Residential Service Account Coordinator

Why Join Us? At Robertson Electric, we don't just fix systems - we deliver peace of mind. As our Residential Maintenance Service Coordinator, you are the operational heart of our team, bridging the gap between our high-performing field technicians and valued customers. If you thrive in a fast-paced environment, love solving everyday logistics puzzles, and want to build a rewarding career with an industry leader, this is your place to shine.

What You'll Do

• Command Operations: Coordinate daily maintenance schedules and dispatch technicians using industry-leading software (ServiceTitan).

• Champion Customer Happiness: Be the welcoming voice on incoming calls, execute "Happy Calls," and build long-term relationships that drive trust and agreement renewals.

• Empower Field Techs: Keep our technicians supplied, informed, and equipped for seamless job execution and high productivity.

• Drive Business Growth: Partner with sales coordinators on equipment leads, manage non-stock part orders, and spot system repair and enhancement opportunities.

• Keep Quality High: Ensure accurate job documentation, support commercial and demand service calls, and step up with field support whenever needed.

What We Offer

• Competitive compensation package with opportunities for growth.

• A supportive, team-first culture where your contributions directly impact success.

• Ongoing training and exposure to top-tier home services technology.

• Health, dental, and retirement benefits package.

What Brings You Success

• Experience: Background in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).

• Tech-Savvy: Tech-forward mindset with familiarity in ServiceTitan or similar scheduling software, alongside MS Office (Word, Excel).

• Skills: Top-notch communication, organizational abilities, and a knack for sharp problem-solving under pressure.

• Mindset: A positive attitude, dependability, and a commitment to delivering stellar customer experiences every day.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with them.