Technical Writer

We are seeking a detail-oriented Technical Writer to create, maintain, and improve technical documentation that supports employees, customers, and business operations. This role works closely with subject matter experts, IT teams, engineering teams, and business stakeholders to translate complex technical concepts into clear, user-friendly documentation. The ideal candidate possesses excellent writing skills, strong attention to detail, and the ability to manage multiple projects in a fast-paced environment.

Key Responsibilities

• Create, edit, and maintain technical documentation, user guides, standard operating procedures (SOPs), process documentation, and knowledge base articles.
• Gather information from subject matter experts, technical teams, and business stakeholders.
• Translate complex technical concepts into clear and understandable content for various audiences.
• Develop internal documentation supporting business operations, IT systems, software implementations, and employee training initiatives.
• Ensure documentation follows company standards, branding, and compliance requirements.
• Review and update existing documentation to ensure accuracy and relevance.
• Support software implementations, system upgrades, and process improvement initiatives through documentation development.
• Organize and maintain document repositories, knowledge management systems, and content libraries.
• Collaborate with project managers, business analysts, engineers, and technical support teams.
• Assist in creating training materials, presentations, and instructional content.

Qualifications

• Bachelor's degree in English, Technical Communication, Journalism, Communications, Information Technology, or a related field preferred.
• 3+ years of technical writing experience.
• Exceptional written and verbal communication skills.
• Experience developing technical documentation for technology, healthcare, manufacturing, engineering, or professional services environments.
• Strong editing, proofreading, and document management capabilities.
• Experience with Microsoft Office Suite, SharePoint, Confluence, Adobe Acrobat, or similar documentation platforms.

Preferred Skills

• Experience documenting software applications, business processes, APIs, or technical systems.
• Familiarity with Agile project environments.
• Knowledge of Visio, Lucidchart, or process mapping tools.
• Understanding of IT infrastructure, cybersecurity, cloud technologies, or software development lifecycles.
• Experience with content management systems and knowledge base platforms.