Tenant Services Administrator 1 (0-2 years)

We are looking for a detail-oriented Tenant Services Administrator to support day-to-day tenant relations and lease-related coordination. This long-term contract position is ideal for someone who enjoys delivering responsive service, maintaining organized records, and working closely with internal partners to support a positive tenant experience. The role combines administrative precision with customer-facing communication in a fast-moving property management environment.

Responsibilities:

• Coordinate lease-related activities by supporting renewals, terminations, and routine administrative updates throughout the tenant lifecycle.
• Respond to tenant questions and concerns in a thorough manner while ensuring all communications align with applicable policies and regulatory standards.
• Investigate and help resolve resident issues by arranging property reviews, documenting findings, and assisting with security deposit evaluations.
• Keep thorough and up-to-date records of tenant communications, service matters, and lease documentation for accurate tracking and follow-up.
• Partner with departments such as accounting and legal to ensure tenant matters are handled efficiently and with consistent information across teams.
• Support daily office and tenant service operations by prioritizing multiple requests and maintaining strong attention to deadlines and detail.
• 0-2 years of experience in customer service, tenant support, property management, or a related administrative setting.
• Familiarity with property management platforms such as Yardi and confidence learning new systems as needed.
• Clear written and verbal communication skills with the ability to interact professionally with tenants and internal stakeholders.
• Strong organizational skills with the ability to manage time effectively and handle several tasks at once.
• Demonstrated problem-solving ability and a proactive mindset when addressing tenant concerns or operational issues.
• Basic understanding of lease documents, renewals, terminations, and rental law concepts.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and professionalism.