Group Sales Agent

Department: Group Sales

Reports to: Groups Manager

Status: Exempt

1. Job Purpose/Objective:

This position works in conjunction with the Sales Manager to oversee all aspects of operations for the Group Services department, providing direction and support to the Sales Coordinators and Sales Assistants, ensuring the team can achieve and surpass company and departmental goals.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

• Guide and monitor staff to ensure accuracy and efficiency, customer satisfaction, and adherence to all Company and Department policies and procedures.
• Provide training and direction to ensure completed staff work, continued application of Roberts Hawaii's Core Values, and ongoing development of staff's knowledge and skills.
• Communicate effectively with staff to disseminate pertinent and relevant information and establish individual and Departmental metrics/measurable goals.
• Regularly evaluate staff performance and provide constructive feedback while maintaining a positive environment and motivating a diverse workforce.
• Anticipate, identify, and proactively address disciplinary concerns by consistently providing clear expectations, tools and resources needed for staff success.
• Contribute to the development and implementation of improved operational procedures and workflows for increased efficiency, productivity, and relevancy.
• Identify companywide impacts and assess trends in order to make recommendations to management.
• Objectively and thoroughly address escalated client, vendor, and staff complaints and/or issues in a fair and solution-oriented manner, conducting proper investigation and follow up, as needed.
• Exercise discretion and confidentiality while working decisively and effectively in a fluid environment.

3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.

• High School Diploma or equivalent.
• Minimum of 3 years relevant experience of which 1 year must be supervisory.
• Knowledge of the Hawaiian Islands.
• Experience with contracts, sales and applying discounts.
• Knowledge and understanding of generally accepted functions concerning reservations and customer service.
• Ability to self-teach on web-based and telecommunications systems using existing resources.
• Ability to speak effectively before groups of employees of the organization.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, Publisher).
• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills and ability to understand/relate to customer needs.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Ability to evaluate and change priorities daily and perform efficiently within a fast-paced team environment.
• Keeps information organized and accessible, works systematically/efficiently, manages time well, promotes mutual respect, keeps workplace clean and safe, supports safety programs
• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues
• Available to work a flexible schedule including nights, weekends, and holidays.

4. Working Conditions/Job Environment

• Air-Conditioned office
• General office equipment and supplies
• Walking, standing, kneeling, bending, pulling, pushing
• Sedentary work- exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push or pull or otherwise move objects, involves sitting most of the time
• Typing for extended periods of time
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading/viewing
• The worker is not substantially exposed to adverse environmental conditions
• Some remote work may be necessary
• Must be willing to travel to other islands as necessary

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EEO Employer/Vets/Disabled