Jobs in the United States

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Added 1 min ago
Senior Category Manager - Procurement
Fairfield
Miami, FL · Washington, DC · Houston, TX · Boston, MA · Charlotte, NC · Chicago, IL · Austin, TX
As Senior Category Manager, you’ll join Fairfield’s growing Procurement function with meaningful ownership over how category management takes shape. You’ll be one of the company’s lead…
Added 4 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte US
Arlington Heights, IL · Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · Miami, FL · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
In this role, you will work closely with a Product Manager to translate business priorities into executable product requirements, coordinate delivery with engineering and data teams, and…
Added 4 mins ago
AI Manager/Lead - Lead Data Engineer II
Deloitte US
Sacramento, CA
Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients’ success. You’ll work alongside talented…
Added 7 mins ago
Brand Experience Manager (Remote - Florida)
Wellcosan GmbH
Remote, United States
Flowell is the next-generation compression therapy brand born from leading European engineering and designed for the U.S. lifestyle. We empower people with chronic swelling, lipedema, or…
Added 11 mins ago
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Land Acquisition Manager - Residential Construction
GPAC
Arlington, TX
- $85,000 to $150,000 USD / year
Residential Construction Land Acquisition Manager
Added 13 mins ago
GenAI Forward Deployed Engineer (client facing) - Financial Services
Continuum Resource Network
Atlanta, GA · New York, NY
…into a management-level engagement role. As AI Transformation Manager, you will lead workstreams within larger AI transformation programs, work directly with client stakeholders, and…
Added 30 mins ago
Director, Technical Program Management
Oracle
United States
…priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees scope and milestones and objectives for technical programs, guiding the…
Added 30 mins ago
Manager Manufacturing, Purification - Nights
Amgen
West Greenwich, RI
The Front-Line Manager will collaborate routinely with Quality Assurance, Quality Control, Engineering, Facilities and Engineering, Maintenance, Process Development, Process Engineering,…
Added 31 mins ago
Shift Lead Supervisor - WordPress Support
Rocket.net
Remote, United States
Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
Added 33 mins ago
Warehouse Manager
Optech Enterprise Solutions
Laredo, TX
The Warehouse Manager is the site manager for the OES Laredo warehouse and has overall responsibility for site operations. The role leads both the production side (assembling, programming,…
Added 35 mins ago
G
Steel Project Manager
GPAC
Lincoln, NE
- $75,000 to $115,000 USD / year
…client is seeking a knowledgeable and proactive Steel Project Manager to oversee projects from contract award through final…
Added 37 mins ago
TK
Project Manager
The K Company, Inc.
Akron, OH
- $60,000 to $100,000 USD / year
The Project Manager has a unique and diverse blend of implementing engineered solutions from start to finish realizing total satisfaction of understanding, organizing, installing and…
Added 43 mins ago
EG
Program Manager
Eliassen Group
Bismarck, ND
- $75 to $80 USD / hour
8-10+ years of Technology Program Management experience, preferably in data engineering projects.
Added 43 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Bismarck, ND
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 45 mins ago
Engineering Supervisor
Flowers Foods
Villa Rica, GA
Assists Maintenance Manager or Maintenance Superintendent in the performance of assigned duties.
Added 49 mins ago
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Plant Manager
GPAC
Kansas City, MO
- $115,000 to $150,000 USD / year
We are seeking an experienced, results-driven Manufacturing Plant Manager to lead daily plant operations, drive continuous improvement, and develop a high-performing manufacturing team.…
Added 52 mins ago
DO
Transportation Engineer III - Senior Structural Engineer
Department of Transportation
Augusta, ME
- $81,577.6 to $115,356.8 USD / year
Serves as primary quality control manager for engineering and detailing work produced as part of team’s portfolio of projects, including consultant work.
Added 52 mins ago
DO
Public Service Manager III - Senior Project Manager
Department of Transportation
Augusta, ME
- $88,504 to $125,673.6 USD / year
This is professional services work of a managerial nature performing team and project management for transportation engineering within the Department of Transportation, Bridge Program.…
Added 52 mins ago
Project Manager - Data Center Construction
GPAC
Lithia Springs, GA
…Atlanta. A well-established general contractor is adding a Project Manager to its mission-critical team here. If you enjoy complex builds, a supportive crew and a steady pipeline of work…
Added 53 mins ago
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Controls Engineer Manager
GPAC
Appleton, WI
- $105,000 to $135,000 USD / year
Controls Engineer with a Path to Department Manager
Added 1 hour ago
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Mechanical Project Engineer
GPAC
Aurora, IL
- $90,000 to $130,000 USD / year
…opportunity for someone looking to grow into a Mechanical Project Manager role while working on large, multi-million-dollar mechanical…
Added 1 hour ago
G
Mechanical Project Engineer
GPAC
Joliet, IL
- $90,000 to $130,000 USD / year
…opportunity for someone looking to grow into a Mechanical Project Manager role while working on large, multi-million-dollar mechanical…
Added 1 hour ago
G
Mechanical Project Engineer
GPAC
Cicero, IL
- $90,000 to $130,000 USD / year
…opportunity for someone looking to grow into a Mechanical Project Manager role while working on large, multi-million-dollar mechanical…
Added 1 hour ago
VV
2nd Shift I General Production Manager
Veracity Ventures Inc.
Humboldt, TN
- $90,000 to $120,000 USD / year
Position: General Production Manager – 2nd Shift
Added 1 hour ago
TT
Staff Product Manager
True Talent Solutions Partners
New York, NY
- $180,000 to $250,000 USD / year
Join an AI-focused legal technology team as its first product manager, taking a contract management platform from zero to one. You will set product direction and work closely with…

Rocket.net

Shift Lead Supervisor - WordPress Support

Remote, United States

Remote

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Job details

Workplace: Remote
Experience: 4+ years of WordPress support experience.
Posting language: English
Posted: Aug 5, 2026

Original job description

Description

Rocket.net is looking for a Shift Lead Supervisor to help lead our world-class WordPress Support team. This is a hands-on leadership role that combines technical support with team supervision and operational excellence. As a Shift Lead Supervisor, you will continue providing expert technical assistance to customers while serving as the primary point of contact for your shift. You'll help coach and mentor Support Engineers, ensure service levels are met, oversee daily operations, and work closely with Support Management to maintain the exceptional customer experience Rocket.net is known for. The ideal candidate is an experienced WordPress professional with strong technical skills, excellent communication abilities, and a passion for developing people and improving processes.

Responsibilities

Customer Support

Provide advanced technical support through Live Chat, support tickets, and Slack.
Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues.
Take ownership of customer escalations and ensure timely, high-quality resolutions.
Assist customers with WordPress migrations, DNS configuration, dashboard requests, and account-related inquiries.
Handle basic account, billing, and dashboard-related requests, including adding storage space, creating or expanding site containers, increasing bandwidth limits, and assisting customers with common account management tasks.
Deliver an exceptional customer experience with every interaction.

Team Leadership

Act as the Shift Lead for the assigned support team, ensuring smooth day-to-day operations.
Monitor support queues and workloads to ensure timely responses and balanced ticket distribution.
Provide guidance, coaching, and technical mentorship to Support Engineers during your shift.
Assist team members with troubleshooting difficult customer issues and technical escalations.
Ensure Standard Operating Procedures (SOPs) are consistently followed.
Help onboard and train new Support Engineers.
Foster a collaborative, positive, and customer-focused team environment.

Operations & Management

Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
Report directly to the Support Manager, providing regular updates on shift performance, operational issues, customer escalations, and team concerns.
Oversee the health of Rocket.net's hosting infrastructure during assigned shifts by monitoring server status, service health, and platform alerts.
Identify, investigate, and coordinate responses to infrastructure incidents, escalating issues to Engineering, Systems, or the appropriate internal teams when necessary.
Monitor support metrics, response times, customer satisfaction, and operational efficiency to ensure service level objectives are consistently met.
Ensure support queues are properly managed and staffed throughout the shift.
Identify trends, recurring issues, and opportunities to improve support processes and customer experience.
Contribute to the development and maintenance of internal documentation, SOPs, and knowledge base articles.
Communicate important operational updates, incidents, and shift handoffs to management and cross-functional teams.
Serve as the primary operational lead during assigned shifts, making informed decisions to maintain platform stability and deliver exceptional customer support.
Enforce company policies, support procedures, and operational standards, ensuring team members consistently follow established guidelines and best practices.
Promote accountability by addressing policy violations, reinforcing expectations, and escalating performance or compliance concerns to the Support Manager when appropriate.
4+ years of WordPress support experience.
Previous experience leading, mentoring, or supervising a technical support team is highly preferred.
Excellent written and verbal communication skills (English).
Strong troubleshooting skills across WordPress, web hosting, DNS, caching, and Linux environments.
Experience with Live Chat and helpdesk platforms.
Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.).
Knowledge of Linux command line (SSH) including WP-CLI.
Extensive experience troubleshooting WordPress.
Experience with Page Builders and caching plugins.
Experience with Cloudflare and advanced understanding of DNS.
Experience optimizing WordPress websites is a plus.
Experience with PHP and custom WordPress development is a plus.
Knowledge of Redis, CDN, WAF, and page caching is a plus.
Strong organizational, coaching, and decision-making skills.
Ability to prioritize multiple tasks and remain calm in a fast-paced environment.

So what are the advantages of working with a pretty amazing tech company?

Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
Flexible Vacation. Never get denied a vacation request ever again.
Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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