Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily testing operations and deliver a positive experience for every visitor. This Long-term Contract position is well suited for someone who enjoys customer-facing work, stays organized under pressure, and handles administrative tasks with accuracy. The right candidate will balance strong service skills with careful attention to scheduling, documentation, and test center procedures.

Responsibilities:

• Welcome candidates, verify required identification, and guide them through check-in procedures with a high level of courtesy.
• Monitor the testing environment to help maintain security standards, compliance expectations, and an orderly experience for all participants.
• Respond to candidate questions and resolve routine service concerns promptly while providing courteous and effective support.
• Enter and update records accurately, ensuring schedules, attendance details, and testing documentation remain current.
• Use Microsoft Outlook, Word, and Excel to manage communications, prepare routine documents, and track administrative information.
• Coordinate daily test center activities, including room readiness, appointment flow, and general front-desk operations.
• Follow established procedures for handling irregular situations, reporting issues, and escalating concerns when needed.
• Maintain a clean, organized, and welcoming reception and testing area that reflects high standards.
• Previous experience in customer service, front-desk support, or another public-facing administrative role.
• Strong ability to address customer concerns calmly and provide consistent, high-quality service.
• Accurate data entry skills with close attention to detail and recordkeeping.
• Working knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
• Ability to follow structured procedures while managing multiple tasks throughout the day.
• Clear verbal and written communication skills for interacting with candidates and internal teams.
• Dependable attendance, professionalism, and the ability to handle confidential information appropriately.