Jobs in the United States

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Added 2 mins ago
Senior Manager, Analyst Relations
Cloudera Government Solution
Boston, MA
As Senior Manager, Analyst Relations, you will help lead and scale a world-class analyst relations program during a pivotal period of company growth. This role will strengthen Cloudera's…
Added 2 mins ago
FMS Program Manager/Scheduler, Journeyma
DCS Corporation
Bedford, MA
Must have experience with Microsoft Project for scheduling (IMS work)
Added 3 mins ago
Senior Product Manager, Account-Based Ma
Xometry
Waltham, MA
…marketing reaches every account the same way. Xometry is hiring a Senior Product Manager to own the product capabilities behind account-based marketing (ABM) and targeted messaging:…
Added 4 mins ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 4 mins ago
Senior Manager, Portfolio Governance & Delivery
Liberty Utilities
Londonderry, NH
…objectives and company goals. Maintain a formal backlog of program demand pending decision to…
Added 4 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Manchester, NH
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 4 mins ago
Product Manager
Meta
Concord, NH
Experience presenting to senior executive audiences
Added 4 mins ago
SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Concord, NH
Wellness & Support – Employee Assistance Program, FSAs, and health programs
Added 4 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Concord, NH
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
Added 4 mins ago
Analytics Program Manager
Meta
Concord, NH
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 6 mins ago
Technical Program Manager
National Grid
Waltham, MA
We are seeking a Technical Program Manager to join our Chief Data Office team. This is a senior role for someone who combines technical breadth with strong programme leadership and…
Added 11 mins ago
Engineering Project Manager 3
ACS Professional Staffing
Vancouver, WA
ACS Professional Staffing is looking for an employee to work on-site with our client. This Project Manager 3 role leads and facilitates project management support for large, complex High…
Added 14 mins ago
M
Senior Director, Change Management Communications and Stakeholder Engagement – Project Lightyear
Marriott
Bethesda, MD
- $151,100 to $230,600 USD / year
The Senior Director, Change Management Communications and Stakeholder Engagement is a key member of the Business Transformation Office team responsible for creating, executing, and driving…
Added 14 mins ago
Tech-support 3_Non-Cleared
Robert Half
Annapolis, MD
Incident Manager II (Network Operations Center) - Day Shift · Schedule: Day Shift, 7:00 AM - 3:30 PM EST
Added 14 mins ago
Manager Facilities Strategy 3
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems (NGMS) is seeking a Manager Facilities Strategy 3 with a strong background in facilities and infrastructure program management, and a focus on strategy,…
Added 14 mins ago
Fraud Investigator
OneMain Financial
Baltimore, MD
Judgmental skills necessary to escalate high-risk matters to Fraud Manager, Senior Investigator and/or management.
Added 16 mins ago
Edu Data Governance Engineering Manager
Google
New York, NY · Mountain View, CA
Experience coaching across a wide seniority range, supporting autonomous senior ICs and TLs while hiring, onboarding, and developing early-career engineers.
Added 16 mins ago
Senior Technical Program Manager, Privacy, Google Research
Google
Mountain View, CA · New York, NY · Seattle, WA
8 years of experience as a technical program manager managing technical projects.
Added 26 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Jefferson City, MO
- $100,700 to $181,300 USD / year
As a Technical Program Manager II, you will have end-to-end accountability for the delivery of assigned projects and programs. You will lead complex, cross-functional initiatives from…
Added 26 mins ago
AT
Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Jefferson City, MO
- $139,300 to $250,700 USD / year
As a Product Manager, you will be responsible for:
Added 26 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Jefferson City, MO
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
Added 26 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
Added 28 mins ago
Senior Program Manager - Phantom Works Weapons
The Boeing Company
Saint Charles, MO
Candidates must live in the immediate area or relocate at their own expense
Added 30 mins ago
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Director, National Accounts
Jobgether
Remote, United States
- $236,708 to $260,200 USD / year
This senior commercial leadership role will shape and execute U.S. market access strategies with national and large regional commercial payers ahead of a major product launch in epilepsy.…
Added 34 mins ago
Senior Cost Manager / Quantity Surveyor - Data Center Construction
Turner & Townsend
Saint Louis, MO
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a large-scale, multi-phase hyperscale data center program near St. Louis, MO.

Robert Half

Tech-support 3_Non-Cleared

Annapolis, MD, United States

Contract

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Job details

Job type: Contract
Experience: Associate degree and 6+ years of relevant experience, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 11, 2026

Original job description

Description

Due to the nature of this government-supported program, candidates must be U.S. Citizens and able to meet all contract requirements.

Incident Manager II (Network Operations Center) - Day Shift

Location: Onsite

Schedule: Day Shift, 7:00 AM - 3:30 PM EST

Employment Type: Contract

Work Environment: 24/7/365 Network Operations Center

Overview

We are seeking an experienced Incident Manager II to support a fast-paced Network Operations Center (NOC) environment. This role is responsible for monitoring and managing incidents impacting critical network infrastructure, diagnosing system and network issues, coordinating restoration efforts, and providing technical support to customers and internal stakeholders.

The ideal candidate will have a strong networking background, experience troubleshooting Cisco network environments, and the ability to work effectively in a mission-critical operational setting.

Key Responsibilities

Monitor network management systems and respond to service-impacting incidents.
Coordinate with telecommunications providers to drive service restoration efforts.
Track and document incidents accurately within incident management systems.
Troubleshoot network and system issues and resolve or escalate as appropriate.
Support high-availability IP networks, messaging systems, and air-to-ground communication platforms.
Analyze operational issues and provide customers with timely guidance and resolution recommendations.
Collaborate with senior team members to resolve moderate to complex incidents.
Monitor system performance and proactively identify potential issues.
Participate in network design, deployment, configuration, and maintenance activities.
Develop process improvements and tools to enhance operational efficiency.
Maintain detailed and accurate documentation while working in a high-volume environment.
Support a 24/7 operations center environment, including occasional weekends and holidays.

Training & Development

This role offers structured cross-training across multiple operational disciplines, including:

Transport Operations - Monitoring network infrastructure including routers, switches, firewalls, and circuits.
Data Communications Operations - Monitoring systems that enable air-to-ground data communications.
Application Operations - Monitoring critical messaging and communication platforms supporting large-scale network operations.

Training typically occurs over a 4-6 month period and provides exposure to multiple NOC functions.

Requirements

Required Qualifications

U.S. Citizen required due to government contract requirements.
Associate degree and 6+ years of relevant experience, or equivalent combination of education and experience.
High School Diploma or GED with applicable technical experience.
Prior customer service or technical support experience.
Knowledge of TCP/IP networking protocols.
Understanding of computer hardware, software, networking interconnections, and system interfaces.
Experience troubleshooting Cisco networking equipment.
Experience supporting or working with HSRP and BGP routing protocols.
CCNA, Security+, equivalent certification, or currently pursuing related coursework.

Preferred Qualifications

Experience working in a Network Operations Center (NOC) environment.
Experience with incident management processes and tools.
Strong troubleshooting and root-cause analysis skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and documentation skills.
Experience supporting enterprise-scale network infrastructure.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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Jobs in the United States