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Distinguished Space Systems Engineer
The Charles Stark Draper Laboratory, Inc.
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The Space and Mission Critical Systems group at Draper is seeking a Space Systems Engineer with broad technical skills to work within multi-disciplinary teams to design, develop, test,…
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Senior Data Reliability Engineer AWS
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General Manager
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Customer Success Engineer, West Coast U.S.
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Added 5 mins ago
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Junior QA Automation Engineer
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Junior Data Engineer
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Integration Engineer
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- $90,000 to $110,000 USD / year
Working collaboratively with software developers, data engineers, architects, and project stakeholders, the Integration Engineer translates technical and business requirements into…
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Space Systems Engineer (Senior)
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Senior DevOps Engineer
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Senior Energy Engineer
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Principal Engineer, Systems
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Roche Diagnostics Corporation

Digital Support Engineer

United States

The expected salary range for this position based on the primary location of Indiana is $85,900.00 to $159,500.00.

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Job details

Pay: The expected salary range for this position based on the primary location of Indiana is $85,900.00 to $159,500.00.
Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position *** Multiple roles available ***

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

Responsible for the management of remote and/or on-site installation of IT product solutions at a customer site
Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available to complete the required activities within the prescribed time-frame
Performs validation process of IT solutions to evaluate effectiveness
Ensures all customers are fully satisfied with their IT product installation
Serves as a technical resource for lower levels on more complex system issues and manages critical customer situations.
Participates in new hire training and mentoring activities based on area of expertise
Meet standard activities to ensure project progresses on schedule and fulfills specified project performance parameters
Responsible for administrative requirements including expensing, project reports, documentation, status reports, and adherence to regulatory requirements
Performs troubleshooting during the installation process through the post go-live time-frame to ensure that the IT solutions are fully functional and utilized as planned. Escalates implementation issues, as needed

Who You Are:

The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.

Bachelor’s Degree in Computer Science preferred, Information Technology, Management Information Systems, and two years of laboratory IT, general IT, product line experience or 4 years of experience
Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems

Preferred Qualifications:

Technical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
Fluency with healthcare domain integration standards (e.g. ASTM, HL7, IHE, DICOM, HIPAA, ADT, etc.)
Fluency with file parsing (XML, XSLT, etc.)
In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
Ability to troubleshoot highly complex problems, consults, and drives resolution
Exemplary communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
Able to confidently communicate with customers as issues escalate to a level where organizational/operational expertise is required.
Excellent understanding of RDC total solution including interaction between RDC IT Solutions and Instruments
Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature
Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple contributing factors across multiple systems
Ability to work on multiple projects concurrently managing time and expectations
Ability to quickly gain knowledge and apply, understanding or skills and is willing to learn new solutions
Effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
One year project or process management experience, preferred
Understanding of RDC total solution including interaction between RDC IT Solutions and Instruments

Additional Information

Relocation benefits are not available for this job posting
Company car is not provided with this position.
This is a field-based, full-time remote position
Travel Expectations 25%
Preference to reside within 50 miles of a major metropolitan US airport

The expected salary range for this position based on the primary location of Indiana is $85,900.00 to $159,500.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

*LI-MG5

Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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More about this job

Skills

Problem solving
Coaching
Documentation
Troubleshooting
Computer science
Computer technology
Microsoft Windows
SQL
Oracle
Jboss
Drupal
PHP
MySQL
LIS
Troubleshoot
Communication skills
Communicate with customers
Critical thinking
Manage time

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