Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
SV
Assistant Retail Manager Full Time
STC Virginia - LLC
Charlottesville, VA
- $16 to $20 USD / hour
- Full-time
Candidate should expect to work five days per week, and approximately a 40-to-45-hour work schedule depending on hourly or salary status
Added just now
CE
Part-Time Manager
Claires Essentials LLC
Tacoma, WA
- $18.16 to $19.66 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added just now
CE
Store Manager-Columbia Center
Claires Essentials LLC
Kennewick, WA
- $26 USD / hour
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added just now
NC
Medical Assistant I
NeighborHealth Corporation
United States
- $22 to $33 USD / hour
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at…
Added just now
HSE Manager
Smiths Group
Elmwood Park, NJ
Flex-Tek is looking for a hands-on HSE Manager to lead and strengthen health, safety and environmental performance across multiple manufacturing sites. You’ll partner with site leaders and…
Added just now
SV
Retail Manager in Training Full Time
STC Virginia - LLC
Culpeper, VA
- $16 to $20 USD / hour
- Full-time
…achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for…
Added just now
SV
Retail Manager in Training Full Time
STC Virginia - LLC
Lynchburg, VA
- $16 to $20 USD / hour
- Full-time
…achieve company goals and will lead by example in all company operations. The Salon Director in Training fosters a sense of urgency to achieve objectives and holds the team accountable for…
Added 1 min ago
Bilingual Warehouse Network & Operations Manager
Hisense USA
Alpharetta, GA
…focus on shared warehousing requirements between manufacturing operations in Mexico and local subsidiaries across the…
Added 2 mins ago
Branch Operations Assistant
RBGlobal
Clayton, NC · Raleigh, NC
The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in…
Added 2 mins ago
Mailroom Associate
JAG Physical Therapy
Bridgewater, NJ
The Mailroom Associate reports to the Administrative Services Manager. The Administrative Services Manager reports to the Director of Patient Access and the Vice President of Administrative…
Added 2 mins ago
Production Planner I
Shapco Inc
Grand Island, NE
…production goals, with responsibility for lower to moderate volume operations or product lines. This role ensures orders are accurate, schedules are achievable, and materials and…
Added 2 mins ago
NM
Manager, Pathology Laboratories – Quality & Point of Care Testing, Full-Time, Days
Northwestern Memorial Healthcare
Winfield, IL
- $52.82 to $71.31 USD / hour
- Full-time
The Manager Pathology Labs reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies…
Added 2 mins ago
Business Operations – Strategic Partner Manager III
itD Tech
AZ
itD is seeking a Business Operations – Strategic Partner Manager III to build and scale a micro-influencer program supporting high-impact product launches and creator activations across…
Added 2 mins ago
O
Sr. Director, PMO & Program Implementation
Otava
Denver, CO · Ann Arbor, MI · Indianapolis, IN · Austin, TX
- $150,000 to $170,000 USD / year
Operational efficiency and process improvement initiatives.
Added 2 mins ago
DR
Operations and Detail Shop Manager
Direct Reconditioning, LLC
Greer, SC
- $55,000 to $60,000 USD / year
Day Shift - 7:00 am to 3:30/5:30pm · Job Type: Full-Time Shift: Day Shift Travel: 0%
Added 2 mins ago
Design Manager
Overaa
Richmond, CA
Overaa Construction is seeking an experienced Design Manager to lead the design process for complex construction projects, from programming through design development, construction…
Added 2 mins ago
Assistant Manager BOH - Boston, MA
Fogo de Chao Churrascaria (Boston) LLC
Boston, MA
Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations
Added 3 mins ago
Hedge Fund Services Onboarding - Associate
JPMC page
Jersey City, NJ · Brooklyn, NY
…Accounting, Investor Relations, Compliance, Internal Audit, Operations, Private Equity and Real Estate) ensuring a smooth transition of the fund to a live…
Added 3 mins ago
Program Manager - Data and Analytics
JPMC page
New York, NY · NY
As a Program Manager within JPMorganChase, you will play a pivotal role in leading and managing strategic programs and initiatives from conception to execution. Your work will have a…
Added 3 mins ago
Product Manager
Harmar Mobility LLC
SARASOTA, FL
Harmar Mobility is looking for an experienced, hands-on Product Manager to lead and grow our portfolio of mobility and accessibility products.
Added 3 mins ago
Teller
Peoples Bank
Marietta, OH
Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources
Added 3 mins ago
Senior Program Manager, F-35 JPO, Propulsion (PMO) - Crystal City, Arlington, VA
Serco USA
Crystal City, VA · Alexandria, VA · Arlington, VA · Andrews AFB, MD · DC · Fairfax, VA · Herndon, VA · Anacostia Annex, DC · Bethesda, MD · Silver Spring, MD · Quantico, VA · Rockville, MD
The ability to provide onsite support at F-35 Joint Program Office (JPO) located in Crystal City, VA no less than 2-days per week, each week · Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager
Added 3 mins ago
Program Manager, F-3, Combat Data Systems- Crystal City, VA
Serco USA
Crystal City, VA · Alexandria, VA · Arlington, VA · Washington, DC · Washington Navy Yard, DC · Fairfax, VA · Chantilly, VA · Falls Church, VA · Vienna, VA · Rosslyn, VA
The ability to provide onsite support at F-35 Joint Program Office (JPO) located in Crystal City, VA no less than 2-days per week, each week · Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager
Added 3 mins ago
Floating Manager for Luxury Condominiums
Guest Services Inc
Naples, FL
The General Manager is responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel…
Added 4 mins ago
Planner
Centella
Miami, FL
Be accountable for the accuracy and interpretation of the drawings throughout the planning and installation process, involving site audits as determined by the Project Manager, responses,…

Rocket EMS

Application Support Engineer Specialist - MES

Santa Clara, CA, United States

$185,000 - $210,000 USD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $185,000 - $210,000 USD
Experience: 3+ years of experience supporting enterprise applications, manufacturing systems, or internally developed business applications.
Posting language: English
Posted: Nov 12, 2026

Original job description

Application Support Engineer Specialist - MES

Reporting to: Product Manager – Software Engineering & IT Programs

Position Summary

We are seeking a hands-on MES Application Support Engineer / Specialist to provide operational and technical support for our internally developed Manufacturing Execution System (MES) and related manufacturing applications. This role serves as the primary bridge between manufacturing users, business stakeholders, and Software Engineering, with responsibility for monitoring application queues, triaging support tickets, resolving incidents, administering user access, and escalating software defects or enhancements with complete technical analysis.

The successful candidate will combine application support, database analysis, code-level investigation, and manufacturing business-process knowledge. This person must be able to determine whether an issue can be resolved through support, data correction, configuration, access administration, or requires a software change, and clearly communicate the impact, urgency, and recommended path forward.

Critical Role Expectations

Required to work onsite three (3) days per week to support manufacturing users, production operations, and stakeholder collaboration.
Own assigned incidents and requests from intake through resolution, validation, communication, and closure.
Monitor business-critical application queues, integrations, scheduled jobs, alerts, and transaction failures.
Use SQL, application logs, audit trails, and source code to investigate and isolate issues.
Resolve supportable issues directly and route confirmed defects or change requests to Software Engineering with complete evidence and context.
Understand end-to-end manufacturing processes and the operational impact of MES issues.
Maintain urgency during production-impacting incidents while following data, security, and change-control requirements.

Key Responsibilities

Application Monitoring & Production Support
Monitor MES queues, interfaces, integrations, scheduled jobs, services, transaction processing, and system alerts.
Perform daily application health checks and proactively investigate failures, backlogs, and unusual processing behavior.
Respond immediately to production-impacting issues and coordinate restoration of service with Operations, IT, and Software Engineering.
Support planned releases, maintenance windows, validation activities, and post-deployment monitoring.
Incident, Request & Ticket Management
Review, categorize, prioritize, and triage incoming MES incidents and service requests based on business and production impact.
Resolve Level 1 and Level 2 application issues, including configuration, access, workflow, master-data, transactional, and user-process issues.
Maintain accurate ticket notes, investigation details, user communications, resolution steps, and closure evidence.
Escalate confirmed defects and complex technical issues to the Software Engineering queue with reproducible steps, logs, impacted records, expected versus actual behavior, severity, and business impact.
Identify duplicate or recurring incidents and link them to root-cause or problem-management activities.
Database & Data Investigation
Write and execute SQL queries to validate, reconcile, and troubleshoot MES data across relevant databases.
Analyze work orders, routing, materials, inventory transactions, production records, quality results, traceability, equipment, and user activity as applicable.
Determine whether an issue is caused by incorrect data, configuration, user process, integration failure, or application behavior.
Perform approved data corrections using documented procedures, peer review, auditability, and change controls.
Protect production data and avoid unapproved direct database changes.
Code Review & Change Assessment
Review application code, stored procedures, scripts, APIs, services, and integration logic to understand system behavior and isolate likely failure points.
Assess whether a resolution requires configuration, data correction, a minor code fix, a larger enhancement, or architectural change.
Provide Software Engineering with an initial impact assessment, affected modules, dependencies, risk considerations, and suggested validation scenarios.
Participate in defect review, backlog refinement, release readiness, and production verification.
User Access & Application Administration
Provision, modify, and remove MES user access based on approved requests and defined role-based access controls.
Assign appropriate roles and permissions using least-privilege principles and segregation-of-duties requirements.
Support onboarding, transfers, offboarding, periodic access reviews, and audit requests.
Investigate access-related issues and maintain accurate access-administration records.
Business Process & Stakeholder Support
Develop strong knowledge of manufacturing processes supported by MES, including work orders, production execution, material movement, traceability, quality, nonconformance, equipment, and reporting.
Engage directly with users and stakeholders to understand the reported issue, operational context, urgency, and expected outcome.
Translate technical findings into clear business language and translate business needs into actionable technical information.
Partner with Production, Manufacturing Engineering, Quality, Supply Chain, IT, Product Management, and Software Engineering to drive resolution and improvement.
Root Cause, Problem Management & Continuous Improvement
Perform root-cause analysis for recurring, high-impact, or production-critical incidents.
Identify monitoring gaps, automation opportunities, recurring failure patterns, and process improvements.
Recommend preventive actions that improve system reliability, support efficiency, data quality, and user experience.
Track corrective actions through implementation and confirm that recurrence risk has been reduced.
Documentation, Knowledge & Training
Create and maintain knowledge articles, SOPs, troubleshooting guides, support runbooks, data-flow references, and escalation criteria.
Document known errors, workarounds, common queries, access procedures, and support ownership boundaries.
Provide user guidance and targeted training on MES functionality and correct business processes.
Contribute to release notes and support-readiness materials for new or changed capabilities.
Security, Compliance & Operational Controls
Follow applicable security, privacy, access-control, data-handling, and change-management policies.
Maintain complete audit trails for access changes, data corrections, incident decisions, and production support actions.
Escalate suspected security issues, inappropriate access, data integrity concerns, or unauthorized changes.
Support internal and external audits by providing accurate evidence and system records.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, Manufacturing Technology, or equivalent practical experience.
3+ years of experience supporting enterprise applications, manufacturing systems, or internally developed business applications.
Strong SQL skills and experience troubleshooting relational databases such as Microsoft SQL Server, PostgreSQL, Oracle, or equivalent.
Ability to read and understand application code, stored procedures, APIs, scripts, and technical logs.
Experience with incident management, ticket triage, root-cause analysis, and production support.
Experience administering application users, roles, permissions, and access requests.
Strong analytical skills with the ability to connect data, system behavior, and business-process impact.
Excellent written and verbal communication skills, including the ability to engage technical and non-technical stakeholders.
Ability to manage multiple priorities and remain effective during urgent production incidents.
Ability to work onsite three (3) days per week.

Preferred Qualifications

Experience supporting Manufacturing Execution Systems (MES), Factory Execution Systems (FES), ERP/MRP, or shop-floor applications.
Knowledge of SMT/PCBA or other discrete manufacturing environments.
Familiarity with work orders, bills of material, routings, material traceability, inventory, quality, nonconformance, and production reporting.
Experience with C#, .NET, Java, Spring, JavaScript, Python, PowerShell, or similar technologies.
Experience troubleshooting REST APIs, middleware, message queues, scheduled jobs, and system integrations.
Experience with Freshservice, Jira, Azure DevOps, ServiceNow, or comparable ITSM and engineering work-management tools.
Familiarity with Git, CI/CD concepts, release management, monitoring tools, and application deployment practices.
Understanding of ITIL practices, software development life cycle, Agile delivery, and formal change control.
Experience working in an access-controlled or regulated manufacturing environment.

Soft Skills

High ownership and accountability for end-to-end issue resolution.
Strong customer-service mindset with appropriate urgency for manufacturing operations.
Logical, evidence-based troubleshooting and sound judgment.
Clear, concise, and professional stakeholder communication.
Ability to ask effective discovery questions and challenge incomplete assumptions respectfully.
Ability to work independently while collaborating closely across business and engineering teams.
Attention to detail, curiosity, adaptability, and a continuous-improvement mindset.

Work Environment

Hybrid position requiring onsite presence three (3) days per week in an office and manufacturing environment.
Direct interaction with manufacturing users, operational stakeholders, application databases, and development teams.
Fast-paced environment where application downtime or data issues can affect production operations.
Occasional off-hours, maintenance-window, or on-call support may be required for critical incidents, releases, or upgrades.
Must comply with site safety, security, access, and data-handling requirements.

Success Factors

Rapid, accurate triage and restoration of MES services with minimal production disruption.
High-quality resolution of supportable incidents without unnecessary engineering escalation.
Complete and actionable escalations that enable Software Engineering to diagnose and resolve issues efficiently.
Strong data integrity, access-control discipline, and adherence to operational controls.
Reduction in recurring incidents through root-cause analysis, monitoring, documentation, and preventive improvement.
Trusted relationships with business users, manufacturing stakeholders, Product Management, IT, and Software Engineering.
Consistent ownership, responsiveness, technical depth, and clear communication.

Pay Range

$185,000 - $210,000 USD

ITAR/EAR Compliance: Due to the nature of the work performed at Rocket EMS, this position may require access to export-controlled technical data or technology. The successful candidate must be eligible to access such information under applicable U.S. export-control laws or be eligible for any required government authorization.

Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law. #zr

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

MES
Technical support
Business processes
Collaboration
Communication skills
SQL
Manufacturing processes
Transaction processing
Workflow
Troubleshoot
Microsoft Access
Onboarding
Reporting
Supply chain management
Process improvement
Root cause analysis
Documentation
Troubleshooting
Regulatory compliance
Computer science
Microsoft SQL Server
PostgreSQL
Oracle
Analytical skills
ERP
MRP
C#
.NET
Oracle Java
JavaScript
Python
Microsoft PowerShell
API development
Jira
Microsoft Azure
DevOps
ServiceNow
IT service management
Git
CI/CD

Report this job

Work requirements

Jobs in the United States