Tech Support Manager

We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position)

Responsibilities:

• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.
• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.
• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.
• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.
• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.
• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.
• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.
• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.
• 5+ years of experience in technical support, IT operations, or a similar client-facing leadership role.
• Strong working knowledge of Active Directory, Azure, Microsoft 365 Enterprise, Windows Server, and Microsoft Entra ID.
• Hands-on experience supporting computer hardware, Windows 10 environments, and deskside support requests.
• Familiarity with unified endpoint management tools and device administration best practices.
• Ability to perform structured troubleshooting and resolve technical issues efficiently in user-facing environments.
• Experience coordinating work across multiple technical teams while maintaining clear communication with clients.
• Willingness and ability to travel to client sites up to 25% as required.