrastructure Specialist
State Bureau of Investigation
Wake County, NC
Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability…
Added 22 mins ago
Information Security Administrator
CHARLESTON SOUTHERN UNIVERSITY
NORTH CHARLESTON, SC
…technologies, processes, and operations. Reporting to the Network Infrastructure Manager, this position works collaboratively with network, systems, applications, and other Information…
Added 23 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 26 mins ago
IR
Utility Construction Supervisor
Irvine Ranch Water District
Irvine, CA
- $61.81 to $84.58 USD / hour
…leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established…
Added 31 mins ago
OS
Systems Engineer, SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…may be assigned the roles of Product Owner and Product Line Manager for an Agile Release Team (ART) and/or System Delivery Team within the program…
Added 31 mins ago
VI
Technical Program Manager, Spend
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…will oversee complex cross-functional programs spanning cloud infrastructure, enterprise architecture, data engineering, AI/ML, and corporate technology, ensuring successful delivery…
Added 32 mins ago
Chief Compliance Officer
Bonneville Power Administration
Portland, OR
Added 32 mins ago
Meteorologist
Bonneville Power Administration
Portland, OR
…long-range predictions for renewable energy. Protect People and Infrastructure: Serve as a vital source of information by issuing timely, severe weather warnings that ensure the safety of…
Added 36 mins ago
HR Benefits Administrator
Celestica International LP
Remote Employee US, TX
Provides administrative support to the Global Rewards Center of Excellence (COE) leadership team for the US Benefits Program.
Added 46 mins ago
Project Manager
Catskill Watershed Corporation
Arkville, NY
Added 47 mins ago
Senior Manager, Data Architect
Danone North America PBC
WHITE PLAINS, NY
Senior Manager, Data ArchitectJob LocationsUS-CO-Louisville | US-NY-White PlainsID2026-27129Number of People to Hire1Job FamilySupply ChainLevel of ExperienceExperienced ProfessionalsShort…
Added 47 mins ago
C
Sr Engineering Ops Manager
CBRE
New York City, NY
- $155,000 to $160,000 USD / year
…experience. The minimum salary for the Sr. Engineering Operations Manager position is $155,000 annually and the maximum salary for the Sr. Engineering Ops Manager position is $160,000…
Added 48 mins ago
Senior Automation Manager
S&P Global
New York, NY
Manage and optimize data ingestion pipelines and methodology databases, ensuring robust data infrastructure that supports strategic decision-making
Added 48 mins ago
Manager, Tech Risk & Analysis
Capital One
New York, NY
As a Manager on the Process Risk Optimization (PRO) Team, you will be responsible for working with business partners to proactively identify and lead risk mitigation solutions for Capital…
Added 49 mins ago
AE
Senior Manager - Agentic Commerce Partner Integrations
American Express
New York, NY
- $123,000 to $215,250 USD / year
We are seeking a Senior Product Manager to lead partner integrations for Agentic Commerce at American Express. Working closely with AI platforms, payment service providers, wallet…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Nashville, TN, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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