Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily exam operations in Mission Viejo, California. This is a Contract position expected to run for 2 to 3 months, with a schedule of approximately 35 to 40 hours per week and workdays that may vary from Monday through Saturday. In this role, you will help create a secure, organized, and detail-oriented testing environment while assisting candidates throughout their exam experience.

Responsibilities:

• Welcome candidates upon arrival, confirm their identity, and guide them through the check-in process with accuracy and care.
• Carry out security screening procedures, including the use of handheld screening devices, to uphold testing standards and site rules.
• Monitor the testing room through regular walkthroughs and active observation to protect exam integrity and support a fair experience for all participants.
• Respond quickly to candidate concerns, document incidents as needed, and escalate situations that fall outside established procedures.
• Troubleshoot basic testing equipment or device issues to minimize disruptions during scheduled exams.
• Maintain strict control of secure materials, testing spaces, and administrative processes at all times.
• Complete operational tasks during slower testing periods, including clerical support, document handling, and general front-desk assistance.
• If required at the site, capture and record digital fingerprint information in accordance with testing protocols.
• Support test center readiness by handling light equipment movement, packing or unpacking materials, and helping maintain an orderly workspace.
• High school diploma or equivalent is required; additional college coursework is a plus.
• At least 1 year of in-person customer service experience in environments such as retail, hospitality, food service, or front-desk support is required.
• Ability to communicate clearly and professionally with candidates, visitors, and team members in a fast-paced setting.
• Comfortable using Windows-based computer systems and common business applications, including Microsoft Office, Outlook, and web browsers.
• Capable of preparing accurate written reports, maintaining detailed records, and following standardized procedures closely.
• Able to manage multiple priorities while working in a high-volume, security-focused environment.
• Must be able to stand or remain stationary for extended periods, move throughout the testing area regularly, and lift up to 40 pounds as needed.
• Experience with receptionist tasks, inbound calls, scanning documents, and other clerical duties is beneficial.