Jobs in the United States

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Project Manager, Compute Transformation
OpenAI
San Francisco, CA
- $278,000 to $308,000 USD / year
This role is based in San Francisco, CA, with a hybrid work model of 3 days per week in the office
Added 1 min ago
Security Engineer III, Customer Service Security
Amazon.com Services LLC
Seattle, WA
- Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
Added 1 min ago
Security Engineer III, Customer Service Security
Amazon.com Services LLC
Seattle, WA
- Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
Added 1 min ago
Security Engineer II, Customer Service Security
Amazon.com Services LLC
Seattle, WA
Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
Added 1 min ago
Security Engineer II, Customer Service Security
Amazon.com Services LLC
Seattle, WA
- Design and build security controls and engineering solutions that protect customer data and empower secure customer contacts at scale.
Added 1 min ago
System Development Engineer, AFT - Platform Engineering & Services
Amazon.com Services LLC
Bellevue, WA
We are looking for systems development engineers who are excited to work on complex system software and are passionate about solving availability and scalability challenges in innovative…
Added 1 min ago
Software Development Engineer II, AWS DynamoDB
Amazon Development Center U.S., Inc.
Seattle, WA
…design systems that detect, predict, and act on their own. Engineers on this team solve problems where accuracy, scale, and cost all matter at the same time, and their work shapes how…
Added 1 min ago
Software Development Engineer, AI Foundations, Amazon Leo Networking Software
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…on AWS that reason over real satellite, ground, and network data. You will work directly with principal engineers and network operators, and your work will shape how Leo is operated at…
Added 1 min ago
HW Validation Engineer , Amazon Leo Hardware Development
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Hardware Engineer, you will work alongside senior Electrical Engineers supporting the design, debug, validation and optimization of LEO phased array antenna hardware. You will be…
Added 1 min ago
Security Engineer, CS Security
Amazon.com Services LLC
Austin, TX · Seattle, WA
…Security Engineer to help shape how Amazon protects customer data through secure-by-design…
Added 1 min ago
Software Development Engineer II, Robotics Navigation
Amazon.com Services LLC
North Reading, MA
…planning, and safety, and measure how well they work on real robot data. Our robots work in large, busy, and changing spaces, where a robot that loses track of where it is can't do its…
Added 1 min ago
1497 - Superintendent 4 Piping
Black & Veatch Family of Companies
Carrollton, GA
…interpretation of technical requirements. Provides technical data and information, as required, to direct hire workforce, subcontractor supervision or Construction Engineers. Ensures…
Added 1 min ago
Software Development Engineer, ADC2S
Amazon Web Services, Inc.
Seattle, WA · Arlington, VA · Bellevue, WA · Denver, CO · Herndon, VA
…in building and leading teams of highly competent software engineers? Want to make a billion-dollar impact? If so, we have an exciting opportunity for…
Added 1 min ago
Sr. Technical Program Manager, Network Product Development, Interconnects
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
We are looking for a Senior Technical Program Manager to help drive how our products move from forecast to factory to data center. You will be the day-to-day interface between Supply Chain,…
Added 1 min ago
Software Engineer, Cybersecurity Benchmarks
Epoch AI
Remote, United States
Work with researchers, analysts and other engineers to ensure evaluation data and outputs are accurate, insightful, and integrated into our research products and publications
Added 2 mins ago
Solution Architect
Referrals Only
Chicago, IL
Guide delivery teams day to day: set technical standards, unblock engineers, review designs and code, and coach developers, tech leads and architects.
Added 2 mins ago
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Validation Engineer
Actalent
Auburn Hills, MI
- $48 to $53 USD / hour
…environmental test fixtures, working closely with mechanical engineers to obtain approvals and incorporate design…
Added 2 mins ago
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Senior Manufacturing Engineer
Actalent
Delano, MN
- $80,000 to $120,000 USD / year
…Production, Engineering, and Quality departments while mentoring engineers and technicians and successfully managing multiple high-profile…
Added 2 mins ago
Data Analyst, Product Analytics
Current
NY
As a Data Analyst, Product Analytics, you will be at the forefront of understanding how our members use and experience Current's products. You will be embedded with product and business…
Added 2 mins ago
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Regional Service Manager, Healthcare Technology, Southern US
Vision RT Ltd.
Remote, United States
- $125,000 to $150,000 USD / year
…(SGRT). This technology uses advanced 3D cameras to track surface data, providing enhanced guidance across every step of the radiotherapy…
Added 2 mins ago
Senior Staff Geologist
Langan Engineering & Environmental Services
Irvine, CA
Research and compile geologic data for projects;
Added 2 mins ago
On Call Staff Archaeologist
Langan Engineering & Environmental Services
Portland, OR
Conduct archaeological fieldwork including pedestrian surveys, monitoring, testing, and data recovery excavations;
Added 3 mins ago
Consultant, AI Full-Stack Developer
Avanade Inc. Company
United States
…and the broader Microsoft and GitHub ecosystem, automation, data, and modern operating practices to create technical solutions that deliver lasting…
Added 3 mins ago
Manager, AI Full-Stack Developer
Avanade Inc. Company
United States
…and the broader Microsoft and GitHub ecosystem, automation, data, and modern operating practices to create technical solutions that deliver lasting…
Added 4 mins ago
Bridge Inspection District Manager – Midwest Region
WSP
Chicago, IL
Engineer license required (multi-state preferred)

Rocket Software Inc

Technical Support Engineer II

Bentonville, AR, United States

$57,500 to $77,625 USD / year

Apply on rocket.wd5.myworkdayjobs.com About employer

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Job details

Pay: $57,500 to $77,625 USD / year
Experience: Experience Level: 2 - 5 years in a mainframe systems programming or advanced technical support role.
Posting language: English
Posted: Nov 10, 2026

Original job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Technical Support Engineer II delivers advanced technical support to Rocket customers within the z/Security Business Unit, resolving complex issues related to product installation, configuration, and functionality. This role requires strong Tier 3 support experience, including hands on exposure to IBM Guardium Data Security and Multi Factor Authentication solutions. Working with a high degree of autonomy, the engineer independently diagnoses and troubleshoots escalated issues, performs root cause analysis, and drives resolution in partnership with customers and internal Engineering teams. The Technical Support Engineer III serves as a senior technical resource within the team, contributing expertise to complex problem scenarios while operating with limited direction in a collaborative, fast paced environment.

Essential Duties and Responsibilities:

•

Able to assess customer needs and set expectations
Provide moderate application guidance and level II customer support and resolution for assigned product list
Verify accuracy of business impact statements as provided by the customer
Perform problem verification by confirming a customer’s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Use testing tools for troubleshooting
Research moderate to complex cases using knowledgebases, documentation etc.
Gather and analyze information to develop reproducible cases
Prepare, recommend and implement solutions
Mastery of creating case tracking details for use by team members for similar/future problem resolution
Assist other Support Engineers at different levels
Accountable for team and individual results
Participate in internal projects and other work as directed
Self-directed learning to expand expertise of IBM/Rocket Software products
Contributes to training content, as necessary
Act as a point of escalation in the preparation, recommendation, and implementation of solutions for junior technical support team members
Available for some after hours, weekend and holiday work

Required Qualifications:

Experience Level: 2 - 5 years in a mainframe systems programming or advanced technical support role.
Academic Background: A bachelor’s degree in computer science, Engineering, or a related field (or equivalent professional experience).
Advanced English communication for interfacing with global engineering teams and explaining complex root-cause analyses to enterprise clients

•

IBM Security Guardium STAPs for z/OS

Strong understanding of S‑TAP data monitoring mechanisms, including traffic interception via SMF exits, DB2/IMS/CICS interfaces, and UNIX System Services (USS).
Experience analyzing and optimizing the CPU and memory footprint of S‑TAP agents running on high‑volume production LPARs.
Proven ability to configure and maintain integration between z/OS agents and the Guardium Collector appliance, including TLS/SSL certificate management.

•

IBM Z Multi-Factor Authentication (MFA)

Knowledge of integrating multiple authentication factors, including RSA SecurID, RADIUS, PIV/CAC smart cards, and OIDC‑compliant identity providers.
Understanding MFA readiness for z/OS applications such as TSO/E, CICS, and IMS, with the ability to troubleshoot PassTicket and JWT (JSON Web Token)‑related issues.
Hands‑on experience configuring PAGENT, AT‑TLS, and required started tasks to support the MFA services environment.

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Annual salary range for this position is between $57,500.00 - $77,625.00 gross before taxes.

What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply on rocket.wd5.myworkdayjobs.com About employer

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Jobs in the United States