Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who enjoys customer-facing work, maintains strong attention to detail, and can uphold testing standards in a structured environment. The person in this role will help create a secure, detail-focused, and welcoming setting for candidates while ensuring policies and procedures are followed consistently.

Responsibilities:

• Welcome candidates upon arrival, confirm identification, and guide them through the check-in process with courtesy and efficiency.
• Conduct required security screening procedures, including the use of approved screening tools, to protect the integrity of the testing environment.
• Provide basic assistance with testing equipment or devices and address routine technical concerns that may affect the candidate experience.
• Monitor exam sessions through regular room checks and direct observation to ensure compliance with testing rules at all times.
• Respond promptly to candidate concerns, resolve issues when appropriate, and escalate exceptions according to established guidelines.
• Preserve the security of exam materials, workstations, and testing areas while helping maintain an orderly and controlled environment.
• Support a fair and comfortable experience for each test taker by applying procedures consistently and communicating clearly throughout the session.
• Document irregular incidents thoroughly and report any behavior or events that fall outside testing policies.
• Complete fingerprint scanning and digital record activities when required as part of the candidate verification process.
• Assist with general site tasks during slower testing periods, including administrative support, document handling, and basic equipment packing or setup activities.
• High school diploma or equivalent is required; college coursework or additional education is preferred.
• At least one year of face-to-face customer service experience is required, such as work in retail, hospitality, food service, or a similar setting.
• Ability to communicate clearly and professionally with candidates, visitors, and team members in a busy operational environment.
• Comfortable working under pressure while managing multiple responsibilities in a high-volume testing center.
• Proficiency with Windows-based computer systems and common office applications, including Microsoft Office, Outlook, and web browsers.
• Ability to prepare accurate written documentation, including incident reports and routine correspondence.
• Capable of standing or remaining stationary for extended periods, walking the testing room regularly, and lifting up to 40 pounds when needed.
• Able to bend, stoop, move through tight spaces safely, and visually monitor computer screens and camera displays during exam administration.