Workplace Experience Ambassador 3

We are looking for an experienced and service-driven Workplace Experience Ambassador 3 to support a welcoming, well-run office environment in Madison, Wisconsin. This Part Time Contract position is ideal for someone with a strong hospitality or customer service background who enjoys creating a positive experience for employees, guests, and vendors. The person in this role will help maintain day-to-day front-of-house operations, coordinate workplace support activities, and contribute to a detail-oriented, organized, and engaging onsite experience.

Responsibilities:

• Welcome employees, visitors, and third-party providers while overseeing badge access and guest check-in procedures to ensure a smooth and secure arrival experience.
• Perform routine inspections of shared spaces, meeting rooms, kitchens, and lobby areas to maintain presentation, cleanliness, and overall functionality.
• Prepare workstations and assist with office moves, seating changes, and space adjustments to support daily business needs.
• Monitor food, beverage, and workplace supply levels, place replenishment orders, and keep common areas stocked and ready for use.
• Organize receipts and track purchases accurately to support basic accounting and expense documentation activities.
• Report and follow up on maintenance, cleaning, and repair requests by coordinating with facilities teams and service providers.
• Provide onsite coordination and setup assistance for meetings, celebrations, company gatherings, and employee engagement events.
• Support site operations by following established policies, service expectations, and contractual requirements while helping meet performance goals.
• Guide guests and employees as needed with wayfinding, workplace questions, and general support to deliver a high-quality service experience.
• At least 3 years of experience in workplace operations, facilities support, hospitality, customer service, or a related environment.
• Strong verbal and written communication skills with the ability to interact professionally with employees, visitors, vendors, and leadership.
• Proven organizational skills and attention to detail in managing multiple operational tasks throughout the day.
• Ability to identify issues quickly and take practical action to resolve workplace or service-related concerns.
• Comfortable performing physical tasks, including lifting up to 50 lbs and moving furniture when required.
• Familiarity with visitor management, front-desk support, facilities coordination, and onsite event assistance.
• Ability to work effectively within established procedures, policies, and service-level expectations in a fast-paced setting.