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Rockefeller Capital Management

Client Operations Associate

Chicago, IL, United States

The anticipated base salary range for this role is $45,000 to $90,000.

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Job details

Pay: The anticipated base salary range for this role is $45,000 to $90,000.
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2024

Original job description

About Rockefeller Capital Management

Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 37 markets throughout the United States, as well as an office in London. The Firm oversees $236 billion in client assets as of September 30, 2026.

Position

A Private Advisor Team within our Rockefeller Global Family Office business is seeking a motivated individual to join its growing team as a Client Operations Associate. The Client Operations Associate will actively support the Private Advisor team with various tasks related to client account operational activity, asset allocation and account oversight, and reporting.

The Client Operations Associate will be responsible for prioritizing and completing daily deliverables for the Private Advisors and Client Associates, using the company’s proprietary portfolio accounting and reporting software and other applicable systems. The Operations Associate will maintain client accounts, verify data, and develop reports that explain complex asset allocation, performance, and risk management concepts to clients. Handling issues of account management, such as new relationships, trading, investment subscription documents, and daily account activity, will be highly important in this role.

Responsibilities

Provide high-quality client service, responding to inquiries, coordinating meetings, managing expectations, and escalating requests as appropriate.
Support account opening, maintenance, investment subscriptions, wires, journals, cash activity, and other account administration.
Prepare client reporting, performance reports, financial planning materials, presentations, and other client deliverables.
Assist with financial planning, projections, investment research, and ad hoc client requests.
Gather and maintain client data, including tax, investment, contact, and account information, ensuring records remain accurate and organized.
Coordinate with Private Advisors, Client Associates, Operations, Technology, and external investment partners to ensure accurate and timely client deliverables.
Prepare and organize materials for client meetings, including presentations, marketing collateral, and supporting documentation.
Manage calendars, meetings, travel arrangements, expenses, events, phone coverage, and other administrative needs for the team.
Maintain organized client documentation, databases, and filing systems while adhering to confidentiality and compliance requirements.
Utilize CRM platforms, Tamarac, LinkedIn, and other available technology to support client servicing and improve internal processes.
Keep Private Advisors and senior team members informed of client activity, outstanding requests, and issues requiring escalation.
Serve as backup to other Client Associates and support special projects and additional team needs as assigned.

Qualifications

Bachelor’s degree preferred
Previous experience in a complex and fast-paced office is preferred
Previous work experience at a financial services firm with Executive support desire

Skills

Excellent interpersonal and communication skills to interact with external clients and multiple levels of staff and management
Detail-oriented and resourceful with excellent organizational and project-management skills
Exceptional ability to multitask with a strong sense of urgency and prioritize competing deadlines
Strong verbal and written communication skills
General knowledge base of basic finance and investment principals is a plus
High proficiency in Microsoft Office – Outlook, Word, Excel and PowerPoint
Strong work ethic and a hunger to continuously grow and improve

Compensation Range

The anticipated base salary range for this role is $45,000 to $90,000. Base salary for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for other variable compensation programs. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.

Disclosure

Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, “Rockefeller”) is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law (“protected characteristics”).

Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.

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Skills

Communication skills
Project management
Multitask
Microsoft Office Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

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