UX Researcher

We are actively building a network of experienced UX Researchers for potential upcoming opportunities with our clients. As new needs arise, these professionals will help organizations better understand their users, identify experience gaps, and uncover insights that drive product, website, application, and customer experience improvements. The ideal candidate combines strong research methodologies, analytical thinking, and stakeholder communication skills to translate user behaviors and feedback into actionable recommendations. This position is focused on understanding user needs, validating design and business decisions, and informing strategy through evidence-based research.

• Plan and conduct qualitative and quantitative user research initiatives across digital products, websites, applications, and customer experiences.
• Design and execute research studies, including user interviews, contextual inquiries, usability testing, surveys, diary studies, and focus groups.
• Analyze user behaviors, feedback, and market trends to identify opportunities for improvement.
• Synthesize research findings into actionable insights, recommendations, and strategic guidance.
• Develop personas, journey maps, research reports, and user experience frameworks.
• Partner with UX designers, product managers, developers, marketing teams, and stakeholders to inform product and experience decisions.
• Evaluate existing products and experiences to identify usability challenges, pain points, and unmet user needs.
• Present research findings and recommendations to cross-functional teams and leadership.
• Support user-centered design practices by advocating for customer insights throughout the product lifecycle.
• Help establish research processes, standards, and best practices across teams.
• 3+ years of experience in UX research, user research, customer experience research, market research, or a related field.
• Strong understanding of qualitative and quantitative research methodologies.
• Experience conducting usability testing, interviews, surveys, and behavioral analysis.
• Ability to translate complex research findings into clear, actionable recommendations.
• Experience working with cross-functional teams in product, design, marketing, or digital environments.
• Strong analytical, communication, presentation, and storytelling skills.
• Ability to prioritize research efforts and manage multiple projects simultaneously.

Tools and Technologies UserTesting, UserZoom, Dovetail, Qualtrics, SurveyMonkey, Maze, Optimal Workshop, Lookback, Miro, FigJam, Figma, Google Analytics 4 (GA4)