Jobs in the United States

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EHS Manager
d Siemens Medical Solutions USA, Inc.
United States
The Environmental, Health and Safety Manager will be responsible for the development, implementation and management of site programs and policies to ensure compliance with federal, state,…
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Service Manager in Training - Southeast Region
Massey Services, Inc.
Port St Lucie, FL
…based path to increased responsibility. Success as a Service Manager in Training provides opportunity for operations management and business unit management in a growing company that…
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Technical Program Manager
Robots and Pencils
United States
As a Technical Program Manager, you own the full arc of large, multi-workstream programs, from translating a client’s business goals into a technical plan through launch and the value it…
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Hospitality Associate
SPS North America
Chicago, IL
Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
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Principal Project Engineer
Aerospace
Plymouth, MN · Minneapolis, MN
- $156,000 to $196,000 USD / year
Serve as the technical point of contact for customers and the program manager.
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Facilities Manager
ENFRA LLC
Remote, United States
The Asset Manager II will be responsible to work with a set of customers to review energy usage and strategies in order to implement the best practices. This will include directly managing…
Added 1 min ago
Whitecaps Operations Internship
Whitecaps Professional Baseball
Comstock Park, MI
…academic credit, and you’re pursuing a degree in Sports or Event Management, Business, or a related field. You work hard and play nice, and appreciate a good…
Added 1 min ago
VH
Medical Records Technician (Inpatient Coder)
Veterans Health Administration
Remote, United States
- $36,409 to $72,644 USD / year
…diagnosis, operation, procedure, ancillary, or Evaluation and Management (E/M) code to ensure ethical, accurate, and complete coding. Applies codes based on guidelines specific to certain…
Added 1 min ago
OO
Supervisory Management & Program Analyst
Office of the Chief Human Capital Officer
Location Negotiable After Selection
- $125,776 to $197,200 USD / year
…Center (HRSC) and Veteran and Military Spouse Talent Engagement Program (VMSTEP). This position serves as the key advisor of the financial management, budget execution, business operations,…
Added 1 min ago
UC
Budget Analyst
U.S. Coast Guard
Alameda, CA
- $111,896 to $145,468 USD / year
This vacancy is for a GS-0560-12, Budget Analyst located in the Department of Homeland Security, U.S. Coast Guard, D11 RESOURCE MANAGEMENT STAFF -DM in ALAMEDA, California.
Added 1 min ago
VH
Assistant Human Resources Officer - Senior Strategic Business Partner (Detail/Temporary Promotion)
Veterans Health Administration
Location Negotiable After Selection
- $125,776 to $163,514 USD / year
…Health Service Area 5.2/5.5 (Legacy VISN 21) Human Resources Management service. This detail/temporary promotion is not to exceed one (1) year but may be extended as needed. This position…
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VH
Nurse - Deputy Associate Director for Patient Care Service (DADPCS)/Deputy Nurse Executive (DNE)
Veterans Health Administration
Anchorage, AK
- $163,860 to $217,925 USD / year
The DADPCS/DNE works closely with the ADPCS/NE as a collaborator and partner in strategic planning, organization assessment, and program development.
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VH
Medical Records Technician (Coder)(Outpatient & Inpatient)
Veterans Health Administration
Remote, United States
- $37,003 to $73,829 USD / year
This position is located in the Health Information Management (HIM) section at the Kansas City VA Medical Center. MRTs (Coder) are skilled in classifying medical data from patient health…
Added 1 min ago
VH
Medical Records Technician (Coder)(Outpatient & Inpatient)
Veterans Health Administration
Remote, United States
- $56,794 to $73,829 USD / year
This position is located in the Health Information Management (HIM) section at the Kansas City VA Medical Center. MRTs (Coder) are skilled in classifying medical data from patient health…
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Supervisory Air Traffic Control Specialist (T)
Federal Aviation Administration
Fort Worth, TX
- $119,463 to $155,298 USD / year
The Operations Supervisor reports to the Air Traffic Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.
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VH
Physician (Pain Management)
Veterans Health Administration
Albuquerque, NM
- $320,000 to $400,000 USD / year
The New Mexico Health Care System (NMVAHCS) is seeking a full time Physician (Pain Management) to join the pain section of Anesthesiology Service. This is an OPEN CONTINUOUS ANNOUNCEMENT…
Added 1 min ago
VB
Management & Program Analyst (National Call Center)
Veterans Benefits Administration
Remote, United States
- $74,678 to $111,087 USD / year
The incumbent serves as a Management Analyst in the National Call Center Manager (NCCM). The primary purpose of the position is to provide NCC management with objectively based information…
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VH
Supervisory Social Worker
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Greenville, NC
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…System and is responsible for professional and administrative management social work practice in general outpatient mental health programs. The incumbent provides supervisory oversight for…
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VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Seattle, WA
- $100,602 to $130,786 USD / year
…specialized in information systems within a Healthcare Technology Management (HTM) department at VA Puget Sound Health Care System. Works in support of the medical equipment management…
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VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Seattle, WA
- $100,602 to $130,786 USD / year
…specialized in information systems within a Healthcare Technology Management (HTM) department at VA Puget Sound Health Care System. Works in support of the medical equipment management…
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VH
Deputy Chief of Quality and Patient Safety
Veterans Health Administration
Washington, DC
- $161,686 to $215,036 USD / year
Assesses, plans, implements, coordinates, monitors, and evaluates quality management and patient safety programs to promote safe, effective, and Veteran-centered healthcare delivery.
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VH
Physician- Anesthesiologist with EDRP & Recruitment/Relocation Incentive
Veterans Health Administration
Temple, TX
- $365,000 to $385,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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OO
Budget Justification Chief
Office of the Director of National Intelligence
McLean, VA
- $169,279 to $197,200 USD / year
…negotiation, and presentation of the National Intelligence Program (NIP) budget on behalf of the Director of National Intelligence to the President and the Congress. The CFO's three main…
Added 1 min ago
Staffing Coordinator
(South Hills Post Acute) Bethel Park SNF Healthcare LLC
United States
Facilitate quality orientation program by communicating new hire orientation schedule to unit manager and unit staff who will participate in orientation.
Added 1 min ago
Staffing Coordinator
(Ashland Post Acute) Ashland SNF Healthcare, LLC
United States
Facilitate quality orientation program by communicating new hire orientation schedule to unit manager and unit staff who will participate in orientation.

Roblox

Manager, Product Support Operations

San Mateo, CA, United States

$174,100 - $207,480 USD

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Job details

Pay: $174,100 - $207,480 USD
Posting language: English
Posted: Nov 4, 2026

Original job description

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

We're building the future of entertainment, and our Support Operations team plays a crucial role in ensuring a positive experience for our growing community. Support Operations is chartered with enabling Roblox’s customer service operations teams, through change management, subject matter expertise and by transforming the customer experience through strategy and execution. Product Support Managers power that mission, owning the end to end service delivery experience for the product and feature teams they support. We're looking for an experienced Manager to lead a team of Senior Product Support Manager to join our Support Operations team, focused on delivering exceptional agent and user experiences across all channels of support.

You will report to the Director of Support Operations and work across teams at Roblox to make a step-change in the support experience. You will lead a team of subject matter experts focused on specific Roblox’s product strategies, enabling them to create and innovate high-quality support experiences through chatbot and agent support channels. This role is highly cross-functional, bridging the gap between operations and product.

Through data-driven insights, you will drive programs around weekly business reviews, voice of the customer to ensure we are continuously making recommendations for process improvements, product enhancements, agent tooling and automation that enable a more frictionless, consistent customer experience. You will partner with product leaders, influencing their roadmaps by providing insights gained from our global customer interactions. You will also work with Engineering to ensure that identified gaps are addressed and resolved in a timely manner. Lastly, as you create recommendations, you will operationalize these recommendations through strong program management in partnership with Operations, Product, Marketing, Finance, and others.

You Will

Lead and develop a team of Product Support Managers. Mentor, coach, and grow your team. Set clear goals, give regular feedback, and build a culture of ownership, analytical rigor, and user focus.
Drive outcomes through metrics. Own top-line metrics such as Contact Rate, Average Handle Time, Time to Resolution and Recontact Rate. Use data to prioritize investments and hold your team and partners accountable.
Be the voice of the customer. Translate customer interaction insights into recommendations that shape the product roadmap, and partner with Engineering to get gaps resolved quickly.
Deliver multi-quarter programs. Scope and run large, cross-functional initiatives in technology, training, knowledge, and workflow solutions with Operations, Product, Marketing, Finance, and others.
Partner with our India Operations team. Building swimlanes of the supporting work needed to enable the success of our Product Support Managers, including Escalations, knowledge base documentation and agent feedback loops.
Partner with BPO and workforce teams. Make sure agent needs are met, quality is consistent, and changes land smoothly across the agent population.
Ensure launch readiness. Own Product Support launch management and go-to-market documentation so CS Operations teams are ready for every release.
Build the knowledge foundation. Set standards for knowledge, macros, and process documentation for internal and external audiences.

You Have

6+ years of experience in operations management or product support, with a focus on creator and user experiences
2+ years of experience managing and developing people
Experience developing processes that improve operational efficiency at scale
Strong data skills, with experience using metrics to lead decision-making
Strong program management skills and experience leading projects at scale
Strong collaboration skills, with the ability to work with cross-functional teams, specifically Product, Engineering, international and BPO workforces
Bachelor’s degree in business, operations, or a related field, or equivalent experience

You Are

Versatile: Comfortable across technologies and approaches, and creative and strategic with hard problems.
Analytical: Energized by large, ambiguous problems, and disciplined about measuring both problems and solutions.
User-oriented: You start with the needs of the user, whether a Roblox player, creator, agent, or internal engineer.
Team-oriented: You lift up your team and peers and leave the organization stronger.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.

Annual Salary Range

$174,100 - $207,480 USD

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

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More about this job

Skills

Customer experience
Lead a team
Chatbot
Program management
Support managers
Workflow
Documentation
Operations management
Decision making
Collaboration

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