Test Center Administrator

We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who thrives in a structured, customer-facing environment and can balance security protocols with excellent service. The person in this role will help create a calm, detail-oriented testing experience while ensuring procedures are followed accurately and consistently.

Responsibilities:

• Welcome test takers upon arrival, confirm identification, and guide them through the check-in process.
• Carry out required screening procedures, including security wand checks and other exam security measures.
• Observe the testing room through regular walkthroughs and active proctoring to help protect exam integrity.
• Respond promptly to candidate concerns, resolve issues when possible, and escalate exceptions according to policy.
• Troubleshoot basic computer or device problems that may affect a candidate’s testing session.
• Keep testing materials, equipment, and the overall environment secure at all times.
• Document incidents clearly and report any activity that falls outside established guidelines.
• Support fingerprint capture and digital recordkeeping when required at the test center.
• Assist with clerical and operational tasks during slower testing periods, including document handling and equipment preparation.
• Demonstrate flexibility with scheduling needs while representing the organization’s standards, values, and procedures in a detail-oriented manner.
• High school diploma or equivalent required; additional college coursework is helpful.
• At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments.
• Ability to remain composed and effective in a fast-paced setting with high candidate volume.
• Strong verbal and written communication skills, including the ability to prepare accurate reports and correspondence.
• Comfortable using Windows-based computers and common business applications such as Microsoft Office, Outlook, and web browsers.
• Able to manage several tasks at once, use small tools, and handle packing or unpacking equipment as needed.
• Must be able to stand or remain stationary for extended periods, move throughout the testing area regularly, and lift up to 40 pounds.
• Ability to work safely in tight spaces, monitor screens and camera views clearly, and escort candidates to and from the exam room.