Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 10 mins ago
Staff Software Engineer - IAM
General Motors
Phoenix, AZ
Bachelor’s degree or higher in Computer Science, Software Engineering, Cybersecurity, or a related technical field (or equivalent practical experience).
Added 10 mins ago
Regulatory Readiness Program Manager
Meta
Phoenix, AZ
Regulatory Readiness Program Manager Responsibilities:
Added 22 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 22 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 23 mins ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…decision-making. Working closely with engineering, product, cybersecurity, data, and business teams, you will translate strategic objectives into practical technical roadmaps. This is a…
Added 1 hour ago
M
Senior Product Marketing Manager, Security
Microsoft
WA · NY · CA · GA · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · New York · Mountain View · Atlanta
- $106,400 to $222,600 USD / year
Chief Information Security Officers (CISOs) play a key role in cybersecurity strategy and decision-making. They navigate evolving cybersecurity threats, Artificial Intelligence (AI)…
Added 1 hour ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
Phaidra was founded in 2019 by former Google, DeepMind, and Trane engineers. Our team brings deep experience in AI, cybersecurity, mission-critical cooling, data centers, and industrial…
Added 1 hour ago
Senior Manager, Cybersecurity Operations
QXO
Charlotte, NC
As a Senior Manager, Cybersecurity Operations at QXO, you'll be a key member of the Cybersecurity Team, providing operational leadership and direction for the company's detect and respond…
Added 1 hour ago
CG
Manufacturing Equipment Technology Program Manager
Chromalloy Gas Turbine LLC
Carson City, NV
- $114,337.92 to $150,068.52 USD / year
Added 1 hour ago
T
Business Technology Account Manager
TEKsystems
Lewisville, TX
- $52 to $70 USD / hour
…model based in another state. The Business Technology Account Manager is the dedicated on site representative who bridges the gap between the Texas based business leadership team and the…
Added 1 hour ago
IL
Principal Engineer, SCADA Engineering- R10878
Invenergy LLC
Corinth, MS
- $155,000 to $182,500 USD / year
…drawings, including communications architecture, point mapping, cybersecurity alignment, and commissioning procedures. Provide escalation level troubleshooting for complex integration…
Added 1 hour ago
Solutions Manager
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Williamsville, NY
…teams operate using tools and automation? If so, the Specialist Manager role supporting the Third Party Risk Management (TPRM) Program might be for…
Added 1 hour ago
Audit and Assurance - Information Technology Auditor - Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Dallas, TX · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Grand Rapids, MI · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Jacksonville, FL · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · Pittsburgh, PA · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
…financial reporting. As an Information Technology Auditor - Manager, you will lead audit and assurance engagements that assess technology environments, support reporting and regulatory…
Added 1 hour ago
VTC/AV ENGINEER
QBE LLC (Federal)
Fort Jackson, SC
…and independent judgment on matters of significance to the program and its…
Added 1 hour ago
Cyber Data Protection/PKI Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Denver, CO · Detroit, MI · Gilbert, AZ · Hartford, CT · Hermitage, TN · Houston, TX · Indianapolis, IN · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · San Antonio, TX · San Francisco, CA · Seattle, WA · Stamford, CT
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the…
Added 2 hours ago
Special Projects Manager/Classification 04142 NWD
North Wind Group
PIKETON, OH
Title: Special Projects Manager/Classification
Added 2 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Fairlawn, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 2 hours ago
Senior Manager, Software Engineering
STERIS CORPORATION
Mentor, OH
…developing Operating Room Integration (ORI) software as a Senior Manager, Software Engineering. In this role you will be responsible for leading and driving the software development team…
Added 2 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Cincinnati, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 2 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Cleveland, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 2 hours ago
Google Cloud Platform - SRE Manager
Huntington National Bank
Columbus, OH
Google Cloud Platform (GCP) Site Reliability Engineer (SRE) Manager is responsible for supporting the GCP framework and consumers of the platform. The position reports to the Chief…
Added 2 hours ago
AT
Program Manager
Amida Technology Solutions
Chandler, AZ
- $175,000 to $190,000 USD / year
Amida Technology Solutions is seeking a Program Manager. The successful candidate will be responsible for the overall performance of a government contract. This role will report to the…
Added 2 hours ago
Senior Manager, Social Media
Lucid Motors
Newark, CA
Lucid Motors is seeking a strategic and creative Senior Manager of Social Media to lead the company's global organic social media presence. This role is responsible for shaping how Lucid’s…
Added 2 hours ago
KG
Project Manager Consultant - Cybersecurity Controls
Kalles Group
Seattle, WA
- $175,000 to $195,000 USD / year
As the Project Manager Consultant for a cybersecurity controls prioritization program for our client (a large global philanthropic organization), you’ll be the program’s prioritization…
Added 2 hours ago
KG
Change Manager Consultant - Cybersecurity Controls and Enterprise Program
Kalles Group
Seattle, WA
- $140,000 to $170,000 USD / year
As the Change Management Consultant for cybersecurity controls and an enterprise program for our client (a large global philanthropic organization), you’ll own change management for both…

Rocket Software

Senior Customer Success Manager - Mobius

Montpelier, VT, United States

$83,000 to $112,050 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Apply About employer

More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

Report this job