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Added 5 mins ago
Storage as a Service Senior Program Manager
HPE
Andover, MA
Leads program team responsible for defining, building, and bringing to market HPE’s strategic Storage as a Service offering. Orchestrates a cross functional core team consisting of product…
Added 6 mins ago
BT
Engagement and Education Manager
Booker T Washington Community Service Center
San Francisco, CA
- $85,000 to $95,000 USD / year
The Engagement and Education Program Manager will also ensure BTWCSC’s food justice vision is operationalized across its major program areas. This manager role requires a seasoned food and…
Added 16 mins ago
IU
Manager, Business Intelligence & Revenue Analytics
InfoTrack US
Remote, United States
- $120,000 to $160,000 USD / year
The Manager, Business Intelligence & Revenue Analytics sits at the intersection of data, commercial insight, and people leadership. The Manager works closely with the Director to shape and…
Added 16 mins ago
Sr. Manager, Workforce Planning Transformation
Visa U.S.A. Inc.
Austin, TX · NY
Visa is seeking a Senior Manager, Workforce Planning Delivery to lead the execution and delivery of our enterprise-wide Strategic Workforce Planning (SWP) transformation program. This role…
Added 16 mins ago
Parts and Warranty Strategy Manager
INEOS Automotive
Montvale, NJ
Working closely with the wider Americas team and alongside the global aftersales team, the Parts and Warranty Strategy Manager owns the strategic direction of parts, accessories and…
Added 16 mins ago
Retail Marketing Manager
INEOS Automotive
Montvale, NJ
The Retail Marketing Manager is a vital role within the INEOS Automotive Global marketing team. The primary focus of this position is to collaborate with INEOS retailers, the Global…
Added 21 mins ago
GS
Assistant Store Manager - Shakopee
Goodwill-Easter Seals of Minnesota
Shakopee, MN
- $55,158 to $77,431 USD / year
The Assistant Store Manager is responsible for maximizing donations to ensure sales and revenues are met by providing leadership and guidance to create a store
Added 21 mins ago
ES
Supplier-1st Shift
E.A. Sween Company
Eden Prairie, MN
- $11.41 USD / hour
…and professionally managed organization with a commitment to strategic growth. We continue to be successful because of talented people, just like you, who choose to join our family and call…
Added 21 mins ago
BM
Senior Clinical Marketing Manager - Bracco Medical Technologies
Bracco Medical Technologies
Eden Prairie, MN
- $11.41 USD / hour
The Senior Clinical Marketing Manager provides strategic clinical marketing leadership for the ACIST angiography portfolio, including ACIST Pro, CVi, and CVi+. The role develops clinical…
Added 21 mins ago
DC
Key Account Manager II
Donaldson Company, Inc.
Bloomington, MN
- $11.41 USD / hour
Donaldson's Key Account Manager II plays a critical role in providing substantial value for both Donaldson and its long-standing customers. Working with top OEMs in the mobile equipment…
Added 21 mins ago
RH
Pharmacy Infusion Operations Manager
Regions Hospital
Saint Paul, MN
- $73.92 to $110.88 USD / hour
Regions is hiring a Pharmacy Infusion Operations Manager. The Manager, Pharmacy Infusion Operations provides strategic and operational leadership for pharmacy services supporting Regions…
Added 21 mins ago
RH
Supervisor, Administrative Nursing Flex
Regions Hospital
Saint Paul, MN
- $51.85 to $77.77 USD / hour
Participate in the improvement of operational and strategic planning for work related to improving care without delay.
Added 21 mins ago
RH
Supervisor, Administrative Nursing Flex
Regions Hospital
Saint Paul, MN
- $51.85 to $77.77 USD / hour
Participate in the improvement of operational and strategic planning for work related to improving care without delay.
Added 21 mins ago
Senior Brand Manager - Minneapolis, MN
General Mills, Inc.
Minneapolis, MN
…Buffalo, Cinnamon Toast Crunch, Annie's and more. As a Brand Manager, you'll be a full-spectrum business leader, driving strategy, stewarding brands, and leading cross-functional teams to…
Added 21 mins ago
Brand Manager - Minneapolis, MN
General Mills, Inc.
Minneapolis, MN
…Buffalo, Cinnamon Toast Crunch, Annie's and more. As a Brand Manager, you'll be a full-spectrum business leader, driving strategy, stewarding brands, and leading cross-functional teams to…
Added 21 mins ago
C
Medical Affairs Program Manager
Coloplast
Minneapolis, MN
- $11.41 USD / hour
Support Investigator Initiated Study Program (IISP) as assigned
Added 21 mins ago
Information Security Assurance Services Manager
Insight Global
Minneapolis, MN
This role combines strategic program leadership, people leadership, and hands-on subject matter expertise. The Manager will lead and develop a team of information security assurance…
Added 21 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Saint Paul, MN
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 26 mins ago
SI
Senior Manager, Forecasting & Strategy
Salesforce, Inc.
IL · MA · WA · TX · NC · IN
- $143,400 to $216,900 USD / year
Salesforce is seeking a strategic, data-driven Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. This role will…
Added 26 mins ago
Program Manager (Navigation Center)
Shepherds House Ministries
Bend, OR
We are seeking a passionate and mission-driven Program Manager to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.
Added 27 mins ago
Senior Program Manager – New Product Introduction (NPI)
Advanced Micro Devices, Inc
San Jose, CA
A Senior Program Manager in NPI Program Management team plays an integral role of planning, steering and delivering the timely rollout of our latest products linked to AMD as well as our…
Added 39 mins ago
Senior Project Manager - Signage & EGD
Impec Group
Pleasant Hill, CA
The GNU Group is aggressively looking for an experienced Senior Project Manager - Signage & EGD to lead the planning and execution for environmental branding, architectural signage and…
Added 42 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Dover, DE
- $120 to $135 USD / hour
…alignment for priority job roles, partners with the Product Manager to assess effort and value, and shapes a pragmatic execution plan that links learning outcomes to measurable business…
Added 45 mins ago
T
Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Las Vegas, NV
- $55 to $75 USD / hour
Project Manager/Site Acqusition - Wireless Infrastructure Deployment
Added 45 mins ago
T
Engagement Manager (Remote-Data Center Exp.)
TEKsystems
Richardson, TX
- $80,000 to $120,000 USD / year
…through our TGS Talent Acquisition Team requires:The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services (TGS) organization, responsible for…

Closed listing

Rocket Software

Senior Customer Success Manager - Mobius

Montpelier, VT, United States

$83,000 to $112,050 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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