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Maintenance Director
HMG Healthcare LLC
Topeka, KS
Associate’s or Bachelor’s degree in Facilities Management, Engineering, or related discipline.
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MTS Systems Design Engineer
Advanced Micro Devices, Inc
Austin, TX
Master’s degree or foreign equivalent in Mechanical Engineering, Computer Science, Computer Engineering, Electrical Engineering or related field.
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PMTS Software Development Engineer
Advanced Micro Devices, Inc
San Jose, CA
Job Role and Responsibility: AMD, Inc. is hiring PMTS Software Development Engineer to Work with architecture specialists to validate AI solutions for distributed training and inference…
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Systems Design Engineer
Advanced Micro Devices, Inc
Austin, TX
…specifications, input/output and working parameters for hardware and/or software compatibility. Conceive system interfaces and business application prototypes. Identify, analyze and resolve…
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Sr. Manager Product Development Engineer
Advanced Micro Devices, Inc
Austin, TX
…of life. Design functional automation environment for stress software to be used for volume deployment. Identify and help resolve hardware, software, and platform issues. Profiling and…
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Systems Design Engineer
Advanced Micro Devices, Inc
Austin, TX
…specifications, input/output and working parameters for hardware and/or software compatibility. Conceive system interfaces and business application prototypes. Identify, analyze and resolve…
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SMTS Software Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc., is hiring SMTS Software Development Engineer to Work with AMD’s architecture specialists to improve future products. Apply a data minded approach to…
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Sr. Software Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc., is hiring Sr. Software Development Engineer to Research, design, develop, and/or test operating systems-level software, compilers, and/or network…
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Senior Staff Data Solutions Engineer
Findhelp
Austin, TX · Madison, WI
The R&D Department is made up of different disciplines including software and database engineers, quality, technical implementation. R&D designs and develops requested product features,…
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Sr. Software Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc. is hiring Sr. Software Development Engineer to research, design, develop, and test high-performance collective communication libraries, GPU…
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Software Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc., is hiring Software Development Engineer to Research, design, develop, and/or test operating systems-level software, compilers, and/or network…
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Product Manager
Advanced Micro Devices, Inc
Austin, TX
…AMD requirements. Work closely with internal architecture, engineering teams to enable the requirements that will deliver the best experience on AMD CPUs. Author crisp and compelling…
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Sr. Product Development Engineer
Advanced Micro Devices, Inc
Austin, TX
…GPU and CPU products. Design, develop, troubleshoot and debug software programs for enhancements and new hardware products. Develop, debug, bring-up, and tune performance of new hardware…
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Software Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc., is hiring Software Development Engineer to Research, design, develop, and/or test operating systems-level software, compilers, and/or network…
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Software Development Engineer
Advanced Micro Devices, Inc
Austin, TX
Job Role and Responsibility: AMD, Inc., is hiring Software Development Engineer to Research, design, develop, and/or test operating systems-level software, compilers, and/or network…
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MTS Systems Design Engineer
Advanced Micro Devices, Inc
Austin, TX
…specifications, input/output and working parameters for hardware and/or software compatibility. Conceive system interfaces and business application prototypes. Identify, analyze and resolve…
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SMTS Software System Design Engineer
Advanced Micro Devices, Inc
PLYMOUTH, MN
Job Role and Responsibility: AMD, Inc., is hiring SMTS Software System Design Engineer to Research, design, develop, and/or test operating systems for semiconductor operations, applying…
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Austin, TX
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Advanced Micro Devices, Inc
Orlando, FL
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Systems Design Engineer
Advanced Micro Devices, Inc
Austin, TX
…specifications, input/output and working parameters for hardware and/or software compatibility. Conceive system interfaces and business application prototypes. Identify, analyze and resolve…
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SMTS Software Development Engineer
Advanced Micro Devices, Inc
Santa Clara, CA
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Sr. Software Development Engineer
Advanced Micro Devices, Inc
Boxborough, MA
Job Role and Responsibility: AMD, Inc. is hiring Sr. Software Development Engineer to Research, design, develop, and/or test operating systems-level software, compilers, and/or network…
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Product Development Engineer
Advanced Micro Devices, Inc
Austin, TX
…design techniques, tools, and principles. Apply knowledge of engineering principles, best practices, and technologies to the design, development, and testing of various AMD…
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Advanced Micro Devices, Inc
Austin, TX
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MTS Systems Design Engineer
Advanced Micro Devices, Inc
Santa Clara, CA
…specifications, input/output and working parameters for hardware and/or software compatibility. Conceive system interfaces and business application prototypes. Collaborate on the…

Robert Half

Technical Customer Support Lead

Auburn, NH, United States

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Job details

Apply by: Dec 11, 2026
Experience: 3+ years of experience in technical support, software support, or service desk operations within a fast-paced environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication.

Responsibilities:

Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently.
Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths.
Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity.
Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards.
Review response performance, service levels, and support quality to identify gaps and improve operational execution.
Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers.
Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation.
Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations.
Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions.
Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
3+ years of experience in technical support, software support, or service desk operations within a fast-paced environment.
Prior experience serving in a lead, senior, or informal supervisory role within a support organization.
Solid understanding of service desk operations, escalation handling, service level management, and customer priority assessment.
Working knowledge of networking fundamentals, Linux environments, and common software support processes.
Experience with Active Directory, ITSM platforms, service desk ticket management, and deskside support activities.
Strong organizational skills with the ability to balance multiple priorities and make sound operational decisions independently.
Clear verbal and written communication skills, with the ability to interact effectively with both customers and internal teams.
Degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

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