HR Manager (Training & Development)

HR Manager (Training & Development) Location: Redwood City, San Jose, or Gilroy, CA - base location flexible; regular travel to all Party Teller stores required.

About the Role:

As Party Teller grows from 3 stores to many more, we need someone to build our training foundation from the ground up. The HR Manager (Training & Development) will own new-hire onboarding, store manager development, and the training systems that let every store open strong and run well.

What You'll Do:

• Design and run the new-hire onboarding and training program for all store roles, from Sales Associate to Store Manager
• Build a Store Manager training program covering leadership, store operations, scheduling, inventory, and customer service
• Create training materials, SOPs, checklists, and handbook/e-learning content
• Establish the company's training system: training calendars, certification milestones, and effectiveness tracking
• Coach store managers on coaching their own teams; observe and give feedback in-store
• Partner with HR on recruiting, onboarding logistics, and employee relations as needed
• Track training completion and measure impact on store performance and retention

Required Qualifications:

• 5+ years of HR experience, with at least 3 years focused on training / learning & development
• Experience building training programs from scratch - not just delivering off-the-shelf content
• Retail, hospitality, or multi-unit operations background strongly preferred
• Excellent communication and facilitation skills; comfortable training groups in person
• Organized, hands-on, and excited to build in a startup environment
• Must be willing to travel regularly to all Party Teller store locations

Preferred Qualifications:

• Bilingual (English/Chinese or English/Spanish) a plus
• Experience with seasonal and high-volume hiring ramps

Compensation & Benefits:

• $100,000–$150,000 per year, depending on experience

Benefits and perks may include:

• Medical, Dental & Vision Insurance for eligible employees
• Paid Time Off (PTO)
• California Paid Sick Leave
• Employee Discount
• Performance-Based Incentive Opportunities
• Training and Development
• Career advancement opportunities to roles such as Assistant Store Manager, Store Manager, and future multi-store leadership positions