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W
Operations Manager - Seattle, WA
WM
Seattle, WA
- $80,168.4 to $108,000 USD / year
Successful completion of the WM Operations Manager Trainee program
Added just now
AU
Security Officer Flex Patrol
Allied Universal
Washington, DC
- $20.02 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 min ago
NM
Customer Service Representative - Food Services Call Center, Part-time, Rotating
Northwestern Memorial Healthcare
Woodstock, IL
- $17.25 to $23.29 USD / hour
- Part-time
The Food Services Customer Service Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies…
Added 1 min ago
AU
Security Officer Flex Patrol Coverage Specialist
Allied Universal
Alsip, IL
- $20.34 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 min ago
JH
Deli Manager
Jetro Holdings, Inc
Alsip, IL
- $21.97 to $22.7 USD / hour
The Deli Manager is responsible for overseeing all deli department operations, including food safety, inventory management, merchandising, and team performance. This role ensures compliance…
Added 1 min ago
Business Development Industrial Account Manager - MSC - Remote
Stanley Black and Decker
IL
This position involves approximately 50-60% travel within territory. Local and overnight travel within territory to support distributor / customer needs and growth. Travel for National…
Added 1 min ago
Metallurgical Engineering Manager
Caterpillar, Inc.
Mossville, IL
Caterpillar’s Advanced Materials Technology Department is seeking an experienced Metallurgical Engineering Manager to lead a large, multidisciplinary materials engineering organization…
Added 1 min ago
FT
Float CSR/Teller - South Holland - Full-TIme
Fifth Third Bank, N.A.
South Holland, IL
- Full-time
…any changes. Share all feedback with RAM, Financial Center Manager and Program Manager to ensure consistence through all financial…
Added 1 min ago
Manufacturing Operator-Junction City, IL
Saint-Gobain
Junction City, IL
…pigments throughout the site to maintain production schedules, support customer requirements, and uphold operational excellence. This position reports directly to the Plant Manager. Hours…
Added 1 min ago
Campus Pantry & Sustainability Coordinator
University of Maryland College Park (UMCP)
United States
Reporting to the Dining Services Sustainability Manager, this position supports programs that engage students, faculty, and staff in campus sustainability initiatives, with a focus on the…
Added 1 min ago
VH
Emergency Medical Technician (EMT) - Part Time - Per Diem
Valley Health System
Winchester, VA
- Part-time
The EMT is responsible for providing safe, high-quality, and customer-focused medical transportation up to the basic life support level to and from medical facilities, under the direction…
Added 1 min ago
VH
Emergency Medical Technician (EMT) - Part-Time - Per Diem
Valley Health System
Winchester, VA
- Part-time
The EMT is responsible for providing safe, high-quality, and customer-focused medical transportation up to the basic life support level to and from medical facilities, under the direction…
Added 2 mins ago
WN
Branch Manager I
Woodforest National Bank
Kankakee, IL
- $53,560 to $66,961 USD / year
As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking…
Added 2 mins ago
FT
Personal Banker Associate II - Romeoville - Full-Time
Fifth Third Bank, N.A.
Romeoville, IL
- Full-time
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 2 mins ago
Senior Manager Category Procurement
Caterpillar, Inc.
East Peoria, IL
As the Senior Global Category Manager – Facilities & Process Maintenance Services , you will lead the development and execution of global category strategies supporting Caterpillar's…
Added 2 mins ago
SALES EXECUTIVE II
Accendra Health
WAUKEGAN, IL
…addition, the Sales Executive II will work with the General Manager / Sales Manager to develop and execute specific strategies to achieve sales, customer satisfaction, and profitability…
Added 2 mins ago
HT
Global Training Services Manager
Honeywell Technologies
Rosemont, IL
- $168,000 to $211,000 USD / year
Experience leading growth initiatives within industrial training or technology services sectors, with a strong focus on customer-centric program development
Added 2 mins ago
HT
Program Lead
Honeywell Technologies
Rosemont, IL
- $138,000 to $173,000 USD / year
…our customers and for Honeywell. We are looking for a project manager to support and drive the growth of our UOP Aftermarket Services solutions portfolio. We are looking for a strong leader…
Added 2 mins ago
HT
Program Lead
Honeywell Technologies
Rosemont, IL
- $138,000 to $173,000 USD / year
…our customers and for Honeywell. We are looking for a project manager to support and drive the growth of our UOP Aftermarket Services solutions portfolio. We are looking for a strong leader…
Added 2 mins ago
Secretary (Office Automation)
Internal Revenue Service
Bloomington, IL
Added 2 mins ago
CE
Program Manager II
Chemring Energetic Devices
Downers Grove, IL
- $174,000 USD / year
Added 2 mins ago
CE
Senior Metrologist
Chemring Energetic Devices
Downers Grove, IL
- $138,500 USD / year
Added 2 mins ago
Manager, Logistics (3rd Shift)
Caterpillar, Inc.
Champaign, IL
As a Manager, Logistics (3rd Shift), you will be responsible for leading all warehouse and automation operations during 3rd Shift at the Midwest Logistics Center (MWLC) in Champaign, IL. As…
Added 2 mins ago
Logistics Production Manager
Caterpillar, Inc.
Decatur, IL
As the 1st Shift Logistics Production Manager, you’ll lead and energize logistics operations across kitting, storage, and repackaging areas driving efficiency, ensuring seamless workflows,…
Added 2 mins ago
RFD_Clinical Associate Project Man
PCI Pharma Services
Rockford, IL
Provide continuous support to Project Manager and stay up to date on basic status of client projects owned by the team.

Rocket Software

Senior Customer Success Manager - Mobius

Montpelier, VT, United States

$83,000 to $112,050 USD / year

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Job details

Pay: $83,000 to $112,050 USD / year
Experience: 6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Posting language: English
Posted: Sep 2, 2026

Original job description

United States

Full time

R2026-6681

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee interaction. The Senior CSM serves as a trusted advisor to customers, driving product adoption, business value realization, retention, and growth across a portfolio of strategic accounts.

This role requires a proactive, customer-centric professional who can build strong relationships with stakeholders at all levels, including executives, while collaborating across Sales, Services, Support, Product Management, Engineering, and Marketing. The Senior CSM acts as the voice of the customer within Rocket Software and serves as a mentor to teammates, helping elevate customer success best practices across the organization.

Experience with Rocket Mobius solutions is strongly preferred.

Essential Duties & Responsibilities

Manage a portfolio of strategic customers, serving as their primary advocate and trusted advisor throughout the customer lifecycle.
Develop and execute customer success plans focused on adoption, value realization, retention, and expansion opportunities.
Build and maintain strong relationships with customer executives, sponsors, and key stakeholders.
Drive customer engagement through regular business reviews, success planning sessions, onsite visits, executive meetings, and other value-based interactions.
Monitor customer health, risks, and opportunities using Gainsight and other internal tools.
Lead proactive risk identification and mitigation efforts to improve customer outcomes and retention.
Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and Marketing to address customer needs and ensure timely resolution of issues.
Own customer escalations through resolution and maintain accountability for customer satisfaction.
Advocate for customer requirements and feedback, providing insights that influence product strategy and service improvements.
Maintain accurate customer engagement records, success plans, risks, opportunities, and activities within Gainsight.
Identify opportunities to increase product adoption and support customer growth initiatives.
Analyze customer usage, business objectives, and outcomes to recommend strategies that maximize value.
Support renewal activities by partnering with account teams to promote customer satisfaction and long-term success.
Share best practices and mentor peers on Customer Success processes, customer engagement strategies, and Rocket solutions.
Contribute to continuous improvement initiatives across the Customer Success organization.

Experience & Qualifications

Bachelor's degree or equivalent experience preferred.
6+ years of experience in Customer Success, Account Management, Customer Experience, Professional Services, Technical Account Management, or related customer-facing roles.
Proven ability to manage complex customer relationships and strategic accounts.
Experience leading executive-level business discussions and customer engagements.
Demonstrated success driving customer adoption, retention, and business outcomes.
Strong communication, presentation, relationship-building, and problem-solving skills.
Experience working cross-functionally with Sales, Marketing, Support, Product Management, Engineering, and Services organizations.
Ability to prioritize multiple initiatives and manage competing customer needs.
Strong analytical skills with the ability to interpret customer data and identify actionable recommendations.
Experience using customer success platforms such as Gainsight or similar tools.

Preferred Qualifications

Experience supporting enterprise software customers.
Prior experience with Rocket Software solutions.
Mobius product knowledge and customer engagement experience strongly preferred.
Gainsight experience.
Experience managing customer renewal and retention activities.
Additional language proficiency is a plus.
Experience mentoring or coaching team members.

Information Security

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have responsibility for the security and protection of company information and IT resources over which they have control, in accordance with their role.

Diversity, Inclusion & Equity

At Rocket Software, we are committed to creating an inclusive workplace where every Rocketeer can thrive by bringing their authentic self to work. Being a Rocketeer means being part of a community that values diversity, inclusion, equity, and belonging. We believe our differences strengthen our ability to innovate, collaborate, and deliver outstanding experiences for our customers and colleagues.

Annual salary range for this position is between $83,000.00 - $112,050.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code - it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

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More about this job

Skills

CSM
Sales
Customer service
Process improvement
Customer experience
Customer relations
Communication skills
Relationship building
Problem solving
Analytical skills
Product knowledge
Coaching
Cybersecurity
Leadership
Regulatory compliance
Decision making
Wheel impact load detector
Business processes

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