Work in a Hotel

We are looking for a Customer Service Representative to support a hospitality team in Miami Beach, Florida. This Contract position is ideal for someone who enjoys assisting guests, handling high-volume calls, and ensuring room service requests are processed accurately. The person in this role will provide attentive service, capture order details with care, and help create a smooth guest experience through prompt and clear communication. MUST BE ABLE TO WORK FLEXIBLE HOURS

Responsibilities:

• Respond to incoming guest calls in a courteous and attentive manner, providing clear assistance and support.
• Accurately record room service requests and enter order details into the appropriate system for timely fulfillment.
• Confirm guest selections, special instructions, and delivery information to help ensure order accuracy.
• Coordinate with internal service teams to communicate order details and support efficient request handling.
• Manage a steady flow of inbound and occasional outbound calls while maintaining service quality and consistency.
• Resolve routine guest questions and service-related concerns by providing helpful information and timely follow-up.
• Previous experience in customer service, call center support, or a similar guest-facing role.
• Ability to handle inbound calls efficiently while maintaining a calm and attentive demeanor.
• Strong data entry and order processing skills with close attention to detail.
• Clear verbal communication skills and the ability to listen carefully to guest needs.
• Comfortable working in a fast-paced hospitality environment with changing priorities.
• Basic computer proficiency and confidence navigating order entry systems.

Please send your resume to brenda.arce@roberthalf