Tech Support Manager

A company based in the Lawton, OK area is looking for a Manager of Field Services to lead the install, repair, and service-restoration teams across their service territory. This is a leadership opportunity for an experienced telecommunications field operations leader who can build high-performing teams, elevate service quality, and help deliver world-class broadband to rural communities. In this role, you will lead the field organization responsible for installing, maintaining, and troubleshooting telecommunications services and facilities. You will be accountable for installation and repair performance, customer experience in the field, technician development, safety, and operational efficiency. Candidates can live in the Oklahoma City or Tulsa area and be considered.

Responsibilities:

• Direct install, repair, and service-restoration operations across the service territory.
• Serve as the senior field point of contact for escalations and complex service issues.
• Lead field supervisors and senior technicians, including hiring, scheduling, performance management, and succession planning.
• Establish and enforce standards and SOPs for installation, testing, troubleshooting, splicing, and repair of fiber-optic and copper facilities and customer-premise equipment.
• Drive Service Quality and Operational Performance

Qualifications:

• 7+ years of telecommunications technical experience, or equivalent military service with honorable discharge.
• Deep hands-on experience in fiber-optic and copper splicing, repair, and installation.
• 5+ years of progressive leadership experience managing field technicians and supervisors in a telecom or broadband environment.
• Demonstrated success owning field KPIs, safety programs, and technician development.
• Strong operational leadership, troubleshooting, coaching, and cross-functional collaboration skills.
• Valid driver’s license and ability to meet attendance and on-call/escalation requirements.